All reviews for Custom Pool & Spa Mechanics

Custom Pool & Spa Mechanics built our beautiful pool and provide great service to it when needed. Thanks Justin!

They were very helpful in the office with anytbing I needed. The installation crew and their Foreman is top notch. I will use them again for sure!

I called custom pool for a last-minute Pool Repair before our company Christmas party, and they came out right away gave me all the attention special ordered a part and had it fixed in two days I tip my hat to not only custom pool But Steve, who came out and went went way out of his way to get me fixed up and ready to go for our annual Christmas party at my house

Custom Pool staff treated us like family from beginning to end even on the weekends, they assisted us on every time we needed them .Even the owner came by our home during the construction phase.Very friendly and professional staff. Thank you Custom Pool and Spa Mechanics. Awesome work !!

They just finished the resurfacing and filled the water in my pool and I couldn’t be more happy !!!. I was a little Leary at first to hire them , because out of 3 estimates they were far cheaper than the other two, but we did and WOW , On time and fast, no fooling around with this company . Will definitely recommend this company !!thank you custom pool and spa mechanics 😁👍🏼 Doreen schwartz

We were at the end of our rope, when we finally contacted you guys. Four months ago we bought a pool home, right away we noticed the water level in the pool dropping significantly. After working with three pool companies and spending alot of time and money, the problem continued. "Scotty" eventually came by our pool and knew exactly what the problem was. Within a few days Scotty and his crew re grouted our pool and continued to check up on the pool to make sure everything was working properly. I cannot say enough about this great man and this company. Now we finally have a leak free pool!!

Review from Ruth Schafer

After last week's storm our pool was a disaster. On our next scheduled cleaning they did an amazing job . I believe Shane was our technician. Great job .

Jennifer is my maintenance technician. She is wonderful- so thorough!! My pool is sparkling since the first time and every time she cleans it! I highly recommend this company!

I have had chronic trouble with my Pentair chlorinator. In the last three years I have had three replacements. I was out of warranty when this last one went down. I called Pentair directly and they saw the record of bad chlorinators. They gave me a new one and Custom Pool & Spa installed it within 24 hours of my call to the corporate office.
Thanks for the prompt response and efficient installation.

We used Custo Pool & Spa Mechanics to completely update our pool and deck! They did an outstanding job walking us through the process of resurfacing our pool, extending and paving our deck, updating our pump and our summer kitchen!
They also provide comprehensive pool maintenance for our new oasis!
They were professional, thorough, courteous and timely! We would highly recommend using them !

Wow! We just had Custom Pool and Spa Mechanics totally rebuild our outdoor space and the only word we can find to describe the results is…spectacular! Larry, Brenda, Rochelle and the entire team at CPSM was friendly, informative and just fun to work with. CPSM rebuilt our pool, eliminating ugly and outdated coping around the perimeter…coping that others were afraid to tackle. From there, they tore out and replaced all the outdated tile around the perimeter and on the steps. They built a new swim-out to replace the ugly and outdated ladder, replaced the lighting and finally re-plastered the entire pool. But they didn’t stop there. They installed beautiful travertine pavers in our lanai, in the pool area, on the outdoor patio and sidewalk to our garage. The quality of product that Larry helped us select and installed was something we hadn’t expected. We compare the detailed travertine coping work around the pool to a jeweler cutting fine diamonds and placing them in an exquisite setting. The work is truly incredible. Once the travertine was installed, his technicians moved to our mechanicals. They installed a new filter system, replumbing the existing mess of pipes so they were almost invisible. Then, they installed a new pool heater. The backlog on the unit we wanted was in the thousands. Larry’s team showed up this morning to install the unit and we didn’t even know that it had been delivered! And talk about the personal touch – Larry came to our house every day to ensure everything was to our liking.This was an extensive renovation to us, and we trusted Larry completely. His attention to detail did not disappoint. His suggestions proved to be gems and we would not have done a thing differently. Lastly, we were pleasantly surprised at how reasonable the pricing was. As you can tell, we couldn’t be happier with how our project turned out. We will always use Custom Pool and Spa Mechanics.

Highly efficient, clean and knowledgeable. Took our very old pool and spa and turned them into a bright, shiny new place to relax and enjoy. Whole process took only about 5 days and that included removing old bull nose deck and tile and complete re-plaster. Highly recommend these guys!

We had Larry and the crews do a complete reno of our pool: remove and replace the deck pavers and coping, remove and replace the waterline tiles, resurface the pool with a bluer color, remove and replace all pool fixtures, remove and replace all mechanicals including a new electric heat pump heater and salt water chlorine system, remove the in-pool light with an LED fixture, and coordinate the associated screen enclosure lift, footer repair, and reattachment. Despite the pool-business-wide material shortages and delays, they stayed the course and produced a top-quality product.
Well done during tough times.

Just completed a complete pool remodel, including new pool surface, new deck surface, new tile and coping and a new salt water system. A very professional job in every way. From the time Larry gave me the estimate until the project was completed (on schedule by the way) everything was completed in a superb fashion. All of the workers were professional and courteous. The office staff, especially Brenda were very helpful...this is a great company-- hire them.
James W. Parker, Major General US Army (retired)

Custom Pool & Spa has been taking care of our pool for last 5 years. They are quick to respond to all our needs. We used them to completely update our pool, spa and deck. Larry gave us lots of great ideas and kept us posted on the progress. Worked with us when we had an issue and it was totally resolved. Love the outcome and knowing that I can count on them when things need addressed!

We knew if was time after 23 years to have our pool resurfaced along with new coping, tile, lights,& heater. From day one meeting with Larry and his teams we knew we had picked the right professional company.Larry has teams for each process and you can tell they know their stuff.Brenda was very helpful with assisting us with finishes and color choices, also any questions. Whenever small issues were brought up they were delt with and in most cases within hours of us calling. We also know if we need anything in the future it will be taken care of.
Thank you Larry for making our pool beautiful.
Cliff & Debbie Carrier

Unbelievable experience!
We are so grateful for the wonderful service and compassion form Custom pool and spa mechanic. A pool company left town with our deposited and Larry from Custom pool and spa mechanic, came to the rescue.Larry came out, explained where we were with the build and asked for a few days to get an estimate. We agreed to the estimate and three and half months later we are swimming. Larry and his crew were always polite and courteous. Kept us well informed, and answered all question we had. They were very honest and came thru on all their promises. His office staff was patient as we went thru the process of a new pool company and having to decide on new tile , coating, pavers, and equipment. This company will always get our business as long as they are in business. God places people in your life for a reason, he placed Larry and his crew in ours and they did God's work!
Thank you Larry and your wonderful employees. May God bless you all. Keep up the excellent work.

We have used custom pool and spa on three different pools. From resurfacing, to adding a swim out sundeck, new coping and new paver decking. Excellent customer service, communication, and quick when the work begins! Very professional and they aim to please.

Just had a terrific experience with Travis at Custom Pool. I needed a new pool heater and called him for a quote. He gave me a quote over the phone and then called me back the following morning to follow up. I was going to use him anyway, but the follow up secured the job. He had the pool heater installed within 8 days of me placing the order. Him and another technician couldn't have been more professional when he came to the house. Even texted me on his way over for the ETA. By far the best experience I have ever had with a pool company. Highly recommend Travis.

I have read some of the other reviews and could not disagree more !! We have been using Custom Pool And Spa for 8 years and found them to be extremely competent and we are more then satisfied with there services. Any time we have had an issue they have resolved the problem in an efficient and cost saving manner. I feel so confident in this company that we recently contracted them to redo our entire pool (resurface) and install an absolutely beautiful Travertine marble deck and outdoor kitchen area. I have to say our yard has taken on an over the top look!! The owners took the time to point us in the right direction had extreme patience in showing us a multitude of products and
in the end there knowledge and vision has created a tropical paradise that we will enjoy for years to come. I am so confident in there work that if any one wants to see it ask Larry and Lori to bring you by : )

I'm really surprised by the previous reviews. I have used Custom Pool & Spa Mechanics for over 6 years and have found the staff and crew very professional and polite. They have always fixed our pool problems the first time on the day and within the time they promised. More importantly they have been reasonable on fees and always left the job clean with no clutter left behind unlike some other companies. This is a great company that always gets the job done. Special thanks to Scotty for trouble shooting our pool motor without just taking the easy route out and replacing it. It is nice to have someone who knows what he is doing. Turned out we had a loose wire contact. Thanks for saving us a couple hundred dollars today. It is really appreciated!
Thanks,
Rich