All reviews for Kitchen & Bath Authority

This is a very good place

Great Installers. Nice work

Very friendly service and quality products. You can tell the people working here are professional and have passion in what they do.

Super friendly staff, very professional, met my expectations in 100%! Labor just outstanding! I highly recommend KBA!

We ordered a toilet and were very pleased with the price, quality, and speed of delivery. Highly recommended! Thank you!

Very professional from start to finish! No hidden charges; finished on time and within budget. Love the design help we received. We will work with them again!

Wow! The friendliness and professionalism I experienced while ordering a piece of custom cut Corian was refreshing! Will definitely be using Kitchen and Bath Authority in the future. Thank you Verlissa!

I had K & B Authority do my entire first floor. Kitchen, bathroom, new mud/laundry room, new fireplace, & new doors in the entire house. They did a GREAT job!! I would highly recommend them & would definatly have them do future work!! A+++

Verlissa and her team at Kitchen and Bath Authority in Wheaton, IL did an excellent job remodeling my master and guest bathrooms. This was a turn key project to replace the shower and vanity counter tops. The shower includes a custom made glass door. They also installed new vanity lighting, painted the walls. And replaced the flooring. From design to implementation to final touch uos, they did an outstanding job! I highly recommend Verlissa and her team!

Great service, accommodating and goes above and beyond. I have no complaints with all of my cabinetry and the designing. If you want good service from an honest company, this is it!

Verlissa helped make our vision come to fruition in finishing an area in our basement into a little kitchenette (wet bar/popcorn bar). We are so happy! We helped tell her the things we wanted (fridge/freezer, microwave) as well as other little goals and she was able to transfer all of that into the design. She even presented several beneficial suggestions, which I loved in regards to the under cabinet lighting, placement of appliances, and the types of one-touch motorized and slow closing cabinets. She was able to fully maximize the space we have and everything looks great! Thanks so much Verlissa!!

Verlissa was wonderful to work with! Not only was she was very helpful in picking out a bathroom vanity, she went out of her way, on off hours, to change how the vanity was delivered. This enabled us to get it a few days early to meet a deadline. I highly recommend working with her!

We are gutting and remodeling a kitchen. I wanted to discuss possible design options. They insisted I pick out cabinets, doors, and countertops as soon as I walked in, without having any idea about the space. They had no pricing info available. The designers didn’t know how much their countertops cost per linear foot, or even what finishes, cabinet lines, or door types were comparatively more or less expensive. Couldn’t answer basic questions about quality or differences between products. We went with another company.

If you already know exactly what you want, this might be a good option. Staffed by friendly people who seemed stressed.

Nobody answers. Give you bad tracking numbers. They might just be 2 guys in their moms basement

I placed an order in October and it still has not shipped and there has been no communication. When I placed the order it was an expected delivery time of two weeks.

Received damaged goods. And can't get a reply back from KBA. DON'T WASTE YOUR TIME WITH THESE JOKERS !!!

watch out for hidden charges!!!!

Online stated no shipping. Once almost all the way through ordering the Item there was $15.00 "handling charge"! Deceptive advertisement so I a paid little more ($2) at a reputable online store that had full disclosure of price and fees.

I would highly consider using a different vendor. K&BA's return process is exteremely antiquated/delayed and customer service call center isn't much better.

I called this company with the goal of obtaining a third and final bid for an early fall remodel. I knew they had been in business a long time.

The job would have included custom cabinetry and counter tops for my kitchen and bath (using the same foot print) and flooring for 2/3 of my main floor.

The woman who answered the phone, to me, sounded very short and clipped, as I began to describe my needs (I never got to finish). I figured I could provide the scope of work (SOW)on site.

Upon trying to schedule someone to bid, to my dismay, I discovered she would be the one coming out I explained that I worked Monday-Friday 8-5 pm (like many). Long story short, she asked if I could get off work early, provide her a drawing (???) and wait 10 days for her to come out. I was also informed she wouldn't be out on a Friday because she didn't work on Fridays

There is no pretense of needing/wanting work here...I thanked her for her time, but told her I was looking for a company who would be happy to accomodate me, not the other way around.

I will be going with one of the other 2 companies..2 days to get their bids (and THEIR drawings).

Terrible service and doesn’t take responsibility for their errors. Stay away and use a legit merchant.
They shipped the wrong product and I received a bill for the return shipping. Also the contractor I hired for installation informed me what was received was not what they were hired to install. As they should have they charged me for showing up but KB Authority told me that was my problem.

I ordered an 84” vanity from KBA that arrived damaged. The policy stated that if the box that the product came in wasn’t damaged to accept the delivery. This order consisted of three boxes - two 48” vanity bases and an 84” vanity top. We followed the policy as the boxes were not damaged and accepted the three pieces. When we opened the vanity top box the vanity top was completely cracked. The VP of Sales for the company promised in writing to refund me the full amount of $2179. He requested that I take a video of the vanity basesto be sure they weren’t damaged. He replied that the vanity bases looked good.Then he requested we box the vanity pieces and place it in on shipping pallet so it could be picked up. We did that as well as an additional cost to us. Then he ghosted me. After repeated emails he finally replied that he could no longer honor his commitment to provide us with a refund. This is a scam organization, unprofessional and completely unresponsive. Do NOT do business with this company. I have every correspondence between myself and the VP of Sales which I will use as we form a case against KBA.