All reviews for Hequip Appliance Services

Great service, very knowledgeable and professional.

Excellent Customer support and follow up

Called and was fortunate to receive same day service! Very reliable and professional. Thank you again!

Excellent service. I have an issue with my stovetop Bayo diagnosed the issue order the part and came back fixed the issue. I highly recommend Hequip Appliance Service.

Timely and excellent service. We truly appreciate you honoring your word and respecting our time. Very efficient work. I would highly recommend this company.

Bayo came to my house same day within a few hour and quickly took apart my whole dish washer and found broken pieces of glass , fixed it put it back together and cleaned up all within a hour .very respectful. And a very reasonable price . Hopefully won’t break anything again but if so you definitely have business with me as long as you keep Bayo . Much appreciated

He was very polite and was responsive. Very quickly got the work done and made sure he didn’t damage our floors or walls while moving the oven to get it installed. Very professional, would highly recommend!

Hequip was amazing! I had a leaking refridgerator so I called to inquire about pricing and within 2 hours he was here and had completly fixed my issue. Very fast, effeciant, knowledgeable and friendly. Will definitely be calling if I have any other appliance issues.

I highly recommend Hequip Appliance Services. The representative came out the same day and repaired my dishwasher in a timely manner. He was extremely professional, knowledgeable, and informative. If I am ever in need of any appliance repairs in the future, I will definitely use this company.

Technician called and gave an arrival time. He arrived right on time. He was very polite and got right to work. He explained what was wrong with our gas stove and fixed it quickly. We were very satisfied with Hequip!

I must say, that I was EXTREMELY pleased with Hequip. They rescued us from a terrible situation from another company that our home warranty referred us to. The other company didn't show up at all, we were without a washer for a whole month, they ordered the wrong part and misdiagnosed the problem. Our warranty company finally changed us to Hequip Appliance company. They steppped in and saved the day. They were promp and efficient from answering the phone, to ordering the parts, showing up on time when they were scheduled to come out. The technician properly diagnosed my washer and had us up and running in no time. The receptionist and the technician both were very pleasant and professional. I would highly recommend this company.

The repair representative was friendly and efficient. He had my washer up and running in 30 minutes. Would definitely use the service again if needed.

They had us waiting for a month the technician was very unprofessional .

Very unprofessional. Lied about the parts he brought that day. Said they broke on the way to the job.

After breaking 3 appointments. He never brings his own ladder, doesn’t even have one in his car. Yes I said car not service truck or van. On the diagnostic visit he brought no tools and did not test a single component. I have been waiting 1 month to get my refrigerator repaired. On the final appointment day I made numerous calls which resulted in being hung up on. I switched to texting the repair man and was told the owner of the phone can talk right now and when he wakes up MAYBE he will contact you back. RUN AWAY!

I spoke with Michelle at the company and was referred to this company through 2-10 they are unprofessional with calling to let you know they are going to be late when giving a set time of when they will arrive and don’t bother to call and inform of the tardiness. I was given a window of 9-12 it’s 12:29 and the tech is a hr away and hasn’t called yet. Then at 12:50 my appointment has been cancelled and they won’t answer the phones

NEVER USE this company. If you happen to be assigned to them as part of a home warranty service for a broken appliance, they cannot be trusted. The serviceman said that he would show up for 4 days and never showed. Never picked up calls or replied to texts. He blamed the home warranty company for not authorizing the work order when in fact 3 different representatives from the home warranty company (including a manager) confirmed that it was his fault for not submitting the diagnosis in a timely manner. Even once approval was granted he still has not showed up. Worst communicator and extremely unprofessional. If you happen to see this after being assigned to Hequip, please request a different company and save yourself the headache.

My home warranty , which is old republic contracted this company to come to my property multiple times for a microwave. The first time with my light not working on my microwave they told my Home Warranty company that the microwave was still operable even without a working light then my microwave overheated without the stove being or the microwave being ran. The out blue fan came on and it just kept running and running. It became extremely hot, so I had to unplug it. So I called my Home Warranty company again, Mind you the house was built in 2019. They sent this company out again. He plugged the microwave up and he stated it just needed a piece or should I say and that will be back on Saturday To install the part. I called this morning at 11am and he stated he would be here between 12-3pm. It’s not 4:15pm. He is not answering and is no longer responding to text. Very unprofessional and very inconsiderate. I would not recommend this company.

The worst. Made appointment. Received confirmation txt and email. On the day of my husband wasted one of his limited PTO days only for no one to show. When I called Michelle acted as if she had no appointment on her books. But she then lied and told our home warranty company that they were just short on techs but she had not called me and did not plan to do so.

I wish I could give this company ZERO stars. Total disrespect of my time. On the day of my scheduled appointment I called dispatch to get a ETA for the Tech. They tried to reschedule my appointment for the next day. I would have not known this had I not call. After I raised hell, they said the tech would call me in 20 minutes. 3 hours later I get a call from dispatch to ask me why I cancelled. They acted confused and were more concerned that I cancelled instead of their HORRIBLE customer service. Also notice that they don't respond to negative reviews.