All reviews for L. D. Smith Plumbing - Hamilton County

Very knowledgeable and efficient! Courteous and professional!

Professional, courteous service.

Professional, reliable and affordable!

Thanks again to Lance and LD Smith for taking care of our office! Highly recommend!

Kurt was prompt, knowledgeable, friendly, and efficient on our outside sprinkler system. Second time for LD Smith at our place and they have a very good record and reputation. Also recommended by our other plumber that prefers to stick to inside jobs.

I dealt with 3 different LD Smith employees and they were all excellent. They did a great job.

Great service and staff!! They were prompt, tidy and efficient! Highly recommend LD Smith Plumbing for all things plumbing and more !

We use LD Smith plumbing for a weekend emergencies and they do a great job helping us and our clients out! Great company

This company is absolutely outstanding! They demonstrated exceptional attention to every detail of the work, provided a clear and fair estimate and maintained cleanliness throughout the entire process. Most importantly, job done and done right. Highly recommend!!

LD Smith did a new sump pump line for us after the last one developed a blockage. Their strategy to run the new line was excellent and they executed the installation extremely well. All of the guys were very friendly, helpful, courteous and knowledgeable. This is our new “go to” plumbing contractor!

Mason did an excellent job replacing our water heater and a new water softener. Installation. He is experienced and professional and a very nice person.

Naturally, items break on weekends. Our water heater started leaking Friday night. My husband put a bucket underneath and said wait until Monday to call. I went ahead and called Saturday morning. An LD Smith plumber answered, said he was in the area and could stop by in an hour. He arrived in an hour, reviewed the situation and assured us since it was a slow leak we could wait until Monday. He ordered the size we needed. I called first thing Monday morning. I was told the plumber had our new water heater and would be out midday to install. Since the water heater was still under warranty we only had to pay for the installation. No additional charge for the Saturday visit. Quick and easy and polite service. Highly recommend LD Smith.

The gentlemen that showed up were pleasant and both seemed knowledgeable about the solution to our problem.

Replacing the old valve was more difficult than we thought. It was expensive, over $400

Do not use these unprofessional plumbers, unless you want to be overcharged for a job halfway done, and have to spend a lot of time cleaning up afterwards.
We just had LD Smith plumbing out to do a tankless hot water heater flush and I couldn't be more unhappy and unsatisfied. First of all, it was very expensive for what we needed, but i figured since they were already here, i would have them go ahead and do the work. $299 for a hot water heater flush is about 2-3X what I've paid in the past, and this included the "discount" for signing up for their annual maintenance plan (unfortunately i won't get to take advantage of the benefits of the plan, because these guys will never be allowed in my house again).

In my experience doing a flush usually takes 1-2 hours, including all of the hook ups, flushing, disconnecting, etc. Austin, the technician. and his partner were at my house for an hour total, including giving me an estimate for the flush and another repair. The entire flush that they did took less than 25 minutes, and they left a huge mess for us to clean up after they left. Everything near the water heater was soaked with water and there were pools of water on the floor. They also splashed water on other parts of the floor in the mechanical room, dripped water on the carpet outside the mechanical room, left a trail of drips on the hardwood floor on their way out of the house. This was all on top of the boot prints that are all over the floor. It would appear that they left their shoe covers on when they walked outside to get supplies
When i called the office to complain about all of this, the plumbing manager was on the phone with another customer, and he was supposed to call me back. I waited 20 minutes and then called back again. This time I got to speak to Shawn the plumbing manager. I informed him of my complaints, and he said he would look into it and call me back. He also informed me that a flush could take between 30 minutes and an hour depending on how long it had been since the last flush (it had been 2 years and the tech was aware of that). When he called me back, all he would offer was to send another technician back out to make sure the job was done correctly. I informed him that I wanted at least a partial refund and that I didn't want anyone else from LD Smith Plumbing in my house. He said he could not do any sort of refund, and that all he could offer was someone else to come out. Unfortunately that is where we left it. My wife and I have spent significantly more time cleaning up the mess they left than the total time LD Smith was here doing the job.