All reviews for East Side Services Co

Always good work. Time after time

Great service and installation. Highly recommend.

Friendly an fast service had fridge running same day

Mark has repaired my son Tyler's washer and dryer excellently for years. Recently following the floods, Mark was able to replace son's dryer with a great one at a very nice inexpensive cost. When something needs to be repaired, I quickly text or call Mark and he always responds, shows up, delivers as promised, and has the best prices around. Saved my son a fortune on a new dryer. Thank you Mark, from Tyler and me!!!! :- )

Hello everyone im adding a review not to happy with Mark never came out to fix our air conditioner passed off

This small repair place will not follow up on the water leak their repairman left me with that flooded the area behind Frigidaire and into the utility room behind it.
Damage to my kitchen cabinets and a three day mess to clean up and dry out.
I also had to replace the fitting on the installed valve that he should have done so it would not leak.
They will not respond to e mails or phone calls.
I am very disappointed and feel scammed, and that is a shame because the owner was a reputable and trustworthy businessman.
If he would have simply worked with me and paid for my repairs and inconvenience instead of ignoring the situation he caused, hoping I would go away.
As they say," what goes around comes around ".

Rude and disrespectful.

Never ever again

RUN! RUN! RUN! DO NOT USE THIS COMPANY! 🙅‍♀️🙅‍♀️🙅‍♀️

I called this place several times looking for a part. They kept me hanging on for days and would not call me back.

Don't expect a call back.

Horrible customer service, took my money still never fixed my refrigerator, and stopped answering my calls!!!

Do not use this business. No communication, terrible trouble shooting, no call back. Please do yourself a favor, and use anyone else.

Word to the wise...DO NOT USE THIS BUSINESS FOR YOUR APPLIANCE REPAIR...TRUST ME. UNLESS YOU WANT THE WORST CUSTOMER SERVICE YOU HAVE EVER EXPERIENCED. I HAVE FILED A COMPLAINT WITH THE BBB. THEY ARE THAT BAD. CALL MEYER REPAIR FROM FAIRVIEW OR ANOTHER COMPANY. BUT DO NOT CALL EAST SIDE!!!!

He come and took the back off my refrigerator and said he was not going to fix a new refrigerator and said he would send the email to Frigidaire that day and it's been 72 hours and he still hasn't sent it

He fixed our dryer in December and never gave us a receipt. Now it’s not working again. He said he would come yesterday didn’t come and ignores calls

Terrible service. First the guy showed up late to work on my dishwasher. Part of the washer was clogged with debris and causing a fill error. He took it apart and unclogged it by repeatedly smacking it on my kitchen counter. In the process he splattered gunk all over my clean dishes that were drying in the sink. He puts the dishwasher back together and it works so he leaves. Well, when the dishwasher tried to drain there was a leakage error. I called their office and was told he would come back after his next call. He never showed up. The receptionist called me the next day and said that the sensors in the dishwasher are just detecting water that was spilled when he took the dishwasher apart and it just needs to be left open to dry for a few hours. I opened the dishwasher and left town for the weekend. On Monday morning it still doesn't work, so I call their office and am told someone will come out that afternoon. No one comes, and because I was out of town I didn't get a chance to call the bank and cancel the check I wrote them. I spent over $100 for them to cause a new problem with my dishwasher.

Rating would be ZERO if possible.

They have the absolute worst customer service I have ever experienced and are completely incompetent repair technicians.

After numerous calls and promises, the fellow came out and recommended a thermistor be replaced. He did not have one on hand but we later got one from him and I installed it myself. No change in functionality. After several more calls and broken promises to return, he showed up and replace a run/start capacitory with one that, in his words, "is better than the original". The unit ran for a few hours after service but did not cool. He suggested that we cycle the power.

Upon cycling the circuit breaker, the control board blew up. He said that he would order one. A couple of days later we called to find out that the part was on "natonal back order". I did not beleive him. I went to another local shop, Klein's Brand Source in Fairview Heights, IL, who ordered a new one which we received in two days. I installed the new control board at the advise of East Side which immediately blew out.

We were delayed in getting back to the freezer while my father battled lung cancer and eventually died on Nov. 5th.

In mid November, I had Klein's order another control board and we removed the freezer and transported it to them. They determined that the installed capacitor was responsible for blowing out the two control boards and the compressor was blown as well. Klein's was able to order the necessary compressor replacement along with the new control board I had them order and get the freezer fully functional in about a week.

All together, we spent more than $1000 on the repair. $672.92 was the cost in addition to what we paid East Side. I have asked them to reimburse me that amount but that have failed to respond in any way.

I will be filing a small claims court action as well as a complaint to the BBB.

Actually ZERO stars for my rating. I wish someone would've told me to NOT USE THIS COMPANY! I was promised a cheap and inexpensive repair and was charged $425 for temperature fluctuations and ice cubes sticking together. I could have bought a new freezer for that price. I have not had a single phone call returned from the owner who was also the tech on the job! I have called three times and was told the owner has not been in the building at the same time as the girl answering the phone....for two weeks now. I have NO idea how this company is still in business and have filed a complaint with the BBB. The receipt has the service call amount scratched out and changed for an increased amount. And the list goes on.....CONSUMER BEWARE!! What a rip off, scam, unethical business practice!

I have paid this company to service a Whirlpool refrigerator, he has come out twice and has not rectified my concern. I have attempted to contact him 3 more times without success. The least that could happen is a return call to explain. Shame on me for not investigating reviews on this company, hopefully no one else will have to experience this. NOT A FAN

Some how I didn’t see these reviews before I went 🤦🏿‍♀️. So in short I paid him fifty dollars to service my $500 portable air conditioner and he kept it for a month. I called him and he would answer and tell me he would call me back but never would. Finally I asked for it back and then he left it outside(yes it was rained and snowed on 😑 )and stole the air filter off it! But he was nice enough to offer me the option to buy another one from him.... yeh the freak NOT! ✋

My dryer went out I called him and described the problem he said he knew what it was, it's the belt. I'll charge $200. Came out looked at it and said it's the wires in your dryer I can't fix that. Didn't bother saying it could possibly be the wires while I was on the phone with him. I asked how much do I owe you and he had the nerve to say $95.00. So $95 for you to come out and tell me you can't fix it after you were so sure it was the belt. Save yourself some time and don't bother calling this company.