All reviews for Sears Appliance Repair

Richard did an excellent job of getting the ice maker working again. The issue seemed to be the earlier defrosting, which must have fried the temp sensor. The new wiring took care of that problem.
Richard wrote me a new billing removing the second ice maker, which he took with him. He said that I should expect a refund to my credit card.

Very satisfied with his service.

Thank you Ken for servicing my dryer and explaining how to prevent a fire safety hazard. It was a pleasure, very knowledgeable. Except as soon as I put a load in its squeaking like a metal to metal sound.

Easy repair done in under 30 minutes. Very efficient and personable repairman.

Lani was very prompt and customer service oriented. She told me about the washing machine cleaner tablets which I never knew about. I also had a dryer maintenance scheduled for the same afternoon and she tried to find out who was taking care of the servicing so she could do it instead since she was already here. Unfortunately she wasn't able to find out who it was so I had to wait a couple more hours to get the servicing done,

Jeremiah is knowledgeable, friendly and efficient. He diagnosed the problem very quickly. Lucky to have a few needed parts in his van. Completed the necessary repair quickly. Re checking his work prior to re starting the unit for a test run. Thanks!!!

This was an annual maintenance check of my applisnces. The first technician was prompt & worked efficiently; he was very thorough, knowledgeable, found problem areas quickly, & resolved issues, despite the fact that my dishwasher is old(over 30 yrs old). Also he was friendly & accommodating. The same goes for the 2nd tech who checked my washer, dryer, range & range hood. Though the techs were great, my complaint lies w/ the scheduling of appointments, which was so confusing & disorganized. There were “virtual techs” messaging me to offer earlier appointments, which led to techs coming on the wrong day or wrong time of day. Even after confirmation of my appointed day & time, I continued to get offerings for earlier appts which I denied, as it was too confusing. This scheduling problem needs to be resolved, as it wastes people’s time, including technicians’ time — they seem to be well aware of this problem too.

The technician was fine but he did not do anything other than take back the parts that had been sent to me. My review is not of the technician since it's not his fault, rather, my review is of the overall services. My washing machine was first serviced in March, parts were ordered and I never heard from you again about the repairs until yesterday when the technician showed up at my door. The appointment was not booked by me or with my knowledge. I heard from you many times notifying me that my contract was about to expire and at least twice, I told the person I spoke to that if my machine was fixed, I would renew my contract but otherwise, I would not. I could not live without a washing machine for almost 2 months. I assumed it was not going to be fixed so I bought a new machine for 1/2 what I was going to be charged for the contract. During the contract period, I had to also buy a new refrigerator. I did not want to wait for it to completely break down for you to replace it. The leakage that was the problem ruined my floor. You replaced my dishwasher after months of trying to fix it and then gave me an inferior model. So, no, I was not happy with your service. I did return the parts that were sent to me to the technician. The first part came within a week or so of the first visit. The second part came just a week or so ago. I had already replaced the machine myself by then. I will not be recommending your services to anyone.

Ken was gracious & knowledgeable. He walked me through how to care for my W & D which I appreciated.

Jimmy was very helpful but he didn’t have the parts that I had requested which is why I made this repair appointment

He took photos of the parts that I need so could you please send it to me free of charge because this repair appointment is a Free appointment

I was most blessed that Jimmy who cares about customers came to the residence today

Jon Brian called ahead, arrived when he said she was going to and efficiently completed the repair. Everything was tested and worked great when he left. Repair area was clean after! Jon Brian was friendly and pleasant during the repair visit. He was very competent! Thanks for a job well done!

On the initial repair visit and diagnosis, 8/21/24, Jeremiah was great. He quickly determined the part needed, scheduled the next repair date for 9/11 between 1:00PM - 5:00PM, and ordered the part to be delivered to me directly. I received the part on 8/27. I had to take a vacation day in order to be home on 9/11. I then began receiving "AI" texts to reconfirm my appointment, later followed by texts saying there was a delay in the part being received and as such my appointment would be rescheduled. I called your toll-free number to advise that I had the part and not to cancel my appointment. I had to do this on at least two occasions with much difficulty before eventually speaking with a human being. On 9/10, I called in to reconfirm my appointment for 9/11. On 9/11, I was home but NO TECHNICIAN ARRIVED. I did not receive any calls. I reached out to Jeremiah and he reported back that my appointment was on the schedule but it wasn't assigned. He added that I would have to make another appointment. THIS MEANT ANOTHER VACATION DAY. On 9/12, I made several calls into Sears and rescheduled my appointment for 10/11. I also asked to be compensated for my two lost vacation days. The best Sears will do is $50.00, which the agent said is stipulated in the agreement. I declined it because I wanted to see it for myself. I cannot find such a stipulation in my agreement. I called back and spoke with another agent who basically said it is not stipulated, it is the best that can and will be offered and that there is no one else I can speak to. My two days of vacation and time is far more valuable than $50.00. I was extremely upset and disappointed with your service. Not only did you miss my appointment, did not notify me that you'd miss my appointment, present false information not expecting someone to actually look at the agreement, I was told there is no one higher that I can speak to other than an agent somewhere in Southeast Asia. This is not the Sears brand or reputation I grew up with. This is bad business. On 10/6, I received a text reminding me of my 10/11 appointment. I replied "1" to confirm but did not receive a confirmation reply in return. On 10/8, I received another text reminder. I replied "1" to confirm and this time received a confirmation reply. On 10/9, I received a text reminder of my 10/11 appointment (there was no request to confirm with a "1"). On 10/10, I received a text stating, "Per your request, your Sears Service Appointment has been rescheduled 10/21 1:00PM - 5:00PM. Details:...". I DID NOT RESCHEDULE MY APPOINTMENT THAT I WAS WAITING A MONTH TO HAVE DONE!!! No one arrived per my 10/11 appointment. Thus, another vacation day of mine was blown by you, SEARS! Your system is terrible for automatically changing my appointment! Attempts to contact a HUMAN BEING to correct this matter was fruitless as all numbers go to your stupid AI system and gives you the complete run around. Fortunately, I was able to plead my case to Jeremiah and he was able to squeeze my repair in today, 10/12. He arrived and was done with the repair in less than 30-minutes. Often, employees are the reason companies receive bad comments or cause a poor reflection on their employer. My situation is the opposite. SEARS is doing good employees like Jeremiah a disservice. He had to listen to my complaints in-person because of your flawed system, Southeast Asia call center response and overall company abandonment of customer service. Jeremiah personally gets 5-stars. SEARS gets 0-stars and loses all of my future business.

Your home warranty service plan is terrible. Potential customers should seriously consider going elsewhere.

I would like to commend Edwin for his expertise in checking out the issue in my washer! He is very knowledgeable, pleasant, and took the time to explain the washer issue. Thank you Edwin for all your help and kindness! Take good care!

Technician Ken was excellent. He quickly determined the loud noises and shaking of the washer was due to the suspension rods. He showed me the difference between the old and new rods so I understood the problem. After replacing the four rods Ken checked the drum to make sure it was suspended correctly. Problem solved!
Later when I put a load in the washing machine nothing happened; the washer did not work. I couldn’t talk to anyone at Sears Repair and only got Samantha AI so I had to schedule another appointment….very frustrating! After trying to figure out what’s wrong I discovered the water had not been turned back on. Problem solved and I can wash my clothes!

Our sears repair man Mr Bowman was great. Repairs and the information he gave us about our Kenmore refrigerator was done quickly. Mahalo me Bowman!

Bowman was courteous, extremely polite, capable, informative and thorough in explaining the replacement procedure. He also arrived ahead of the predicted time. We hope to have him work on our second refrigerator in the near future.

Ken returned to install the parts he ordered to correct washing machine problem. The washer was not completing the wash cycle when on the “bulky/bedding” setting. I just completed a wash on that setting and the machine is working fine! Ken does great work.

My technician, Mr. Bowman, was courteous, clear with his instructions, and so neat. I highly recommend asking for him to service your refrigerator/ freezer. Thank you Bowman!

Kenneth (Technician) provided outstanding service. It took approximately 2-3 months, due to parts being ordered. After 3 services, Ken finally fixed my washer.
If it wasn't for Chad H (Technician), who previously serviced my washer and dryer
as I included Sears-A&E Home Protective Service (which is paid monthly), the cost and time would have been enormous. Thank you Ken & Chad!
FYI - one has no control over the time when the Technicians arrive between 08:00a & 5:00p.

The tech, Junny did a good job. He is a 5 star.

BUT Sears was not as good. They get a 1 Star.
I had an appointment the Sunday before this appointment but no one showed up and I didn't get a call from Sears either. I wasted a weekend and am not too happy. I had to call again, wait on hold and then make another schedule where a tech, Junny, showed up.

Service by Ken was great but nobody showed up the day before and no one called to say they could not keep the appointment. So while Ken was great today the overall service gets an average of 2 stars because of the no-show no-call for the earlier appointment. I still don’t know why there was a no show yesterday.

Junny was arrived promptly. Was very courteous, professional and above all extremely knowledgeable. If I had my way I would request him for all of my repairs. He is a credit to Sear's repair service.