All reviews for St. Louis Clean Air

I appreciated the options St. Louis Clean Air offers. Punctual and friendly service. Fair pricing too! They did a great job.

Our HVAC system had broken down and we were in a bind at a very short notice. We called up the clean air company and were greeted by a very experienced and knowledgeable staff member who listed to our situation very patiently and gave us options that would meet our needs both from a point of view of getting our HVAC back up and running but also something that would fit the budget. They were very responsive as they arrived onsite and took care of our problem in a very professional manner. I would strongly suggest them to other folks who are looking for a trustable partner for their HVAC needs.

never been there

Is this company still in business? Website is suspended and not able to call them.

This is a scam. They promise in their warranty to come back and service our home for $299. When we call them, no one answers and the mailbox is full. On 2 occasions we called and were able to speak with a live person, only to be told that they have no record of us in their system. Then, after scheduling them to come back on these two occasions, no one ever showed up, confirmed the appointments, or followed up after the missed appointments. Now they won’t take our calls at all. If we knew they would not return, we would not have bought their full system service, as it would have been cheaper to buy the traditional one-time service. We will be seeking legal means of recovering the additional costs that “qualified” us for this discounted rate.

I used St. Louis Clean Air for a thorough HVAC vent cleaning and disinfecting. The service itself was great, and there is a noticeable difference in my home's air quality which has improved my allergies. The downside is that the company has been completely unresponsive in my multiple attempts to contact them regarding a reusable air filter I had purchased from them and never received. It's taken a ridiculous amount of attempts to call and leave messages that go unreturned, to try to locate the filter which was $130. I finally was able to get through to someone but they said they'd have to call me back once they locate a tracking number for the filter. I also had a "maintenance" program charge on my invoice of $100 that I did not agree to, and was told a manager would have to call me back concerning that. I may adjust my rating if these issues become resolved... but I'm not going to hold my breath until they redeem themselves on that front and actually call back.

*Edit to update my experience... St. Louis Clean Air still won't return my calls to update me with tracking information or to resolve the $100 charge. I had to call them from a different phone number for them to even answer when I sought out a followup. The gal I spoke with asked what size furnace filter I needed, which I found odd because that was clearly stated on my carbon copy of the paperwork. I'm thinking it was never even ordered. I've since placed a dispute on my credit card for the extra charges and Item I never received.

I also want to clarify that the technician, Chris, who came in to do the work was excellent. He was also from out of state and traveling to the area to "straighten out the St. Louis location" and he probably shouldn't have told me this. He also said that the St. Louis location had put my very tiny house down as a 3600 sq ft home, and that was not a mistake as they were knowingly being dishonest and padding their numbers. Sorry Chris!!! But I have to snitch here because we're talking about me losing
money doing business with an incredibly dishonest and unprofessional company.