All reviews for Coastal Comfort AC

We recently renovated our home and Coastal Comfort put in our air conditioning system. They did a great job and they really stand behind their work. It was a very difficult installation and they worked hard at tackling all the difficulties of getting our 2 systems perfectly installed. Photos show the linear vents. I recommend them very highly.

I am so deeply grateful to have found this company. They are the ABSOLUTE BEST. I was quoted an insanely high price for a job on my A/C. Not only did Coastal accomplish the same job for a lower price but they accomplished it in record time. Courteous and polite and really understanding, Tony Plastini not only got with me frequently over the phone but pledged to resolve my problem without stressing me out. Curtis the technician who came to my door was also extremely courteous, extremely knowledgeable and you could tell by the way he handled the machine that he had been doing it for years. Natalie the one at the front desk was also ever so helpful and courteous. I AM SOLD ON THIS COMPANY and will NEVER seek another Air Conditioning Company again. God bless you all at Coastal and THANK YOU. I also plan on getting a yearly maintenance contract with them. Highly highly recommend them. Lovely lovely people.
Mrs. Farida J. Major

Coastal Comfort repaired our AC. The job was very challenging, involving difficult attic access and manufacturer’s defective parts. Our service technician, Jason, was incredibly skilled and persistent, not to mention a super nice guy. His assistants were first rate. They really cared about our problem and the dislocation it caused. They fixed our AC when others probably would have given up. The price was very fair. They were always on time and very considerate. I couldn’t ask for a better service than we got from this company and we plan to use them for all our projects. So grateful!

Great experience with this company! same day service, Adonys was friendly and very competent. I highly recommend this company. 5 stars!! - Joe Miller of JP Miller total pest solutions

I work in commercial construction & have extensive experience working with a wide variety of HVAC contractors for almost 10 years; however, when it comes to who I call to service my residence when there's a problem at home, there's only ONE (1) - Coastal Comfort!

First - the customer service is top notch - at the beginning, during, and post-call - the office answers immediately (whether they are open or not - you always get a person who answers!) ... the call is responded to & a tech dispatched promptly (always same day & typically within 1 hour or less). Carrie, or one of the many other dispatchers, will always take very good care of you!

After the issue has been quickly identified, you'll get immediate & very clear pricing outlined - perhaps you'll get my favorite tech, PHIL - along with a WEALTH of knowledge, he always comes with a smile & sunny disposition - even if your thermostat is reading over 80 degrees, he still somehow gets you to smile!!

Later, if you question the pricing at all, CALL THEM - Adam will be happy to patiently provide a detailed explanation of the charges so you understand you're getting exactly what you're paying for.

Post-call, all of your invoicing & paperwork is emailed to you so no physical paper to mess with or worry about!!

Yes, I've had to call on a weekend when they are closed - a very kind operator answers your call & dispatches Phil (and/or another on-call tech) - they will call you back & walk through everything over the phone! Even if you end up taking care of the issue on your own (because they pointed out that you might have just had a clogged drain line!!), the office STILL calls back on Monday AM to make sure you got your problem handled!!

Florida is H-O-T ... the criticality of having a reliable residential HVAC contractor cannot be overstated ... if you're already using Coastal Comfort, congratulations because I know you love them as much as I do! But if you're NOT using them yet ... What are you waiting for??? Call them ... you will be so happy that you did!!

I recently had a leak that needed urgent attention, and Adam from Coastal Comfort was incredibly helpful and efficient. He reassured me that the issue was resolved and made sure I was taken care of promptly, despite the high volume of calls during this heat. His customer service and dedication to treating customers like family really stood out. Highly recommend!

The Best Service! New to Florida and uncertain how to maintain a central air system, Ricardo, patiently and thoroughly walked me through every aspect of my AC explaining the individual components, how and when change the filter, what the optimal pressures should be and when to call for service. I called Coastal Comfort having often seen their trucks outside an oceanfront luxury condominium and hotel. I wasn't sure if I should expect an inflated bill and/or marginal service for my 'not so luxury' condo. However, Coastal Comfort not only delivered first class service to this commoner but presented a surprisingly affordable bill. Thank you!

I'm a very happy customer. I worked with Bill (amazing service tech) and Adam (amazing service manager) on an a/c issue I was having. They were so professional and helpful. The invoice was very reasonable and I would recommend this company to anybody with a/c issues. Ask for Bill next time you have an issue. He went out of his way to make sure the problem got solved. I can now enjoy cool air once again.

I have used this company for almost 20 years. I have purchased AC and used them for service and maintenance. Their service and loyalty to customers is unsurpassed. I have had issues late at night or on the weekend and they have always responded. I highly recommend them. Leo the technician that has come out twice to service my units has done an excellent job. I have never had any technician that I have not been pleased with.

Great service. They always answer the phone 24/7. Especially good when there are emergency down times. Fair pricing and professional techs.

I was recommended looking online for a good ac company to use and found coastal comfort. After calling in and speaking with Carrie she had put in a call for my broken ac. I had the tech, Bill come out and he ended up recommended a backflush for me. I spoke with Adam in the office that same afternoon where he gave me a price that was better than 2 other companies quotes I got. After letting Adam know the urgency of getting my ac fixed because of me, my son and my 2 dogs, he offered me a sense of relief by getting me right back on the schedule with the same great tech Bill and the ac was up and running within 24 hours of making the initial call. This company really has employees that need to be valued, especially with all the unreliable and fishy companies that are out there to take advantage. Bill, Adam and Carrie are gems that need to be cherished. Professionalism has become more and more rare nowadays with all these companies out there just to make a quick buck. Thanks again crew!

Yesterday I called Coastal Comfort for a service call. I first talked to Adam the service manager and told him what was going on. He was so kind and told me the plan they would do to check it. He also kept me informed about the arrival date of my tech. Phil, the technician arrived right on time and went right to work with a diagnosis. He took care of the problems and was so kind, patient and thorough. He explained everything precisely. Great tech. Will definitely be using again.

After a large AC company came out and said our unit was shot, we looked to Coastal Comfort for a 2nd opinion. They showed up in less than 4 hours on a spur of the moment call. Coastal Comfort did not charge for an emergency and repaired the unit for less than $250. We signed up for the maintenance contract and are very happy. Stick with real Florida companies like Coastal Comfort and you will not get done wrong.

I had a fantastic experience with Coastal Comfort air conditioning this past week. In 2016 I purchased a Trane air handler and condenser from a competitor of Coastal Comfort. From the time of purchase, I had the AC air handler and condenser maintenance serviced every six months. In December 2023, I mentioned to the technician at the time of maintenance that the outside unit was getting loud and squeaking occasionally. The unit was still perfectly cooling the home and the levels were all good for the outside unit. The technician assured me that everything was OK. About a week ago the condenser became very loud and chirping. I called up My previous AC company and requested that the maintenance be moved up a month so that the noise could also be checked. They came out on Monday. The technician was not able to determine what was the cause of the noise. Since the readings were in normal range, I was told to monitor it. I called back the next day because I was concerned that there was an eminent problem and requested that a senior service tech come out. I was advised that I would need a new fan motor and new fan blades. The parts were still under the 10 year warranty, but the labor cost would be $925. The following day, the fan motor died and we had no AC. As a pet owner, my 85° and rising, inside home temperature was completely distressful. Mind you, I’ve had an eight year relationship with the previous company and them servicing my AC twice a year. I
couldn’t understand why an eight year old condenser would already need the fan motor and fan blade replaced. Why would it cost me $925 to change it? I decided to contact another local company Coastal Comfort, which I had zero previous relationship with. The receptionist was wonderful. I sent her over the estimate, serial number of my unit and videos of the unit making the noise. They quoted me $400 less than my previous company. Coastal Comfort knowing my distress without my a/c working ordered the parts that I needed. They were able to come out today, Friday morning, the Friday of Memorial Day weekend to double check that those were the parts that I needed. By 4:30 this afternoon, the new parts were installed, and my air was back to functioning. I cannot say enough good things about Coastal Comfort, and the way they treated a complete stranger of a client. Their professionalism, quick response, and an expeditious fashion resolving the problem has earned my business in the future. As one business owner to another, I highly recommend them.

Came a performed routine maintenance in a timely fashion. Technician was very easy to talk to and work with

Luis the tech was savvy, smart, patient, kind & knowledgeable. I've used Coastal Confort for several years now & never been let down or disappointed! TY!

I had them come out to check the 14yo AC in my new home, since it barely passed the pre-purchase inspection, and he was extremely thorough, pointing out every issue and comically wrong parts the previous service people had put in. He mentioned that “bandaids” could keep the unit running longer, but I decided to just have it replaced instead. To be thorough, I got a second opinion, and that company did not check anything at all- they just looked at the brand & model and told me it needed to be replaced immediately. I had them send me a quote, and Coastal Comfort’s was a lot cheaper, for the same exact unit. They were on-time for the installation, took the time to explain all of the issues with my old unit to me, and because lazy/clueless people had worked on it before, there were some extreme hazards which luckily didn’t injure either of them! They decided to add and replace parts which was necessary but not anticipated, and didn’t charge me extra for that, even though they had to leave to purchase them. My home is now colder, electric bill is lower, and I’m not broke! I highly recommend this company.

Easy to make an appointment. Quick callback. 20-30 minute lead time so you can be prepared. Kind and efficient service.
I’m sticking with this company.

Coastal provides excellent customer service. Technicians are knowledgeable and efficient. I highly recommend this vendor.

Had my monthly Preventive Maintenance performed today and I was extremely satisfied both by the maintenance performed and the Tec performing the work, an excellent company and I highly recommend their services.

Saved us over $6,000! We were on a yearly maintenance plan with another HVAC and when AC started blowing warm, they suggested replacing the whole unit. We contacted Coastal for a 2nd opinion on rec from a friend. The tech noticed our coil was still under warranty and the unit otherwise looked good. Came next day, replaced the coil and we're good to go!