All reviews for Reeder Heating and Cooling INC.

Friendly staff, quick turnaround, good quality work.

Excellent experience with fast response times and affordable rates.

Great experience with this company, good value for money, won't hesitate to use their services again.

The technician who visited was extremely friendly and accommodating, meeting our family's high expectations.

This company is top-notch, being completely trustworthy and courteous. I wholeheartedly endorse Reeder's services; they only tackle projects that are necessary and charge a reasonable rate.

We had a great experience with the service technician - they were friendly, efficient, and made me feel at ease. The team as a whole were kind, patient, and responsive to our needs, giving us confidence in their professionalism.

They fixed my AC quickly and efficiently after I called. The technician was friendly, explained what they did, and even answered my questions. The whole process went smoothly.

I had a great experience with this company, from the initial call with Michelle to the installation of my steam boiler. She was incredibly helpful and provided all the necessary information I needed. The technicians were polite and explained everything thoroughly - especially considering my old building's unique requirements, they showed great care and consideration. They even cleaned up after themselves before leaving, which is more than most companies do. I'm extremely satisfied with their service, and I highly recommend them.

Reeder recently replaced our old heating and cooling system in our row home, and the experience was exceptional. After researching and comparing prices from multiple companies, including Home Depot, we found Reeder to be competitively priced - if not slightly lower. What really set us apart, however, was the outstanding customer service provided by Gene, the owner.

Gene's professionalism, honesty, and responsiveness were impressive - he returned our calls promptly and followed up on everything. We had a unique installation situation that required special ordering an AC unit for a tricky space, and Gene took it upon himself to offer detailed options and solutions. The three technicians who installed our system worked efficiently and effectively, completing the job in just one day.

In short, Reeder delivered top-notch service without any hassle or fuss. If you're looking for a reliable and hassle-free heating and cooling solution, we highly recommend them.

I've had nothing but great experiences with Reeder for all my heating and air needs. They consistently deliver on their promises. When I needed a motor replaced in my furnace quickly, they got it done without missing a beat. Their professionalism is spot-on, from arrival time to thorough explanations. Plus, they were more affordable than the competition. Their staff is also super friendly and a pleasure to work with – can't recommend them highly enough!

We recently needed a new furnace installed after ours gave out last week. We chose Reeder based on good recommendations. The whole process went smoothly, from getting an estimate to completion - the staff provided decent customer service, the technicians turned up promptly and got the job done well.

I hired them last year to put in a new HVAC system and they were a breeze to deal with - showed up on time, quoted fairly, and even gave me some options to choose from. When my apartment started leaking water in the utility closet, I thought it was a plumbing issue, but they still sent someone out to take a look. They found the problem and walked me through what needed fixing, were super helpful, and tried to fix it with their tools, even though it wasn't related to the HVAC system. We've got the whole building on this service, so everyone's happy with them. The office crew was top-notch - Michelle was a great help behind the scenes, and Derek showed up right on time for our service visit.

We've worked with this company multiple times and can attest that they back up their work. After installing our furnace, they came back outside the warranty period to fix an issue. The technicians, David and Tim, were a pleasure in my home. Gene, the owner, genuinely prioritizes getting it done right. We also had them install a water heater and humidifier - both experiences left us satisfied with their work, customer service, and overall professionalism.

Here's a rewritten version of the customer review:

I'm thrilled to upgrade my initial rating from one star to five stars after an exceptional experience with Reeder Heating and Cooling. My first visit didn't go as planned - the technician couldn't find anything wrong with my furnace, despite it constantly malfunctioning at odd hours. The next day, I called back and spoke with David, the supervisor, who listened attentively and promised a same-day fix. Another technician, Brian, arrived promptly and took the time to carefully examine the furnace. He explained everything in detail and made small talk - a refreshing change from the previous experience.

Brian's diagnosis and repairs were prompt and efficient. The follow-up work was handled by Gene, who was incredibly nice and generous with his time. What impressed me most was that Reeder Heating and Cooling offered to cover the initial issue for free as a gesture of goodwill.

What initially left a bad taste in my mouth has turned into an overwhelmingly positive experience. I'm now eager to use their services for future repairs and installations, and I highly recommend giving them a call. In my opinion, Reeder Heating and Cooling stands out as one of the best small companies I've encountered - kudos to their customer service and dedication to resolving issues!

I had a great experience with Reeder Heating and Cooling, particularly with their recent installations of my air conditioning unit in May and furnace in December. The entire process was well-coordinated and carried out with professionalism from start to finish. From initial phone support to follow-up visits, the team made sure everything ran smoothly.

The technician who visited my house, as well as the office staff, were courteous and efficient. They went above and beyond to accommodate my schedule, ensuring that the installations didn't conflict with my work commitments. The installation team consisted of knowledgeable and skilled technicians who took the time to address any concerns I had about the equipment.

Overall, Reeder Heating and Cooling's business model is top-notch, offering excellent customer service and a reliable product.

This company delivered top-notch service from start to finish. As a frequent collaborator with real estate agents, I've come across several reputable contractors, but Gene and Reeder Heating stood out.

After gathering quotes from other recommended companies, I was impressed by the consistency of their responses, yet Gene's team offered a more personalized approach that aligned with my needs. Their competitive pricing, combined with Gene's professionalism and attention to detail, made them the clear choice for replacing my old furnace and AC unit.

I deliberately waited until their peak season ended to minimize any potential delays, as I knew it would be busier during the high/low temperatures or at the start of each season. The wait was worth it, though - the Reeder crew arrived on schedule and completed the installation within a single day.

Throughout the process, I encountered courteous and professional technicians who kept me informed about their progress. Before departing, they provided a thorough explanation of the work done and recommended maintenance steps going forward. They even left the work area spotless, as if they had never been there.

Overall, I'm thoroughly satisfied with the service provided by this company. Their next visit for my yearly maintenance call can't come soon enough.

Avoid this company if you can. Extremely poor customer service, with a painfully slow response time to complaints. The representative I spoke with was completely unhelpful and left me feeling frustrated and ignored.

This company is completely unreliable. I attempted to schedule a service for my heating system check and made multiple calls to confirm the scheduled time. The representative assured me that their technician would arrive between 12 and 2 PM, but consistently pushed back the expected arrival time without explanation. Despite repeated requests, I was never provided with a specific update on when they would show up. When I expressed frustration about the lack of communication, the representative promised to improve by calling 30 minutes prior to arrival. Unfortunately, that promise went unfulfilled, and I have since lost contact with them altogether.

Made an appointment with these guys, but they gave a wide window (8-12). They failed to show up on time, leaving me waiting for 4 hours. After calling at 12:00, Michelle said I was next, but couldn't provide any estimate of how long I'd have to wait. When I asked to cancel, she abruptly hung up without even saying "okay". That's extremely rude. To make matters worse, taking a day off from work was a huge waste of time.

The service was abysmal. They charged $200 for a sales call, only to show up late when the part arrived. The woman taking calls insulted my wife, saying she'd been misled about the installation schedule. It's clear they don't value their customers' time or trustworthiness. Save yourself the hassle and go with someone who actually cares about your business.

Unsatisfactory experience with this company.

When our AC stopped working, they told us a two-hour window on Friday between 10am and 2pm for the repair. However, by 2pm, nobody had shown up, and there were no updates from them. I called at 2:30 to inquire about the status, and was told I'd be next, but that it wouldn't take long. Despite calling a few more times, the same story kept being repeated. It wasn't until around 6pm that the technician finally arrived while we were having dinner with guests - inconveniently so.

The technician's initial assessment took only 15 minutes, but they determined that the problem was a ruined circuit board that needed to be replaced for $350 plus their hourly rate. Given the circumstances, it seems suspicious that they'd recommend replacing the circuit board when it wasn't necessary. The technician couldn't explain why the circuit board had failed in the first place, and I should have pressed them harder on this point since they're supposed to be experts.

The replacement circuit board wasn't available, so the technician came back a week later to replace it. What was initially expected to take 15 minutes ended up taking an hour and a half due to a mistaken assumption about the thermostat wiring - which was correct all along. As of now, I've spent $700 on repairs.

Unfortunately, the AC stopped working again less than 24 hours later. Another technician came to fix it, and they discovered that the problem was actually a short in the 24-volt wire running to the condenser. They applied a temporary fix, which means I've effectively paid for some wire nuts and electrical tape at this point. To make matters worse, they said they'd send someone out to run a new wire as a long-term fix.

I had an appointment scheduled but had to reschedule it after being asked to wait a week due to emergency AC repairs. Although I was willing to accommodate this request since we still had working AC, I felt taken advantage of when I called back to set up a replacement appointment and asked them to confirm that this would be free since they'd previously failed to diagnose and perform the work correctly.

The representative told me that no, they'd have to charge for this service, at least $150. At this point, I'm done with them - not worth the hassle or time. It's unclear whether their incompetence is due to a lack of expertise in diagnosis or if there's malicious intent involved. Whatever the reason, I've wasted money on an unnecessary circuit board replacement and will need to hire someone else to fix the short-term fix.

It's challenging to find reliable, honest contractors - keep looking elsewhere! Sorry to say that Reeder isn't worth the time or money.