All reviews for Diversey Plumbing and Sewer

Jerry was very professional and prompt.

They came out within 30 mininutes of the xall. Our toilet was plugged

Jerry is an amazing plumber. Very happy with the service and price was very reasonable.

Diversey Plumbing was very professional. They fixed the leak from the second floor Very efficient and EFFECTIVE plus he didn't rake me over the coals!🤝We are very happy. Thank you Diversey Plumbing!

It was our pleasure to work with Diversey. The team (both the office and service staff) did a great job from start to finish - diagnosing and responding to our problem, keeping us informed and completing the work. We really appreciate their effort.

I had an old water heater that died and Diversey Plumbing was assigned through my home warranty. I did get charged extra for an extra difficult job which I believe was fair. Quote was given prior to installation and there were no surprises. The installers were very professional and friendly. I would go to them again with future requests.

They did a great job on my parent’s garbage disposal. My mom & dad (Mr. & Mrs. Gupta) are very satisfied. They arrived on time both days and fixed everything very quickly and without issues.

This company was sent to me by my home warranty service. They arrived on time and explained to me what their next steps would be. I had a very old water heater that just wasn't getting my water warm let alone hot. They ordered me a new one and replaced it within a week. I'd definitely use them again.

Do not use this company!

This company does not even deserve 1 star. Worst plumbing company. Do yourself a favor and look for other companies out there.

Terrible. Had a leaky kitchen sink. Came out and said they needed a part and they would have to come back. 2 days went by, nobody communicated with me, rude, terrible service, not timely, no sense of urgency, 2 days later, my sink is still leaking and I have to start over and hire someone else. Save yourself the hassle, don't do it.

I haven't seen a worst service of this kind ever. The entire staff is super-rude, especially the owner, they don't pick up the call and if they choose to call back, they take their own sweet time , sometimes 3-4 days.
Then, the owner itself is not on the same page with their own plumber. In the end, they didn't do anything to fix the issue and eventually had to hire another plumbing service after wasting whole month with them.
Avoid them as much as you can.

Sadly I cannot give zero stars. Anywho, our dishwasher was clogged and the pump sounded to be overworking. This led to a bad smell in the dishwasher after use and standing water, not to mention it wasn't drying the dishes either. All of this was explained on the phone to DP&S as well as telling them no additional water damage or issues near the dishwasher or sink existed.

They disregard all initial information given to them and send out a guy who does absolutely nothing besides corroborate what we had already told them. All he does is give us the name of someone that can fix it.

We are then charged $75 a couple days later via a mailed invoice. I call in and talk to Bonnie. I explained my situation and that I think it's unreasonable for me to have to pay. I do this in a calm, professional manner as a way to hopefully get to a resolution that works for both sides. Bonnie responds with "Oh, so you don't want to pay?!?!" and then promptly hangs up.

Unbelievably terrible service and just mean-spirited, unprofessional people. DO NOT USE THEM UNDER ANY CIRCUMSTANCE. Bonnie, I hope your day ends better than it started. Cheers.

UPDATE: owner's response back is all you need to know. Good day to you.

The company in question was dispatched to address an issue through my home warranty service. Unfortunately, they failed to honor the scheduled appointment. Despite numerous attempts to reach them throughout the day for updates, they remained unresponsive. Curiously, they only answered the phone 15 minutes after the designated appointment window had lapsed, attributing their delay to an alleged attempt to contact me at 7:33 AM, claiming that my phone remained unanswered. However, it is notable that no missed calls or voicemails were evident on my device. Additionally, the conduct of the assigned plumber was unacceptably rude. In light of these circumstances, I cannot in good faith recommend this company.

Company was assigned via my home warranty service. They came and assessed my water heater, and didn't give me any insight to the issue and just left and never got back to me! I eventually got hold of them 3 days later after leaving messages, texts and calls. when the owner spoke to me, they were so rude and believed they didn't owe me an update until they had spoken to the insurance company, not even just a basic diagnostic on what the issue was. i cancelled the work order and went to a more professional company!

They said the job would take one day of plumbing and one day of drywall repair. The first day they left after two hours. They did not come back until five days later. During that five days, there were plastic sheets hanging over everything and drywall torn out of the wall. They spent another two hours the day they finally came back day and "finished" the project. At the outset of the project, they strongly urged us to use 3/4 inch pipe, so we took their recommendation, even though (for reasons I won't go into here) this decision doubled the amount of work. They used mostly 3/4 inch pipe, but also used about a foot of 1/2 inch pipe and a sillcock with 1/2 inch water flow, thus twice negating whatever the supposed benefits were of using 3/4 inch pipe. They used the woodwork as their workbench so it had to be repainted. They left their garbage in the house and in the garage and their drywall guy did not dispose of it either, so I will be wrestling that into a dumpster tonight. I hired another plumber to inspect everything to make sure the house was not at risk. He redid several aspects of the project including a pipe that protruded beyond the studs that would have made drywall installation impossible and, if the drywall guy had somehow managed to do it anyway, would have likely caused the drywall to warp. They put some silicon in the hole around the exterior spigot but not nearly enough so it has open gaps. There is silicon stuck on the front door handle. For this, Diversey Plumbing's hourly fee, after subtracting out the cost of piping and the sillcock, was more than three times as much as the hourly fee of the second plumber.