All reviews for Fields Appliance Service

Excellent customer service! I had an issue with a recently purchased Whirlpool refrigerator. I contacted Whirlpool and they scheduled an appointment with Field's Appliance Service to suite my schedule. Field's contacted me the same day to confirm the appointment. They also called the day prior to confirm / remind again and to give me a more narrow appointment window. Andy, the service technician called to tell me he was running a little late, but still made it to my home within the scheduled window. Andy was very professional. He came in, assessed the situation and very quickly fixed the issue. Although this was a warranty issue with Whirlpool, I would use Field's Appliance Repair again and would highly recommend them to others. Excellent experience!

I had a great experience with Fields appliances and services, they were prompt and courteous. Teresa the receptionist was very friendly and very helpful with setting up my appointment to have my refrigerator door replaced. Scott the technician was prompt courteous and very knowledgeable about my Whirlpool refrigerator and other questions that I had concerning appliances. Scott was very neat and even took my old door with him so that I did not have to dispose of.

Have a whirlpool Dryer (still under 1 year warranty) that was making a metal on metal noise. Mitchell H. came out and immediately replicated the noise and told me exactly what it was with 100% confidence. While onsite before he left he scheduled me for a return service call for a week out. He arrived today on time with the part in hand. Dryer now works like a charm (knock on wood). I have had no issues with the Whirlpool Warranty Repairs or this company. I think it depends on what Appliance Service Professional you get for your service call. Thanks Mitchell H. - Chris

Sam was the tech who reached out to me in reference to my 2:00 appt to repair my washer. Sam called me approximately 3 hours ahead of time and informed me my repair could cost up to $500 based on the problem and asked if I had reached out to the manufacturer to see if they would cover the costs as the washer is fairly new and JUST out of warranty. I spent the next 3 hours on the phone with Lowe’s and Whirlpool and long story short whirlpool is covering the cost to repair my out of warranty washer. Sam was so considerate calling hours before my appointment to see if I was able to get the job covered. He was patient with me on the phone as I asked him many questions and he was empathetic to my situation recognizing the high cost and my options. I truly appreciate Sam and want to thank him for representing Fields Appliance as an asset and great person! THANK YOU!

I love this company!!! Me and my wife purchased a brand new may tag washer and a problem occurred where it would stay in wash mode all the time. I called warranty company and they sent there contractor who is Fields appliance services. The gentleman came and fixed my washer efficiently and fast me and my wife hasn't had a problem since. Even though I called for warranty and did not have to pay anything the people who wrote bad reviews about paying lots of money the people need to understand something. When you have a failed part it cost money to get the part ordered, shipping and has to pay a technician to install it. The company has to warranty there work on top of that for 30 days. And yes appliances use to last 20 years. They don't anymore cause the parts are made overseas so it is not the technicians fault. And yes there can be more than one issue. And also if you can go online and purchase the part cheaper than do it you call for service cause you didn't know the problem in the first place. Thank you fields appliance services and the tech who fixed my washer in a timely manner.

I needed my stove service because the electric panel board had gone out which prevented my oven from working and the for the oven light to stay on continuously. The service guy that was assigned to come to my home was very prompt and kind. He was very attentive and explained everything so simple. He worked very quickly and showed me certain things as he was fixing it. He was very understanding to my concerns. My service guy name was Bryan Roof....he was awesome...kudos to you Bryan for a job well done. For any appliance needs you may have I recommend Fields Appliance Service Inc.
Connie Joiner

We had a warranty service call on our Whirlpool Refrigerator and Fields Appliance Services were great. They worked with us to make the appointment at a convenient time and Scott, the technician, came on time, calling ahead to let us know he was on his way. He completed the repair quickly and was very professional and exceptionally pleasant and friendly.

Fields Appliance Service was very easy to work with. It was easy to get in touch with them and they emailed appointment confirmations that were easy to respond to.

Scott was able to quickly repair my washing machine. He arrived within the appointment window and was respectful of my home. He was even nice to my puppy so it was a great experience for the whole family.

Bryan Roof serviced my refrigerator this weekend. He provided excellent customer service. He came to my house on a Saturday and called a half a hour before he arrived. He was very thorough in diagnosing an ongoing issue that I have been having with my refrigerator. He defrosted my refrigerator that had iced up and got it working again till he could call Whirlpool on Monday to go over my ongoing issue with tech support. He promptly called them on Monday and then contacted my wife to let her know the status.This was very nice gesture and great follow thru on commitments. He exceeded my expectations for great customer service. He was very knowledgeable about the product and explained what might be causing my concern.

Wow! They arrived on time and the tech was super courteous. He quickly worked on my dryer and replaced the mother board which had gone out. He HAD the part with him. NO waiting until the part comes in and rescheduling the visit. It was a warranty claim and I could not be happier. This was the second service call for the same issue. The first company that came out was a joke. They were both sent through Whirlpool. Fields Appliance was super professional and polite and could not ask for more! I would trust them working on any of my appliances! I would use them again, even if it wasn't a warranty issue! Thanks

I keep seeing all these 1 star reviews and I am shocked. This company was awesome!!! I have a Whirlpool refrigerator I have been trying to have fixed for the last 3 months. RR Appliance Repair came out and did absolutely nothing. The Tech at Fields diagnosed the problem within minutes and had it fixed in less than 30 minutes. Additionally, their follow up prior to the appointment and the calling me ahead of arriving...I was impressed. I will definitely use them again if I need them.

Our Whirlpool refrigerator's bottom freezer (bought from Costco new 1 month ago, June 2021), was frosting/icing over the freezer light switch. I used Whirlpool's website to make an appointment since we are still under manufacturer warranty. I got an appointment for 2 weeks out. Field's sent me a confirmation email and phone call the day before my appointment. The service tech, David M. who services the SC/GA area, came on time and was super nice and friendly. He fixed the warped gasket around the freezer door that was letting in the warm air. I have to see if it fixed the problem in a few days but he told me to not hesitate to schedule another appointment again if needed. I appreciated his professionalism.
I was worried with all the negative/bad reviews but that might just be based on location (FL?). There's a small service tech team for the SC/GA area so I would not hesitate if you're under Whirlpool's warranty and reside in SC/GA.

In early October of 2019, I needed service on a new but defective Whirlpool appliance. I called Fields Appliance Services Inc as they were a recommended warranty service business for my appliance brand, and service area. An appointment was made and confirmed, including a 4 hour time frame. I received a call from the technician on the scheduled service day, advising me of his estimated arrival time. He arrived at exactly the time he said he would. I found the serviceman to be completely professional in appearance, demeanor and troubleshooting skills. it was quickly determined that a replacement circuit board was needed, and it was immediately ordered. A few days later I was notified that the board was in and another appointment was set. Again, both the office and the technician called to confirm the appointment, and again he arrived when he said he would. The new part was quickly installed and tested. Having worked in public facing jobs, I know the importance of a good first impression. I was totally satisfied with my experiences with Fields' service, and I honestly cannot think of how it might have been improved. Kudos to the entire Fields team.

Dishwasher was leaving water in the basin after completing cycle. Scott the technician called ahead and arrived on schedule. He was professional and informative. He had the dishwasher working within 15 minutes. He wore booties and wiped the area down. Will gladly use their services in the future.

Amazing service! Our washer was unlocking during the cycle and not draining. Our Fields Appliance tech, Scott, was great. He quickly fixed my washer and got it back to brand new! He was polite, helpful & took time to answer all my questions. He wore shoe covers without my even asking as he came in from the rain. Very nice and considerate.

Fields Appliance Service has been taking care of my KitchenAid appliances across two counties for over 20 years. I have never had anything but completely positive interactions with them. From my dishwasher to my refrigerator to my cooktop to now my double oven they have been excellent. When I noticed their name is now Flamingo, I was a little concerned that that might fall by the wayside. Never fear, Flamingo is just as exceptional as Fields always was. I had a dreadful thing happen with my double oven: I decided to use the self clean and the bottom oven overheated and blew out the glass. The glass was replaced by Flamingo but I called a local company for the oven repair because I thought Flamingo‘s estimate was too high. But the local company was out here six or seven times and I spent quite a bit of money for them not to figure out the problem. I decided to call Flamingo back and I am so thankful I did. Their original estimate was quite a bit higher but thankfully Darrell kept troubleshooting until he found the real problem, and adjusted the bill down accordingly. I am so thankful for Darrell and his tenacity in finding out what the problem was, an obscure part tucked in behind things. After two years I actually have a working double oven just in time for the holidays! Additionally, their communication is exceptional, and they give an accurate timeframe of when the technician will arrive. Then they text 30 minutes in advance to let me know when they’re coming. All around excellent experience and I won’t use anybody else for my appliance repairs.

Fields is extremely busy and getting appointments is hit and miss. Our initial appointment was quick and the tech was on time- very pleased. The second appointment after waiting a week was pushed out another week last minute. We were able to get in sooner and the operations/scheduler was very nice and patient. As you can imagine we were very upset that our 1 year old Whirlpool refrigerator suddenly stopped working for no good reason. They deal with upset customers, like ourselves, professionally and we appreciate that. A ticket was immediately submitted to Whirlpool for a replacement by Fields. They knew the process and how to get us helped.

Purchased a Maytag Refridgerator in 2018. Have had problem since new with freezer door not sealing properly. Fields Appliance has been out here working on it at least 5 times for the same problem. The 3rd trip we were told we needed a new freezer door. The 4th trip the installer of the door hung it crooked and told us it would straighten out. We left the state shortly after. Upon returning this year it did the same thing. 5th trip the installer looked at it and said the door was not hung properly. After talking to his office, we were informed that we were responsible for a 98.00 service charge because their last installer did it incorrectly. Fields informed us that they only warranty their work for 90 days and refuse to refund our money. No service managers are available to speak with us directly. I am very satisfied with Technician Darren. But disappointed with Fields policies on labor. I feel like they have stolen my money without recourse or communication! DON'T USE This COMPANY!!

UPDATE: Finally spoke to a service manager, told me he did not need to speak to any of his technicians about the door being hung crooked. As far as he was concerned, anyone could have messed with the door. Asked to speak to owner, have not had any response..still waiting!

So far after reading a lot of reviews of this company….we bought a whirlpool side by side refrigerator at Lowe’s..after a month is not cooling or making ice $450 waste on food ..
Whoever is under whirlpool warranty manufacture…they send Fields Appliance Service …the technician arrive early on time Which is good ..
He diagnosed is that the sensor need to be replaced they will
Order it and come back next week to install it
This diagnosis was made by eye …
Not taking parts out ..or pulling the refrigerator to check on back ……Whirlpool say they work with the best !!!
Let’s hope this is the problem and to be install next week ..
On my side …Whirlpool never again
I’m a fan of
Samsung and LG
I bought whirlpool because the house that I bought came with appliances like the stove , dishwasher and microwave from whirlpool and I bought it this way everything match
Fields appliances service
Hope you guys fix the problem
I’m giving 4 starts cause the company send a email and call us to make sure someone would be at home from 7 am till 9 am technician arrive on point 7:45 am…
Now wait for the part
So far ….on point and sharp on time
Let’s see next week for the sensor…

After the initial visit to diagnose the problem, it took 3 more visits and almost 3 weeks to fix our washer. Customer service was a nightmare throughout the process and it wasn't until I threatened to have my credit card company revoke the payment that I finally got a call back from a manager. I would not recommend Fields if you need your appliance repaired anytime soon. Move on to the next Google result!

Negative 5 stars if I could rate.

So all their incompetencies, ordering wrong parts, scheduling unqualified technicians takes over 1 month and still not fixed on a brand new fridge.

Long story short, bought a brand new $4500 Whirlpool Fridge, was installed never working on Jan 30. Forced to go through Whirlpool warranty service. Feb 06 still the fridge has never worked and I have never used it. Not all their repair people are qualified to perform repairs. First guy did a poor diagnostic and ordered a part. Fields then said that isn't the right part and sent out a more experienced tech. I give kudos to this Russian guy who is knowledgeable as he seemed to perform an in-depth diagnostic to order more parts. Company then scheduled the wrong person and the company canceled to reschedule 4 days later (lost 2 weeks). Then they "robo-call" which shows as SPAM call to confirm appointments and if you don't answer that morning the company does not come out even if you already confirmed with the office per their mistakes.

If they didn't have Whirlpool Warranty contract they would be out of business. HORRIBLE. Melisa their office manager is also HORRIBLE. STAY AWAY!!!