All reviews for Total Heating & Air Conditioning Orlando

After a quick and thorough visit, my A/C is running smoothly again. The technician was friendly and explained everything clearly, ensuring I understood the process. It’s reassuring to know my system is ready for whatever the season throws at us.

Our HVAC system quit unexpectedly, and I was dreading the hassle. Fortunately, the technician arrived promptly, just about 40 minutes after my call. He thoroughly diagnosed the issue and explained everything clearly, putting my mind at ease. The repair was efficient, and he even tidied up before leaving. Such a relief to have cool air flowing again!

Swift response and expert repair, my HVAC is now humming perfectly within an hour.

Awesome people

Their A/C service is great! I know the owners, and they are very friendly and helpful. Would reccomend to anyone looking for service from them. Last summer, my AC broke and the fixed it in no time.

Excellent customer service and great people to work with. Quick response to our initial request, a thorough inspection followed by a detailed description of the work to be done and the high/low cost estimate. Work was done on time, as promised, and very quickly. The crew cleaned up - even swept the leaves off our roof. This is a GREAT company!

There should be 10 stars for this company! Our system failed after 25 years of faithful service (and of course, it chose to fail during a heat wave). We were fortunate to have been referred to Tri-City. They squeezed us in, assessed our needs and gave us a fair price for replacing the entire system. Steve was absolutely solid in his ability to recommend a new unit that we would be happy with for the next 25 years. We felt very confident in his suggestions and pricing.

The crew (David, Justin & Victor) arrived right on time, were very respectful and professional and got the job done a full day ahead of schedule. They were also very helpful and patient in explaining the new equipment and thermostat.

If you need a new system, do yourself a favor and call Tri-City. They were fantastic!

I don't know where to begin with this fantastic business. My problem with HVAC companies is I never know 1) who knows what they are doing and 2) who I can trust. And the stakes are high because the work is expensive! After 20 years in this house, I can finally say "Problem solved." Tri-City has been exemplary in all aspects and I would place them in the top tier of any business I've ever dealt with.

Let me say first how well they work in conjunction with John of High Performance Heating & Air; these are the only two HVAC businesses you need to know (HPH&A for Service/Tri-City for Install). Look up John's company on Yelp and be blown away for good reason. He's the only one I trusted to do multiple repairs on our ancient system over the years. And HE recommended Tri-City to us for the replacement work. I find the best tradesmen usually associate with the best, so it's not surprising Tri-City delivered the goods. Their relationship with High Performance is like a feedback loop between Service and Install, so there is continuous improvement and feedback about manufacturers, quality, problems and troubleshooting.

Our initial contact was with Stephen (co-owner), who was kind, responsive and communicated quickly and clearly every step of the way. David (co-owner) and Jacob did the original estimate and ultimately the install as well. They are knowledgeable, professional, thoroughly competent, efficient and friendly. As John said before the process, Tri-City may cost barely more than another company, but it is worth it. I didn't get another estimate for comparison since I knew I would use them, but if it is more expensive, I'm certain the value-add is there. I even appreciated when I asked David about cutting cost in one place by not adding one recommended piece and he politely said they couldn't do the job then, because it would be inferior work and nothing they could put their name and reputation to. But we weren't ready to spend the money, so we deferred.

When our heater went out again just before Christmas, we'd had enough, and Stephen made it happen. In two days, David and Jacob were on site and had us heat in one day. Over the next two days they completed the entire furnace/AC replacement, including coaching me up on the Nest thermostat.

As they were concluding, I mentioned the issues I've had with hot/cold rooms, which is more about flow and ducting than the original scope of work for them. Over time, we've developed a bizarre ritual of which doors must be open/closed to get heat to the house in the right proportions. I even thought we might have to move at some point as we couldn't get warm in our master suite. So they came back for 1/2 day, adding dampers and ducts in the attic and checking flow at the registers. Combined with the more powerful blower they had already installed, it's a game changer.

What do we have to show for the money we were so reluctant to spend? We have brand new, better furnace/AC units; another air-inlet in the ceiling for higher flow; air filters relocated to the ceiling vent grates instead of in the attic; a higher and better distribution of flow within the house which makes it uniformly comfortable (finally); a programmable Nest thermostat; most importantly, a company we can trust to come back and fine-tune as needed. I can honestly say now, money well-spent. Now I wonder why we waited so long!

My heater/air conditioner was 44 years old and wasn't going to last much longer. When the weather was mild, I had Tri-City install a new HVAC. The workers are excellent. They had to open the walls to install a new refrigerant line, and they left absolutely no mess. That so seldom happens with workers. They were very friendly and explained what they were doing and why. I can't say much about the HVAC itself because the weather is so mild right now. The air conditioner has come on only once for a few minutes. It was so quiet! Very different from a 44-year-old monster. I felt very comfortable with these workers (David and Jacob) and highly recommend them.

From start to finish, the installation was seamless. The team arrived earlier than expected, and their expertise was evident throughout the process. They carefully explained everything and ensured the new system was running perfectly before leaving. I'm beyond satisfied with the quality and professionalism.