All reviews for Platinum Services

These guys kick it into high gear and fulfill their promises. I was pleasantly surprised by their “can do” attitude and willingness to get the replacement parts installed. True freezers are great. But Platinum Services is the best.

An excellent service highly recommended

Rick was great

Rick and Richard did an excellent job and went beyond our expectations.

Rick was really excellent, super polite and knowledgeable. Solved our problem quickly and easily

Amazing service and quality! Great company but in particular had a great experience with Rick!

I was impressed with the good customer service given to me by the office staff as well as the honest pricing. I didn't have to go through a computer on the phone with long wait times! Thank God for the human element at Platinum!

Great services. Rick and Rob explained things very well and were very professional.

Rick the technician diagnosed the issue with my Fisher Paykel Fridge which was under warranty and had it up and running in no time at all.

I have viking kitchen appliances that were out of warranty, so i thought so according to another appliance repair shop, until i contacted platinum mechanical services for another quote, when they informed me that my appliances were still in warranty. Thank god for an honest company that actually knows what they’re doing.

Always great service from Platinum for my Garland range. Rob is great and does a great job explaining the problem and resolution.

Had a wonderful experience with platinum they came out, were professional, and fixed my Viking Range. I would definitely recommend them for any need.

Called them to fix my Dacor oven. Rob came to the house twice once to diagnose and again with the new part. He was super nice and very knowledgeable. I would definitely use them again.

Just had a service call on my older Capital range. The technician was unbelievably knowledgeable on my appliance.
I would definately recommend.

I've used Platinum Services for refrigerator and range repair. Rob and Rick have been good resources and I trust them to be honest regarding the repairs.

Great experience! We have been using Platinum Services for many years. They are always professional and get the job done! Rob, the technician, is very very knowledgable, friendly, and professional.

We have a weird/fancy oven in our home that the previous owners installed (DCS by Fisher Paykel). When our oven stopped preheating last week, I was not at all happy to see that there was ONE licensed service provider for Chicago and that they didn't have great online reviews. I also have decently high expectations for customer service after working in the service and sales industries the majority of my career. But what choice did I have? They were the only ones!
I was OH SO PLEASANTLY surprised with how friendly their reps were and how easy it was to get our oven fixed. I scheduled a Wednesday appointment on a Monday, they called on Tuesday with a 3-hour timeframe from 10-1pm. I said we really couldn't be there before 11:30 and I knew it meant we may have to reschedule. Sure enough, I got a call on Wednesday at 11:20 that Rick the technician was about 10 minutes away and had been able to accommodate our request, even though I knew it wasn't a guarantee. My husband let Rick in around 11:45 and I got a text at 12:21 that the problem was diagnosed, the part replaced, and all was well.
The downside: it was a $495 repair in total. The oven's igniter had burned out and needed to be replaced (but will hopefully last another 7-10 years). I blame this on the previous owners deciding on such an expensive and uncommon stove ;)

I've had two great experiences with Platinum in the past month. First, they replaced a hose in my washing machine which was leaking on the floor. I was worried I would need a new washing machine. Second, they repaired an ice machine which has been sitting idle for a year after two other places couldn't figure out the problem. I also had them service my oven and refrigerators. I was able to get appointments quickly each time. I'm very happy with them and will call them again!

Needed a U-Line wine fridge repaired. Rick was highly professional, efficient, and friendly for the initial assessment and following repair service. I would contract Rick and Platinum Services again in a heartbeat.

Platinum Services came to service, and in the end replace, a wine cellar cooling unit for a client in Lincoln Square. The crew was prompt, very detailed and knowledgeable.

I have used platinum Services for years .
They are the only one I use to repair all of my appliances. I can leave my home with pice of mind always know it’s taken care of. The best thing I love about platinum is the communication between the office, and the technicians, letting me know the situation is over the top .