All reviews for Merts Heating & Air Conditioning

The technician was excellent, displaying outstanding professionalism and expertise that resulted in a highly satisfactory outcome.

Mertz exceeded our expectations - professional service arrived right on schedule. Two courteous technicians got the job done efficiently within four hours. We'd recently returned from vacation to find our old AC non-functional and inoperable, but Mertz's team quickly turned that around.

George went above and beyond with exceptional service. He handled a tricky situation with ease, leaving me extremely grateful.

The job has been done well so far, with friendly and efficient workers who delivered a fair price.

Our technician arrived promptly and got the job done quickly and professionally. The whole experience was hassle-free and we're extremely satisfied with the service.

Frederick exceeded expectations, being courteous, knowledgeable, and expert. As a long-time customer (since 2018) of Merts' services, I'm pleased with the quality of my Four Seasons installation and upkeep.

They showed up on the weekend and got the job done quickly - great service overall.

I hired a heating/cooling expert to assess my AC and furnace, and the technician was both extremely knowledgeable and courteous. His professionalism made a great impression, so I'll stick with this company for future needs.

The technician arrived right on schedule, which was a relief. Mike was courteous and explained his inspection process, giving us confidence in the work done. His professionalism left a good impression. Overall, we're satisfied with the service provided, thanks to Mike's attention to detail.

The installers were great, especially considering we had dogs in the house - they went out of their way to make sure everyone stayed safe. The job was done promptly and they left nothing behind. Overall, it was a fantastic experience that's made me glad to have my house working properly again.

I wanted to follow up with the company after my initial review, which led to them contacting me and issuing a refund for what they felt was overcharged. Despite this, I still believe the service I received was great.

David, the technician who came to my mom's house, did an excellent job performing a drain blow out with compressed air on her air conditioner. I appreciated his professionalism and advice on maintaining drainage, which is always helpful. However, when I checked online, I saw that the typical cost for this service is around $250.

The original price I was quoted was $554, which seemed high, especially since it was a Sunday. I had mentioned my concerns to David about the price, and he consulted with his manager, but unfortunately, the price remained unchanged after applying the coupon I had received.

I've been maintaining my mom's system through Merts/Four Seasons for 10 years, twice a year, without any issues. It's reassuring to see that the service is consistent across different companies. Despite the initial overcharge, I appreciate David's work and the company's willingness to make things right.

They arrived on schedule, handled the tasks with care and professionalism. The technician's expertise is top-notch, I wholeheartedly endorse their services.

The service was quick and efficient. The technician provided a thorough explanation of the work, including tips for maintaining the filter's performance. This attention to detail and helpful advice made for excellent customer service experience.

Today I had my AC serviced and it exceeded my expectations. The technician was thorough in explaining his process, covering all the options before starting work. He clearly communicated what he was doing and why, making me feel informed throughout the service. I'm happy to continue working with Merts; I'd like to request my same technician again – they made a great impression!

This technician is top-notch - they excel at their job and it's clear why the company keeps them on staff. Jesus is extremely professional, keeping customers informed every step of the way with detailed updates, photos, and recommendations for future maintenance. He took the time to explain everything clearly, even to a busy manager like myself who doesn't have time to waste. What impressed me most was how much he went above and beyond while on-site, and continued to keep the information flowing even after he left. His commitment to transparency is exceptional - I highly recommend this technician to anyone in need of reliable service.

Excellent service from this tech, friendly and professional, arrived on time with expert knowledge.

The technician arrived promptly and was extremely courteous. He worked at a rapid pace while still taking the time to explain his findings and suggestions. The communication was open and involved, ensuring I felt informed and included in the decision-making process. Overall, I'm very satisfied with the experience.

The technician arrived promptly, demonstrated a high level of professionalism and courtesy, and ensured our satisfaction.

They showed up quickly after my initial call, providing efficient and pleasant service. I've been loyal to them for a long time, consistently satisfied with their work.

They're a great team, showing up quickly when we need help. Always provide extra info to make our heating/cooling situation better, especially during emergencies - can't fault them for that.

Anthony, the air duct cleaning technician, exceeded our expectations. He's courteous, informed, and conducts himself with integrity.