All reviews for Glenbrook Heating & Air Conditioning

We've been relying on this family-run business for years, and we're consistently satisfied with their performance. What sets them apart is the personal touch - you can tell they genuinely value their customers through their service. Since it's a small operation, the same technicians are year-over-year, making it easy to build rapport with them. We've had our share of issues during extreme weather conditions: when we lost power during an unusually cold snap and again when we broke down in sweltering heat. In both cases, they responded swiftly and efficiently, getting us back up and running quickly. Their commitment to customer satisfaction is impressive, making them a solid choice for all your HVAC needs.

We've used Glenbrook Heating & Air for a while, and we're pleased with the service. The most recent visit was impressive - the technician went out of his way to take extra care. Their work is appreciated.

A great experience with this service provider. They're reliable, friendly, and reasonably priced. What impressed me most was their expertise - they actually knew what they were doing. I had an issue with my AC turning on when the furnace fan was running. A different company said they'd need to run new wires through the wall, with a hefty quote of $973. They tried to rush me into the job. In contrast, Glenbrook's Dominic tackled the problem and found a straightforward solution for just $87. This level of competence and customer care is rare - I'll never choose another company again.

The technician's visit today exceeded my expectations in every way. He presented himself professionally and was completely open about what he found with our AC unit. Initially, I thought he'd only be addressing one issue, but it turned out to be something else entirely. Instead of charging us for two separate fixes, which would've been a significant hike from the original quote, they only asked for a minimal adjustment. This level of transparency and consideration is impressive. Given this experience, we're firmly committed to using their services throughout our time in this house.

Greg visited me for a routine maintenance check-up. He was pleasant, worked quickly, arrived precisely on schedule, and offered insights into my specific appliance's lifespan. It's great to deal with Glenbrook Heating and Air Conditioning – they're trustworthy individuals I can rely on.

I've worked with Glenbrook at three homes over the years. They show up on schedule, are approachable and knowledgeable about their work. They won't push unnecessary repairs. If your old equipment still runs, they'll keep it going until it's definitely due for replacement. However, if a major issue arises, like a potential carbon monoxide leak, they'll let you know. Their transparency is refreshing - no sugarcoating the truth.

I had a positive experience with Glenbrook Heating & Air Conditioning when my heater went out. Their technician arrived promptly to fix the problem. All interactions were pleasant, with staff being friendly, courteous, and skilled. The work was done efficiently and effectively. Highly recommended without hesitation.

Friendly service with a professional explanation of repair options - job well done.

Glenbrook Heating & Air stands out from the crowd. Their AC failure at work put us in an uncomfortable situation, especially during warmer temperatures. Georgia was exceptional - friendly, approachable, and efficient with scheduling. She arranged for Greg to visit promptly, which we appreciated. From our communication with Glenbrook, we knew Greg would be thorough. He arrived right on time and methodically diagnosed the problem with our 1979 system. Despite its age, he explained every step and made repairs that should alleviate our heat intolerance now. Greg and Georgia are outstanding representatives of a company that truly cares about their customers. We'll always recommend Glenbrook. It's worth noting that not everyone shares our enthusiasm for central air, but the two employees who don't seem to get it were working on a system that works well.

Dominick provided excellent, prompt service - I appreciate his professionalism and hope to have him for future calls.

I've been using Glenbrook for my furnace and A/C since I moved in 2021, and it's consistently delivered. Dominick was particularly impressive - he was friendly, knowledgeable, and addressed all our concerns. Their previous installations have also been top-notch. Overall, a great experience with excellent service from a reliable company.

We needed a new HVAC system as our old one was worn out and excessively loud. We'd heard about newer, quieter units and decided to give Glenbrook Heating and Cooling a call. Brandon promptly addressed our concerns, conducted a thorough on-site assessment and presented us with some options. The super quiet 2-stage Bosch unit caught our eye and we chose it. Installation, including cleanup, was completed in one day. The installers were extremely professional and the unit is incredibly quiet - no complaints here. We're thoroughly impressed with Glenbrook's service and installation.

We've been with Glenbrook Home & Care since moving from Wilmette, and we keep coming back for reliable service. The staff is always top-notch, whether it's maintenance or addressing issues as they arise. We appreciate the consistency and excellence of Georgia and Dominic - they're pros who truly care. We highly recommend them without hesitation.

We had a fantastic encounter with Glenbrook Heating & Air Condition today. Their technician, Dominic, turned out to be extremely helpful and professional. He was very courteous, explained everything clearly, and put my mind at ease - highly recommended!

We had a furnace go out last night, but the guys at this company were super responsive - I got a message saying someone would check it out by 8 am, which they did. The technician was on time and figured out what was wrong right away. He left to grab a part and came back to swap it in quickly. We thought the price was pretty fair too. Since we just moved in, this was our first experience with them, but I'm glad we'll be using them again - their service is top-notch and the tech was really friendly.

They moved a heavy radiator out of the way quickly so the floor below it could be fixed. After that, they got a new crew in right away to put everything back together and refill the boiler system. The whole job was done extremely well. Unlike two other HVAC companies who completely ignored my calls.

Great experience! Got a same-day appointment and the person who came out was super nice and professional.

We brought in another expert to double-check repairs we'd been assured were necessary. Fortunately, the 10-year-old furnace was good as new - no fixes needed. We appreciate your straightforward assessment and saving us from unnecessary work.

The service team showed up on schedule and provided a clear explanation of the work done. They also offered helpful tips on how to monitor the system for potential problems down the line.

Our AC unit failed on the sweltering hottest day of the year, leaving us without relief. We called at 8 pm to arrange for a morning appointment the next day, which we received promptly in text form just five minutes later. The technician arrived right on schedule and efficiently restored our air conditioning within a short timeframe. He was professional and communicated his work clearly as he completed the job. Despite the initial breakdown, I've continued to be satisfied with Glenbrook Heating and Cooling's service.

Very satisfied with their service. Quick response, thorough inspection, and clear explanations made for a hassle-free experience.