All reviews for Unique Repair Services

Just had Shane O here to repair our Samsung icemaker unit. Absolutely great experience. Shane was very knowledgeable, polite, detail oriented and helpful! It's people like this who make all the difference. I will only use this company for all my Samsung appliances from here on out.

Christopher just repaired our ice maker. He provided professional service from start to finish. Unique repair sent alerts and confirmations of the appointment in a timely manner. We would recommend Unique Repair.

Landon was at my house multiple times trying to fix my Samsung refrigerator. He was very professional and courteous. Although I would highly recommend against buying any Samsung product, Unique is easy to deal with on service.

We purchased a Frigidaire dishwasher on Feb 16, 2022. It started not draining at the end of a wash cycle several months later. I contacted Frigidaire who sent Logan from Unique Repair Services. After 5 calls to Frigidaire and 5 onsite visits, it is still not operating correctly. Logan (repair tech from Unique) is intelligent and articulate and has repeatedly argued our case with Frigidaire while onsite for additional parts and then a full replacement but to no avail. These problems are not his fault. I strongly recommend Logan and Unique Repair Services - however I will never, ever purchase another Frigidaire appliance.

When we first read the reviews for unique services, to be honest, we brace ourselves for a nightmare services. Because when we first called Samsung our product manufacturers and told them about our issue. A few hours later we received an appointment from unique services. But few days later our appointment was canceled. So, I picked up the phone and called unique services to inquire about our appointment. I spoke to Liz and some other lady that her name started with J... Both caller were very knowledgeable after the process and even promised to called me back after our call if anything changed. And to my surprise, they did call me back with new information. But to our surprise their services was extremely excellent. And here is why.
First contact:
1. When us as a customer call the manufacturer with issue(s) about our product and describe our product issue(s) to the Samsung rep. Samsung rep input our product issue into the system. Once that information is inputted into the system, a system generated appointment is made and a text message is sent to your phone notifying you of the appointment.

2. Second contact (Unique Repair services).
Once the system generated appointment is made my Samsung unique repair is notified of that appointment. In return, unique repair service cancel your appointment because they have order our part based on the notification and description of the issue (s). This is where some wonder as to how unique repair services will order a part without showing up to the residents. Again, our parts are order based on our description to Samsung.

Unique Repair services, doesn't stored part(s) at their facility. Unique Repair services order our part and wait until the part arrive at their facility then another then a notification is sent to your phone notifying you of the part arrival.
Once we receive the notification of the part arrival, an appointment is made my unique repair service and a text message is sent to your phone asking for confirmation of the appointment time.

Unique Repair services are directed by Samsung to order from a pacific manufacturer. So, that cause delay in the process as well. Unique Repair services has little control during this whole process. Samsung control 95% of the process from start and at the end unique repair service take control once our part are at their facility.

The tech Andrew and his colleagues came by our residents and fix our issue with in the time schedule.

Shane O did an amazing job! It was well worth the wait.

Samsung Service provided a referral to Unique Repair Services to fix my refrigerator which was no longer cooling. I can't say enough positive things about my experience from the helpful woman I spoke with on the phone to the great service from Jacob who arrived on time, explained everything he needed to do to complete the repair, to putting up with my pug who wanted nothing more than to assist with the repair! Communication was great, scheduling (especially during these difficult Covid days) was easy and my fridge is running great. I appreciate the help and will definitely recommend in the future.

06/25/2020 Unique Repair Services is the best appliance repair experience I have ever had. WOW! What a difference! Thanks Jake Dixon!!!

This is the second call on our Samsung French Door refrigerator, Jake Dixon, our service man is absolutely the best I have ever met. He is friendly, knowledgeable, and the best service person I have ever dealt with.

I recommend Unique Repair Services for all your appliance needs. I will use them for any future needs and I was so impressed with Jake I felt compelled to write this review.

To the Mangers and Owners of Unique Repairs Services I hope you will pass my kinds words of appreciation on to Jake Dixon. Jake represents your company in a professional and high quality manner.

I will refer my neighbors and friends to your company for their appliance repairs. I assure you I will be a customer for any future needs.
Thank you Jake and thank you Unique Repair Services. It is so refreshing to deal with such a professional and well managed company.

Jim

To have professional, reliable and smart service makes us so grateful after dealing with the frustration of appliance issues. Logan Johnson helped us a few times in the last couple months for our fridg, washer, and dryer. His work is consistently thorough and he takes time for detailed explanations with added tips on usage, etc. He respects the space and cleans up after every service. Thank you, Logan! It’s too bad we can’t hire you for other services. What an asset and leader you must be for your team! Wishing you all the best!

I had issues with my refrigerator, I was able to get a repair appointment within the same week. My technician Shane came in was very professional and respectful of the home. He diagnosed my issue and was very honest. The repair was very reasonable once I agreed he had it fixed in less then 30 minutes.

Had a good experience with them. They were subcontracted by samsung to repair my icemaker. Arrived within their scheduled window. Had everything they needed, quickly and capably took out the old ice maker, installed the new one, replaced the control board, and was good to go. Left no mess, clean, and professional. Was a warranty repair that costed me nothing. Don't have anything I could complain about, will try them next time I need an appliance repair. Corey did a very nice job.

Unique Repair Services did a great job start to finish. We filed a service request with Samsung for our washer and they connected us with Unique Repair Services. They called us the next day to schedule our appointment. They text the night before a time frame of when they’d be out and even called and text when the technician Landon was on his way. When he arrived he was wearing a business labeled shirt and was very punctual and knowledgeable. He took care of our washers issues and got everything working great! Even took the time to explain how to prevent the issue from happening again in the future. We will definitely use them again and I highly recommend. Landon was great!

Quick next day fridge/freezer warranty service. Arrived promptly and fixed my ice maker in 15 minutes. Fully explained the functionality and how to avoid potential problems that could crop up in the future. Thank you!

Shane O was an excellent service man today. He replaced springs in my washer that was much needed. He was professional and efficient.

Andrew Gellinger is awesome. He phoned ahead with his arrival window and arrived a head of time. He was courteous, personable, and professional. He quickly diagnosed the problem and installed the control board that Unique ordered before my appointment, so I wouldn't have wait any longer without our refrigerator. One stop and our refrigerator is back alive!
Thanks Andrew, you rock!!

I purchased a Frigidaire dishwasher from Grand Appliances. It started leaking and the warranty work was covered by Unique Repair Services. Our technician, Cory, was outstanding. He was professional, knowledgeable and enthusiastic about his work. I can't speak for the others, but Cory was fantastic. You all better keep hold of him!

Shane O. was super friendly, informative, and professional. He figured out the issue with my microwave quickly, contacted Samsung while he was here to update them, and told me everything I needed to know for the next steps! I highly recommend him!

Shane did a fantastic job. He was professional, kind and, most importantly, very knowledgeable. He successfully and quickly addressed the continual problems we had been experiencing with our dishwasher, even advocating for us with the manufacturer. We will definitely use Unique for any appliance repairs we need in the future. Thank you!

I appreciate this company costumer service from the first time they contacted me. They were very responsive to my needs, everyone from the person answering the phone to Shaneo who came out and worked on the washer. He wes very thorough and listened to the problem as I described it and help determine what was wrong. Thank you all for caring about your customers.

Logan was our repair tech and he was amazing. We was his last gig and he made it very warm and pleasant. He was very knowledgeable about our Samsung fridge and went over and beyond to get our fridge working properly.
I was nervous with reading the reviews but I am pleased with our service and will definitely reach out again for our Samsung Fridge needs.

The technician you came out and repaired. Our Samsung refrigerator was very nice and very good. The problem I have with the company is there phone support. When asking them a question they had no answer when being told it would call back. They did not call back on the day of service the first time they let me know that they didn't have the part. I called them the night before and they couldn't let me know that. So I wasted a day getting somebody at the house to to be available for when the technician was going to show up.