All reviews for Reliable Heating & Air, Plumbing and Electrical - Grayson

I’d like to thank Mr Floyd Arena for an outstanding job in the installation of my 65 gallon hybrid hot water heater. He’s extremely knowledgeable and professional, installation clean up and the overall process was a pleasure to witness. He is a wonderful person and takes pride in he’s craft of being a master plumber. Reliable Heating and Air should be proud to have you representing the company. Highy recommended this gentleman and the company.

Nick was very professional and super nice! He arrived on time, worked efficiently on my system, gave me an honest assessment of the problems, then worked to solve it. He even made my next appt for me, to save me the trouble of calling. I would be happy to have him work on my HVAC system again!

We had an urgent need for our water heater to be replaced and Reliable was able to provide us with same-day installation. Shaw communicated with me regarding arrival time and was thorough in explaining each step of the installation process. He and his partner were professional and I had full confidence in them. Thank you, Reliable!

My experience from the consultation to the installation of the new HVAC system was awesome!!! I’m very happy and satisfied with my new HVAC. All thanks to Michael Peay taking the time to explain the process to me and the great installers for providing efficient and effective installation!!

Adrian was very kind and respectful. He inspected my heater and AC systems and gave me a detailed explanation of what he did and I ended up with peace of mind that everything was working fine. Excellent service!

Great AC tech came out for the maintenance on my unit. His name is Nick. I've really had a great experience with Reliable so far. They have the availability when I need them and don't give me the run around like others have done. Good business folks.

I Love this company, all of their representatives are professional, pleasant, fast, and they work with you to better your situation and needs. Steven Barnett was a great representation of Reliable Heating and Air. He did an Amazing job with my water filter system install and fast. Tony did a great job installing my water heater and explaining things about it to me, Olie and Jason are amazing sales representatives they both took their time to help me understand my options and the products and set appointments up for my fast. I absolutely recommend this company 💯

Thank you for exceptional service with technician, RUBEN DIAZ, today. Ruben was very courteous and very knowledgable about working on the issue with the heating unit. I highly recommend Reliable and appreciate Ruben's help.

Reliable Heating and Air, sent out two Technicians to service my units. Ms. Arianna and Mr. Devonta, they were excellent, very professional and respectful. Reliable Heating & Air is a company that you can depend on to provide excellent service. If anything goes wrong they’re will make sure that you as a customer will get the best of service. Plus they are willing to work out a monthly plan that you can afford. Reliable is really Reliable. Thanks for your service and consideration.

While moving our refrigerator we noticed a small drip after turning off the valve behind the fridge. It was around 7:30pm on s Friday night when our realtor called a friend at Reliable Heating and Air. On a Friday night and on his way home,!! he made a detour to come to my house after sending him some pis of the valve and pipes. Floyd arrived a bit after 8:30 pm. By 9 he was done and the cost was reasonable. Floyd was a true professional and all around nice guy. I cant tell you how thankful I am that Floyd was willing to add one more stop to what was already very long day. I would highly recommend Floyd and Reliable Heating And Air to anyone in need of heating, Plumbing or Electrical services. I’d like to personally thank Floyd for being available and for his professionalism. Well done!!

Regards,

Tony

Reliable Heating and Air is a wonderful company to work with. From the sales person who sold us 5 HVAC systems, to the remarkable SINGLE installer who meticulously treated our home as his own and took EXCELLENT care of us, so the call center and service team, we have received nothing but service second to none. Every service call has been a no haggle, no nickel and dime experience. Most under warranty, they simply come out and fix what needs to be fixed. They are courteous, protect the home from dirt… the little things. Arianna Brown, the last person to assist us was flawless in their customer support. The only thing that I disagree with is the comfort as a service concept…BUT, not my company, so who cares? Bottom line, Reliable is a great company to have working in your home..

I trust Reliable. They’ve always treated me fairly and been respectful of my time and home. Their technicians are knowledgeable and efficient. Having a service contract with them gives me peace of mind with my HVAC system.

Jason was extremely professional and patient with us. He answered our questions, and he gave us expert advice about our HVAC System. He was respectful of our new floors and she used the shoe covers. Great service!

Both Salesman and installers were great. Courteous. On time. Quick and efficient.
Very good experience. Two new AC units. We are very pleased.

Mike Szyperski was super nice, professional and did a great job at servicing our a/c unit. I recommend Reliable as they have always been responsive and professional in the 5+ years we've used their services. They installed our generator and come regularly for seasonal maintenance.

The electrician who was dispatched to our home, David, was personable, professional, and polite. He installed a new light fixture, repaired fans, and replaced switches quickly and efficiently, and cleaned everything up when he was done. As always, we couldn’t be happier with the service we receive from Reliable.

Last week Reliable Heating & Air installed our new Trane HVAC system. Our consultant Olie Prevallet was so helpful in guiding us through the decision of which unit to purchase. Olie was friendly, professional and very experienced with heating & air equipment. Our installers, Jonathan Hart and Steve installed the Trane XR17 Variable Speed Multistage Heat Pump and Air Handler. They did an excellent job including a meticulous installation, cleanup with a courteous, professional attitude. We would highly recommend Reliable Heating & Air.

Randy McGhee was to come and install a UV light 💡 bulb. When he got there, I was told that we should have had light bulb mailed to my house. I never got one. He stated he was going to call his office and see what is going on. He NEVER came back in to tell me what was the outcome! Not professional at all! He just left a customer hanging! I am not happy at all about this! I initially put this is a one star, but they called me and we worked everything out and they gave me some compensation for my bad service. I appreciated them to call back and follow up and hopefully get this rectified in the next week or two. I am now changing my star rating to a five.

Zachary was very prompt, friendly, & informative. Appreciated the time he took to show me & explain the tank issue.

It's unfortunate that although Zachary showed me what was wrong with my water heater and in great detail explained that what caused the leak was very common and considered normal wear & tear with tankless heaters, assuring me repeatedly that the repair was covered under warranty, the company refuses to honor his assessment and instead tried to first tell me the issue occurred due to lack of use, when I verified there was no lack of use they came back claiming the issue was due to "an act of God." and tells me I need to buy a new water heater. This is ridiculous and we are extremely disappointed with a company that we have used for many years. Needless to say, they have lost our faith in them to treat us fairly and will take ll of our business elsewhere.

The 2 men who came out where very very good ..I would give them an A+ 3 times over. They where neat clean and very professional. My first night with heat was the best ...I would highly recommend Reliable to everyone. Please also give Olie Prevallet a big thank you. She was very good at letting you know cost, of job, and getting the right system for use. Thank you. From the Randall Family..

Technician was personable and professional. He quickly determined the failure was the igniter. He encountered two difficulties. First, the old igniter was in a hard to reach location and the holding screw would just spin. He continued to try different approaches and finally was able to remove it. Second, the replacement igniter connector had pins and required sockets and the hold down bracket didn't match. He resolved the issue by using a different style igniter with a closer matching hold down bracket and wiring in the original connector from the old igniter. We are grateful for his ingenuity in repairing the furnace yesterday and not just saying he needed to order a new part. This weekend will be one of the coldest in our area and we have heat thanks to him.
Note: We have a monthly contract we pay so the below cost questions do not apply