All reviews for HEC Handy Services Inc

Service was done timely and very professional

Great family business. Fair prices, dependable, organized, and with communication.

Great work very professional....on time identified the problem and fix it quick will recommend again.

They reconnected 5 faucets in about an hour. Great value and very professional.

Found them on thumbtack. I got a toilet and dishwasher installed. They were on time and professional. Work seems good so far.

They did an excellent job removing my old faucet and installing a new one. They were courteous and professional.

He was very courteous, professional and friendly. He did the work quickly and with great quality. We will definitely be using his services again in the future.

I called and spoke with Houston concerning my sink separating from my quartz countertops. He came out the next day and made the repairs. The cost was fair and it looks great. I would definitely use him again.

HEC is our trusted plumbing advisor. Fast, friendly, and knowledgeable. We’ve used them for garbage disposal and water hammer issue repair . Will continue to use HEC for any future needs. Highly recommend:

I have hired HEC Handy Services, Inc for plumbing needs in my home for the last 3+ years. Working with them is very easy when booking, and the quality of work has always been exceptional. HEC stands by their work, provides accurate pricing, and has not ever done a cross-sell-up-sell when contracted. We
. dumped AllGood and RSAndrews to work with this company and have been exceptionally pleased with that!

I highly recommend Houston for plumbing needs. He replaced our water heater, two sinks, and one toilet. He completed the projects in great time. Exceptionally professional, personable, flexible with scheduling, and very responsive. It matters to him that the job be done right and he truly cares that you as the customer are completely satisfied. Thank you to everyone at HEC Plumbing!

The HEC Handy Services team fixed my kitchen sink and running toilet. The team was very professional. They provided all the necessary tools and parts for the repairs. The after care instructions for both services were very detailed. They also made me aware of their warranty.

As someone that works from home, I was pleasantly surprised at how quickly and quietly the two person team made the repairs. The quality of work is immaculate. Last and not least, the duo was made up of friendly and kind professionals. I look forward to using them for future needs. I would recommend this organization to anyone with plumbing needs!

They are a great business and super flexible and accommodating. They get the job done quick and everything has been working properly. I highly recommend this company!! I think the only suggestion I have is when they recommend to add a type of faucet to the customer just let them know about the extra install fees for it upfront.

PLEASE read this review if you found these folks on Thumbtack and are doing extra research and/or looking for a way to contact them directly. Also, look at my other reviews: They are overwhelmingly 5-star, as I don't believe in doling out reviews that hurt individuals' reputation without just cause. Long story short, my experience with HEC made me more disappointed and frustrated with humanity than it did angry, and it cemented my cynicism - not something the world needs more of.

I decided to call the number directly in their profile picture on Thumbtack because I know how that platform works, and I thought it was just a decent thing to do and cut out the middleman because they take a substantial cut of these service providers' profits. However, if you have an experience like I did, you'll be left holding the bag with no means of recourse.

At first, I was very appreciative of the timely and clear communication from both Houston & Tisha. Within a fairly short timeframe, Houston came out to fix the leak and replace the valve stems in my bathtub for a relatively reasonable price, and that was that. However, just over a week later, one of the valve handles came loose. Admittedly, I can probably fix it myself, but A) I didn't want to fool with it and somehow void any service guarantee and/or his willingness to fix it and B) out of principle, I shouldn't have to fix anything that wasn't fixed properly to begin with.

No matter - mistakes happen, so I called them back. Houston was helpful and friendly on the phone, saying he'd make it right, though he recommended I buy new replacement parts on my own to have ready for him, to which I agreed and thought was a great idea.

The problem is that I never heard back from him. I texted & called multiple times over the following weeks and finally sent an email, as it was the only communication avenue I hadn't tried yet. I wanted to give them the benefit of the doubt in terms of communication issues, but then the pragmatist in me pointed out the obvious: They already had my money from the initial (and inadequately completed) job, and it was easier to simply ghost me. Other than for the sake of being a good person, maintaining a solid reputation, and honoring a deal that was made for a service to be provided, there was no incentive to this service provider to follow through.

The worst part of it is that I even see read receipts on my phone, so I know he's seen my texts. But now that over a full month has passed with no attempt to make this right from their end, I'm tired of the mental stress, and I'm thankful to be at a point in my life where, maybe unlike some others, $350 isn't worth tarnishing my reputation.

If this hasn't dissuaded you from using HEC, I hope you have a better experience than I did.