All reviews for Masterpro Appliance Repair Service

Credit where due, I had a pretty good experience. Franklin came out Thursday for a dryer issue (thru AHS warranty). Said it was an easy fix and he could come out Friday with the part. I didn't hear from anyone Fri so I called Franklin on Saturday. He said they were supposed to call me and tell me they'd actually be out Monday. But then Saturday evening he called me back and said he could get it done now if I was around. He took care of it, and did some additional maintenance incl. vacuuming out the panel.

The worst, unprofessional, irresponsible rude people!!

Run away I think this company is the worst

Worst company do not use very unprofessional manager Kathy is just as rude .she should be fired company should close down .I will report to the better Business bureau

Avoid at all costs. They will charge for a visit and be unable and unwilling to fix anything. This happened in connection with two machines. Not sure this company is in the business of repairing, seems to be a fee collection business.

This place is so ridiculous I've been waiting on a part for over 3 weeks I called and asked about my part the lady is so nasty and rude the text message are ridiculous I still don't have a date set for someone to come out and fix my tenant refrigerator there's no way someone should be without a refrigerator for over 3 weeks.

Not surprising that they only have 1 star. Google forced me to give them that. If there was a negative option I’d choose that. A very unprofessional company. Customer service was non existent and had 0 intentions to help with my issue. My service request was cancelled after waiting 2 months for a repair. Please do yourself a favor and reach out to another company!

This company is very unprofessional. The repair guy came out as expected we thought he fixed the dryer but no he didn’t even test it to see if it was even working. We called to let them know the issue and Franklin the repair guy told us he wouldn’t come back to our house because we left a bad review, very bad professionalism he still needs to do his job even if given bad review Franklin needs to be fired and Cathy the manger isn’t any better she actually hung up on us and we still have a dryer not working.

I wish I could give zero stars. This company came out to fix my fridge/freezer and they told me nothing was wrong, within 24 hrs of them arriving and pulling the fridge out it went from working (with service needed) to no longer working at all. I lost over $500 dollars of food. I have been calling them for the last 48 hrs without any response. Do NOT use this company if you can avoid it. I was assigned them through American Home Shield. I will no longer be using American Home Shield as well.

If I could give this company a negative star review I would. I have left ever few reviews in my life, but this company was so horrible that I have to do my part to make this world a better place by helping to take this company down. If this review helps anyone to avoid this godawful experience I would have done my job.

The manager Cathy is probably the rudest person you will ever do business with. Almost as if she's never heard of the word customer service. Just nasty and perfectly useless after her technician completely misdiagnosed my fridge replaced the incorrect part and left my refrigerator inoperable after waiting FIVE WEEKS for the wrong part to come in. Avoid this company like the Coronavirus.

American Home Shield assigned this company to repair my oven and refrigerator on 1/21. They visited and ordered parts and they never provided any updates and I had to call them weekly to check in regarding the parts. Each time I called they said the parts were not in yet.

They finally called stating the parts came in at the beginning of March and came out to install the parts this morning on time at 11. The technician arrived and called prior to entering saying he left his tools at the office, which was one hour away (FIRST RED FLAG). He comes back after an hour and enters—-no mask over his nose, mask falling below his mouth and didn’t ask to wash his hands/no hand sanitizer (SECOND RED FLAG). He started working immediately and when he finished he said everything was working well and left.

I checked and the refrigerator is not cooling still! And now the oven is smoking when I turn it on. Not only did this company not not fix my appliances, they provided a new problem. I called the manager Cathy, who was very rude and unprofessional when I reported the ongoing issues to her. Thankfully, AHS will assign a different company to resolve our issues. I understand why this company is rated so poorly. Avoid them at all costs!

I can’t believe how consistent my experiences are with other reviewers. AHS also sent this company. Cathy was responsive to the first request, and the repair man arrived on time. Then, everything fell off the wheels. My son let him in, snd he left in less than 6 minutes before I could ask him a question. I called the number i had, which went to Cathy, snd her tirades began. How dare I ask how long this should take...why did I think I deserved my washer repaired when so many other people in the world have it worse...she said would contact the repairman with the question and get back to me the next day.
Nine days later I asked if she had heard back, and she called me back. The screaming started again from the beginning of the call. She never answered the original question and started screaming about something new (AHS claimed the fix was cosmetic.). She sent me back to American home shield who told me cathys report said that I had intentionally broken my washer and sent me me back to Cathy.
I tested her to tell her what AHS said, and she called me back to scream more. In my first sentence, she said unneeded to stop talking so I could let her speak. She went on for four minutes without stopping. Now, I don’t deserve to know what was in her report, I should be blaming AHS...
Her “customer service” is truly abusive. I have two other repair companies who are A JOY to work with. Certainly don’t call these people if you don’t have to, and if AHS calls them for you, contact AHS and request someone else. I’m wondering if AHS is setting these first appointment up with low quality vendors to stop them from paying claims. My other experience ended up with appealing what the first vendor said, and the second vendor seemed to know what they were talking about.

I wish there was a zero stat rating, worst experience dealing with a business ever, they’re super rude and unprofessional. Parts ordered by the home warranty company, after calling 23 times in a span of 3 months, they kept saying to me that they’re still waiting for parts, although tracking showed delivered by UPS and they claimed they never got them. Eventually warranty company authorized to pick up locally. Got the parts scheduled me for a week after and canceled, second time never showed up on time and had to reschedule for a week after. Third time appointment scheduled 10am to 2pm to me on the day of appointment they changed to 1pm to 5pm. I had already taken half a day off and had to reschedule as couldn’t wait, the rude lady refused to reschedule and hung up and canceled. After waiting three months had to start all over. Such a nightmare!!!!! stay away from this company!!!

1 star is too high of a rating. Very unprofessional, came a couple times and said they’d call us when a part came in to fix our ice maker. When I called them 2 months later asking where the part was the lady told us we should’ve called earlier bc they closed the claim. Then she said since she saw the low rating I gave them through my home warranty company, they weren’t going to come finish the job as retaliation. Hope the woman I talk to finds a better job soon.

This was the worst experience I've ever had dealing with a business. The manager was extremely rude. They were contracted to us by American Home Shield. After 3 weeks of waiting for the part to come in and being told incorrect timelines the lady started getting hostile with me saying how I misremembered things and how she was frustrated with me. Not sure for what I just wanted to get my fridge fixed or be given an accurate timeline. As others have stated I think they run a scam were they send you a survey and then when you rate them they instantly call you telling you your parts are ready only to find out that you gave them a 1 star review which I felt was fair. She then berated me for not respecting her and how she didnt want to do business with me. I said I'd gladly change my review if they could fix it but she said she was done with me and would not help me. So after $100 technician fee and this AHS policy I still have no fridge and they have wasted 3 weeks of my time.

Honestly, these folks are the worst. Great until they get the initial service fee collected and are never to be heard form again. Our insurance company, American Homeshield was not even able to get in contact with them, and they hired MasterPro! The one lady whose phone is tied to the number on google maps is so bad at returning calls that you have to blast her with 5-10 calls within a minute to get her to even pick-up. We went 3 weeks without hearing from them until we did our follow up. Wish the unions would look into this business and have them removed from their network as they are just terrible.