All reviews for R.T. Moore

Matt Valentine did a superb job on our tankless water heater. He was professional and courteous. He is an outstanding representative of RT Moore.

Great service! Caleb came at 8:30pm to fix an emergency situation which forced us to shut off all the water to the house. He was very professional and helpful - less than an hour everything was fixed. Thanks again Caleb

Being the property manager of an apartment community can lead to many problematic issues that need remedied immediately! Plumbing service tech, Luke Harmless, arrived to the job with a positive attitude and ready to find the solution. Maintaining friendly conversation, while continuing to work diligently, he tested many possible issues to ensure that nothing else occurred after he left. 5 star service and plan on requesting Luke's service from here on out!

The repairman, Luke, was professional, pleasant and a great representative of your company. He quickly figured out the problem, and was willing to go above and beyond by helping to locate the main cleanout for our house as well as pricing out some other equipment/service in which we were interested. I would certainly use your company again based on this interaction.

Chris has been great! I have him scheduled to come out in the spring and fall to tune my systems up in preparation for each season. We catch potential issues before they become larger problem, saving me money and time! No cold winter nights or hot summer days at my house! Thanks R.T. Moore, for keeping my HVAC system running!

My air-conditioning stop working, and of course you always think the worst, and it was very hot outside. But the service tech arrived in no time, which was fantastic, Josh was very professional and down to earth. "Great" service, I would definitely call them again.

Outstanding customer service! Everything from booking the appointment to the completion of the service call was exceptional. I would highly recommend RT Moore to anyone seeking AC or Furnace work. A big well done to your tech Jim Hollarman as well!!

We had a tech named Chad come in and take a look at our water heater. He called before getting here, was on time, and was extremely professional and friendly.

When he saw our heater, he diagnosed it in minutes and got the part it needed from the truck immediately.

Our heater was repaired and the new part paid for in less than 15 minutes. Great experience.

Worked with Luke Harmless twice in one week. Unclogged our kitchen drain and then replaced a worn out water heater. Luke was great to work with, was very thorough and courteous. Would definitely recommend RT Moore to anyone!

Scott has come out to our house a couple times in the past few months for various issues. He has always been professional and quick to help us solve our plumbing issues.

We will 100% be calling RT Moore for any of our plumbing needs and hoping that Scott is the one that makes the call.

Thank you Scott for taking care of us!

Technician arrived right on time for a scheduled job. RT Moore has a great admin team that helped coordinate and schedule and update on changes in timing. Technician was awesome, friendly, helpful, and the cost was incredibly fair, even compared to smaller and far less qualified options. Cannot recommend more strongly for bigger jobs and projects where expertise and real-world knowledge are required.

“Build something that matters” perfectly reflects the quality of both character and workmanship that my family and I experienced with the tremendous crew of professionals we were fortunate enough to find at R.T. Moore. Sadly, just a few months after moving into our 20-year-old home, we found numerous leaks and discovered that every pipe and water line in the house was faulty and needed to be replaced.

The scale, complexity, and legacy issues that were discovered during the project would have scared off most crews (and in fact did, because a couple of large, established local plumbing companies refused to even bid on the project), but not our lead plumber, Matt, from R.T. Moore. From start to finish, Matt was honest and fair, was highly communicative and thoughtful, and helped to keep our spirits up despite the challenges of the project.

It was an incredibly daunting, gut wrenching, and invasive prospect to think about someone cutting into our walls and ceilings, but we were truly blessed to meet Matt and the rest of the team he brought from R.T. Moore. Matt led the entire project with enthusiasm, honesty, creativity, and a positive attitude. After working with a number of very good plumbers over the years, there is no one I would recommend more highly than Matt and the folks at R.T. Moore.

I've always received 5 star service! Lee has been my technician for over 10 years and I appreciate the expert care he has given my HVAC system and his professionalism.

Would definitely use them again. Had them fix a leaking pipe behind our upstairs shower, and the plumber improved the placement of the valves in the process so we can turn off the water more easily to the shower in the future when we replace washers etc. Also had them run natural gas to a gas fireplace we bought for our wood burning fireplace area (didn't know you needed a plumber for this) and they did a really nice job of running the gas pipes so it didn't clutter up the basement. Very courteous as well.

Tristen came out today and did a wonderful job fixing my water heater, he was very professional and efficient. Had lots of knowledge to help me as well!

Sam and Peter from RT Moore arrived at my home to take care of a water leak. They diagnosed the problem, informed me what it was and fixed it. They were professional, efficient and courteous. They were polite and patient with my many questions. I have no doubt who I will call again if I need any work done. And I'll let anyone know that too that needs a recommendation.

Kim, a senior technician arrived on time and got to work immediately! He was super professional and polite and identified the problem right away. RT Moore originally installed the plumbing when my house was built and did a fantastic job, this was my first issue in 5 years. I will definitely use them again and recommend them to others.

Our toilets were making lots of noise so we called RT Moore for assistance. The booking process was easy and the customer service people were helpful and efficient. Luke, our assigned plumber, called the day of our appointment to let us know he was on the way. When he arrived he introduced himself and asked me to describe the problem. He quickly inspected our toilets and diagnosed it as failing fill valves. He provided a cost estimate and indicated he could replace them. After replacing the valves he showed me how to adjust them and gave me some things to watch for over the next few weeks. The cost was reasonable, the problem was addressed and the job work had a warranty. Luke was pleasant, knowledgeable, very respectful of our property and took appropriate Covid precautions while on premise. I would use RT Moore and ask for Luke again for future needs.

Wow! What an EXCELLENT customer service experience I had this morning with Luke! He arrived right on time, was professional and efficient and did an excellent job to correct my issue in the laundry room! He explained what he had done and answered all of my questions including a question about an issue I have with my kitchen faucet. He immediately looked into it for me and went the "second mile" in Customer Service by helping me understand how the touch faucet system worked and then helped me correct it. I told him he would make a great teacher b/c he courteously validated all my questions (I had a lot!) and made sure I understood. Because of his expertise & kindness, I will soon be calling R. T. Moore to ask for a plumbing upgrade feature he told me about in my new home. Luke is an incredible asset to your company and your brand! I wish I could give him 10 stars!!!

The repair personnel at RT Moore are truly the best! I had extensive work done on my heating/cooling system earlier this summer. The technicians respond quickly, they thoroughly explain the problem and options for the repair, complete repairs quickly, and are clean and courteous while working. I would recommend RT Moore.

Kurt was professional, knowledgeable and overall pleasant to have as our technician. He built rapport with us while also completing the job in a timely manner. Ask for Kurt!