All reviews for Sears Appliance Repair

My technician was on time and made a speedy repair! Would highly recommend working with Sears to anyone for appliance repairs.

He did a great job! He installed a new part-everything is working perfectly.

The technician was very friendly! Is very knowledgable and fixed the problem fast and smoothly!!!
Thank you!!!!

Knowledgeable, provided various options and discussed the pros / cons of each, was not pushy but clear in recommendation. Great job.

5 star service as always. Jose was extremely professional and had my drywr fixed in no time. Always a pleasure to work with. Thanks saved the day!!

My technician was friendly, professional, and got the job done quickly. My oven had an issue igniting and he was able to get it running smoothly again.

Javier is quite knowledgeable in his field. The people that answer the phone for service are totally clueless. 1st, Javier was sent to wrong address. I was told by the customer service rep the "....heating element" was out of order Javier said a gas dryer does not have a heating element. Sigh. They billed me when the dryer's under warranty. anyway, Javier fixed the dryer stating that the gas valve wire was most likely loose. The customer service reps needs to thoroughly look up the account and actually learn what the status of the appliance is; warranty, protective agreement, etc.

Kenneth was great helping us diagnose our problem with our fridge. Very professional, explained everything. Recommend him.

Technician was great! He kept us abreast of his arrival time and made sure everything was in working order before he departed! Professional and friendly.

I loved her. She was everything you want in a repair person: Courteous, professional, honest, and knowledgeable. I would. definitely use her again.

My tech kept great communication with me and fixed the pilot in my furnace in less than 10 minutes. He was polite, professional and efficient.

Prompt. Excellent communication. Completed the job quickly.

Anthony was great considering the fact that I did not need to have my washing machine repaired somebody really screwed up it is the dishwasher that needs attention. I have been having an issue with the dishwasher. I have made at least 13 calls each one lasting close to an hour! I do hear the same song and dance, "will send an email to the escalation team" or the "replacement team" All calls go off shore they supposedly can not make phone calls out and supposedly they have no managers or supervisors who I can speak to. I had a serviceman Olaf in early April under my Service Protection Agreement (no longer available). Have had this agreement for over 20 years. I was told I needed a new computer part. After a couple of weeks I was told the part was no longer available. I am suppose to receive a new dishwasher according to my agreement. The first service call was April and it is now June and I'm still waiting for a replacement from the replacement team I have called numerous numerous times I also have a case number for whatever good that does the escalation team supposedly has sent off to the replacement team numerous emails I am ready to seek legal action. There are no managers or supervisors to speak to, all calls no matter what phone number you use goes off shore. It is extremely frustrating
The contract I have expires 06/24/24. I did purchase Sears new contract agreement but I'm ready to call Visa and get my $683 back!!!

Shout-out to Juan M - he took care of my dishwasher, fridge, range, washer, and dryer, and clearly explained what issues there were and proper maintenance. He did a great job, and I learned a few things about taking care of my appliances

The tech was polite, thorough and efficient.
My only problem was with your website and scheduling apps. They did not function well.

Sears technician Horace He was very nice and personable, making the entire experience enjoyable. His extensive knowledge and helpful suggestions provided valuable information that made a real difference. I truly appreciated his assistance and would highly recommend him to others.

Went above and beyond to fix the problem. Good team work between technician and supervisor on phone.

The technician was great. There was a problem with the Sears AI system; it did not recognize that parts were delivered. It kept rescheduling due to “Parts Not Available.” There was no way to speak with a live person to correct the error.

Jay was fantastic! During the initial consultation, he identified the issue within minutes of opening the appliance, quickly ordered the necessary parts, processed the payment and was on his way. When he returned to complete the service project, he arrived as scheduled, quickly repaired the appliance, ensured all areas impacted were spotless and then almost as quickly as the first time, he was headed out the door. While I wouldn't recommend Sears Home Repair company to anyone with a choice (which I didn't have), I highly recommend Jay!

The 2 techs fixed my dryer and very knowledgeable about the issue. I would 100% use them again!

Francisco was fabulous. He has a wonderful personality and explained everything. He did a great job.