All reviews for Rite Temp Express Hvac Llc

Awesome company

This company is awesome the owner is very detailed and have great customer service skills speaks clear and understanding great with finding the right quality equipment for my home with the best price thanks again for help with my home with the heat at 100 degrees

Terry and his crew did a great job on installing my new unit

Had a new Air conditioning system installed and they did a great job. Great customer service and work ethic. Recommend!

Terry and the whole Rite Temp team have been amazing. They were prompt and kept me updated throughout the repair process. Also they went over and beyond to find a part to repair my furnace. Amazing service! I'm highly thankful, satisfied, and now set for the holiday cold temperatures.

Tony was amazing! Figured out what was wrong in a few minutes and had us up and running. he even washed our AC coils for free. I highly recommend this company for your HVAC needs.

This business is owned and run by quality people, who are talented, professional, compassionate, honest, and dedicated. They treat their work as a vocational ministry and they treat their customers as valuable people in need of their support. They have gone above and beyond to help me with my Home Warranty coverage, which delayed their desire to replace my unit for over a month. I knew that even if my warranty denied my claim that it was not for lack of advocacy or hard work on Rite Temp’s part. They advocate on behalf of their customers and they don’t cower to outside pressure when it comes to their customers. And, if they are sent to your house, they relate to you as their customer! Even if I had been forced to pay out of pocket, having them as my service provider would have been a major blessing. They even went out of their way and made extra trips to put in my equipment. Today, they came to my house and put my new unit in, during the rain, because it became available and I had waited over a month and was having health issues. I cannot say enough good things about Rite Temp Express and the people who work for them. So nice and personable! AND! the customers who do not give them good reviews, because their warranty company blocks them from replacement or repair, these customers are so off the mark! I have had a lot of air conditioning companies in the past seven years and none have been honest or tried to help me like this! Do yourself a favor, trust Rite Temp and use them…even if you do not like your situation or their limitations. Believe me, they want to help. God bless all of them. Thank you thank you! Reverend Wendy Wyche

I recently had the pleasure of working with Terry and the team at Rite Temp Express HVAC LLC

when my air conditioning unit failed during the sweltering Georgia heat. Their incredible administrator, Trina, was able to fit me into their busy schedule promptly. Terry arrived on time, quickly diagnosed the issue, and efficiently replaced the faulty compressor, immediately restoring the cool comfort of my home.

The entire process was seamless, and I was impressed by the convenience of submitting my payment through Apple Pay. As a 2-10 Home Warranty customer, I'm grateful for the coverage that spared me from a potentially costly out-of-pocket repair. Terry and his crew provided exceptional service that went above and beyond my expectations. I wholeheartedly recommend Rite Temp Express HVAC, LLC for their professionalism and commitment to customer satisfaction.

Our home warranty company arranged for Rite Temp to address our A/C issue. Tony contacted us within hours and scheduled to come the following morning. Tony was communicative about his ETA and was on time. Tony was courteous and quickly identified the problem, which turned out to be the capacitor. He had our unit up running again in a matter of minutes. He put everything back in order form where he was working. I was very pleased with Tony’s promptness and proficiency in making our needed repair.

After the first HVAC company my home warranty company assigned (initials M H & A)had zero care in the world that I had no heat in freezing temps, leaving me stranded for a week, Rite Temp Express HVAC came through for me despite them initially canceling due to an earlier job with unforeseen issues. I explained my issues to the dispatcher who relayed my desperation to the team. They made me their last stop and fixed what ended up being an incorrect Ecobee thermostat install. They were knowledgeable, thorough and courteous. Thank you!

After having 3-5 previous technicians come look at our unit through the warranty company we got lucky with the rite temp team and ended up receiving a brand new unit. Something all the previous technicians that came out missed. I would recommend this company time and time again!

FAHW sent this company because my heat was out. They arrived promptly the next day. The techs were professional and knowledgeable.

"The negative part of our service experience was not with the technician but with the office of Rite Temp Express HVAC, LLC. It was almost impossible to contact them directly. Their phone went to voicemail and that was almost always full and not receiving messages. They didn’t respond to any of the messages I was lucky enough to leave. First American Home Warranty was absolutely fantastic in getting our A/C unit replaced and contacting the office of Rite Temp. The technicians on the team were great, courteous, professional, friendly cleaned up completely. I just hope the office will correct their phone problems and return messages.

My air conditioner has been broken since the end of February. My warranty company has sent 2 other companies out and the whole outside unit had been replaced. The last company came through 9 separate times with different diagnoses, made me pay thousands out of pocket for what the warranty company wouldn’t pay, and took over 2 hot months to get the air fixed…temporarily. Less than 30 days later, I heard the system break and we were back in the heat.

First American sent Rite Temp this time. The office person called within 2 hours and scheduled me for the next day. Terry and his worker were extremely professional. I heard him as he figured out the issue and explained it to the other guy. They fixed my air within 30 minutes and we can breathe again! After it was working, he explained to me exactly what was going wrong and if I need help in the future, this is the only company I want to work with. I felt like they genuinely cared about making sure that my children, my elderly mother, and I weren’t in the house suffering in this heat. I really wish First Am would have sent them back in February.

They were on time and fixed the heating issue quickly. The technician was very knowledgeable and answered every question. Great customer service!

Rite Temp HVAC did an excellent job installing my condenser coils. The team was professional, punctual, and explained everything clearly throughout the process. The installation was completed efficiently and the system is running great. I really appreciated their attention to detail and respectful service. Highly recommend!

Home warranty assigned them my service request. Told I would hear from them in 24 hrs. Didn't happen. When I heard from them, no availability.

My home warranty company paired me with this company and I really wish they hadn't because it was a waste of $100. The first issue was I had to call Rite Temp after I found out they would be looking into my issue I was having with my AC unit. Not sure how long it wouldn't taken for them to reach out to me had i not called them. I was put on the schedule the following day after I called, and the technician (whom I do not know his name because he walked in my house with no mask and didn't introduce himself) was in my home for all of 15 minutes and said he found the issue and it was caused by the company who cleaned my coils. I later found out from 2 other technicians that that was NOT TRUE. The second issue was it took the company a week and a half (no exaggeration) to send a COMPLETE diagnose to my warranty company. It took them 4 days to send half the diagnoses and that wasn't sent until AFTER I had to call and inquire about them sending it. The third issue I had was when I called the lady who answers the company cell phone ( and I say cell phone because I called one time and she was in the car and couldn't look in the system because she was driving and for ME to call her back) answered the phone as if it was her personal device and I had to asked if I called rite temp. In short this company DID NOT fix my issue because once the home warranty received the FULL diagnoses they cancelled the claim because there were too many red flags in the diagnoses. So ultimately I was paired with another company to fix my issue and they handled my problem a LOT faster than rite temp could send in a full diagnoses. in short I would not recommend this company to anyone.

Not recommended.

Unprofessional and inept scheduler. Worst combo. Stay away.

PLEASE PLEASE AND PLEASE do not deal with this company. They are very unprofessional, poor scheduler and their Technician are horrible people and lied on you. Be very careful with this company.