All reviews for Ace Air Conditioning & Appliance

Responsive via online request. Worked us into the schedule the same day. Fixed our washer and ordered the part ahead anticipating the issue.

I have gotten my ac/heat unit serviced/repaired twice from ace they are always very responsive very professional and they do not try to up sale they go straight for the problem very honest people Troy came in today to trouble shoot the fan blower for the air handler replaced it in no time! They are my only and go to AC repair company!! Thank you guys!

Quick, courteous response to my call for service. Not only did Troy fix our oven quickly, he also gave me helpful information about our circuit box and addressed another appliance that had been giving me trouble.

I have used this place no less than 8 times over the past 10 years and have had excellent service. They are really good for parts and typically if it is not in stock it is in the building in 24-48 hours. I highly recommend them.

Tired of the big companies that send questionable workers who fix things with duct tape? Well these guys are the answer! This company helped us out in a bind. The entire staff was very helpful even with all this madness going on. Staff showed up ready to work and had us up and running in no time. They will our go to from now on. Good job guys.

If you need refrigerator repair CALL ACE Heating and Air. Gary worked on my frig for a few minutes and done. I was so impressed with this company and have their sticker on my frig for emergencies. Thanks Ace and Gary for promptness, professionalism and timely.

Stephania

We have been using Ace for several years now. They are quick, courteous and polite to all of our residents. I would highly recommend them to anyone for any appliance repair.

Recently had an inverter problem on my refrigerator, Ace was the only person in town with the part and they also had a great price. The young lady at the counter was very helpful and thanks to the gentleman who came up from the back of the store to help explain how to hook it up correctly. Great bunch there!

When you are able to find out what the part is on an appliance that has gone bad, we are fortunate to still have small electronic shops available to us. Ace air conditioning is more than just an air conditioning shop. They have replaceable parts for all of your home appliances. I don't have to go into Ace on a regular basis but when I do need them I'm so glad they are there.

Ace responded to my repair the very next day. Troy is friendly , professional and efficient. Kristy, in office and Troy followed up several times to check !

Will use Ace appliance again when needed

I can't say how amazing and professional they were! Always got a call when they were on their way! Always followed up and keep you posted on what is happening! This is the way a company should run! Troy was most helpful and worked very quickly on a hard part to remove! I have to say it made my day! Thank you

Great customer service. Reminded me of the parts places of old - helpful, friendly, and patient. I needed a part for my a/c. Called them and they had it. Told them it would be a few hours before I got there. Never gave name or specific information. Arrived several hours later. Mentioned the part I had called about. She reached behind the counter and put it up on the counter having already pulled it for me. Just something "extra" it seemed. I will definitely remember and use them should the need arise again.

Krist was a busy lady each time I walked into the shop. She took the time to listen to my A/C issue, offered a solution and provide me with guidance in how to use the products I purchased.
I appreciate the support she provided both on the phone and at the parts counter.

After a HORRIBLE experience with another company I called Ace. Tiffany was amazing on the phone. She quoted me a price for repairing my Whirlpool Cabrio Washing Machine that most other appliance repair shops do not repair. Gary came out the next day at the time quoted. He even called to let me know he was on his way. Gary made the repair quickly, politely, and professionally and then collected the amount that I was quoted by Tiffany. I HIGHLY recommend these folks, especially after dealing with another company for 6 days with no results!

Had a Frigidaire refrigerator go bad. Across two weeks and 4 visits and almost getting it fixed I lost 2 refrigerators full of food. but when Ace determined they could not do a permanent fix they did refund IN FULL there charges to me. I was out the large amount of money in groceries but the refund went a long way in helping me buy a new refrigerator and restoring my faith in these guys..

Had one of the big companies come out to fix my system, spent 2 1/2 hours rewiring the float switch, replaced capacitor, unclogged drain line and decided system had bad compressor valve with quote to replace compressor for $2301. Ace came out to give quote to replace the whole system, asked if I wanted him to double check that system needed replacing, found that the compressor was short cycling during the previous techs visit and only needed time to reset to start cooling again, previous tech told me to leave the system off because it was not cooling which it wasn't. Ace started the system up and it worked fine, it was short cycling because clogged drain line I believe. I waited a month to give review to make sure the system keep working and it has. 5 stars for saving me at least $2301.00

Literally had a tree frog arc between capacitor (compressor side) and ground the unit. I thought I needed a new capacitor. However instead of just selling me what I asked for, they tested and found it to be good. They spent time going through diagnosis with me and options to try. Ultimately they were correct, I spent nothing, they made nothing, yet it was if I had spent a lot. Any future issues, I will always go to Ace First. Great people!

Back on 11/3/21 I stopped into The store on Beach Boulevard inquired about a Service Call to Repair My Dryer,
I was Greeted by young lady named Christy Who Answered All My Questions Without
"Fluff".
A Service Call was Set up for 11/4/21,
Technician Troy showed up Early in The Time Block Diagnosed The Problem install The Parts & All has Been well & Good Do I Recommend Ace "Yes I do"
Thanks to All For The Prompt Very Polite & on-Time Service.

An Ace technician came to my house the same day I called for service. My 3.5 ton AC unit had quit working. It turned out that a safety device was triggering the stop due to depleted freon. Troy, (the technician) traced the problem to a leaking coil in my attic air handler. He took me through the troubleshooting process and let me see the diagnostics device readouts to show the problem. He worked with his contacts to find the most economical way to replace the coil. He drew up a few options for my wife and I to take to get a working AC unit again. My wife and I decided that it would be better to simply replace the whole system because simply replacing the coil was 50% of the cost of system replacement (our system was 10 years old already). Within two days two very hard working HVAC techs installed a whole new Goodman 3.5 ton system within 1/2 a day. They vacuumed up the mess and guided me through how to best do my own service.

I thought this was a very fair transaction. The service was top-notch and professional. I didn't get the snake-oil-salesman vibe I get from most mechanical service companies I've had in the past. I truly believe I was not "oversold" on items I didn't need. Additionally, the original service call fee was doped and there were no "surprise" fees upon payment. Everything that was agreed upon was done with no pressure. I'll use these guys again if the need arises.

I was having issues with my A/C over the past few weeks. I called Ace to come out and give me an estimate for replacing it completely after having bought individual items for my A/C from their store. They came out and listened to my problem and honestly assessed that I likely didn't need a new system, the tech informed me on what I need to do to fix my current problems. I bought the required parts and fixed my system myself. All in all, Ace saved me from spending an unnecessary $4000 dollars. Like I mentioned before I've bought parts from their store directly before and was greeted in person and on the phone with professional and helpful clerks. Highly recommend them across the board!

Troy was awesome, he came over and fixed it the 1st time was here about 15-20 min problem solved. Called when on their way gave me a 40 min heads up!