All reviews for ARS / Rescue Rooter

I had a standard tune up scheduled and was lucky enough to have Demetrius assigned. Demetrius thoroughly checked the heater and took the time to answer all my questions. He was also able to educate me on a filter issue that could have been problematic down the road had he not pointed it out to me. I was very impressed with his customer service

Scheduling was simple and ARS was able to supply a same day appointment. Steven Todd was very helpful and was not rushed when I posed multiple questions. We had to reschedule due to access but I was not inconvenienced.

The repair technician that came to assess our water heater was very helpful. Unfortunately it couldn’t be repaired the same day. But that’s life.
He was able to come on Monday and get it done.

They showed up at the early end of the window that they were supposed to be there. Called me ahead of time as promised. Came in and fixed my issue very quickly and professionally. Very knowledgeable and friendly service technician. For about a third of the price that I expected. Good experience

Water heater starting leaking. Went to Lowe's to see what they had and set up a free evaluation. I had two years of warranty left so I got a new A.O.Smith. Daniel (ARS) set it up the same day. Next day Tim came to install and was very polite and professional. Very detailed in his work. I am relieved that a professional plumber did the install. Looks and works great.

Steve was a great technician and got our tricky problem taken care of for us. He was super nice and extremely helpful. Will recommend and request him for any future issues.

Just used this company for the first time today. And was very impressed with Tecnician Sam. As a recently widowed home ownership iit is quite scary. But Sam made me feel comfortable with his knowledge and recommendations. He listen and answer all my questions. I will recommend and continue to use this company for all my plumbing needs.

Our hot water heater went out the night before. We called early the next morning. ARS was at our house by 9:15 am. They discussed our options. We had a new water heater by early afternoon. The two men were wonderful. Very polite, explained what they were doing and answered all our questions. They were very respectful of our property.

my salesman John was great! he was very informative and explained all the different features of the different systems. The installers also were amazing. They left the place perfectly clean. They were nice and pleasant as could be and it looks like they did a fabulous job.! I am very pleased with the service all the way around

Demetrius was my technician, he was kind, friendly and extremely knowledgeable. Very clean and tidy with his work left our unit much cleaner than when he arrived. Very thankful to have such a kind and pleasant person in my home.

Jackson was AMAZING! He was very prompt, very polite, very efficient. I have used this company before and they were awesome. They were very reasonably priced and immensely helpful. My problem was solved very quickly and I am so happy I called them. Thank you ARS for having great technicians and service. I definitely recommend using ARS as they are very efficient and very reasonable and they have always been more than pleasant. They're technicians are amazing!!!!

Dustin was the most patient, accommodating, friendly service tech I've yet to experience. He explained he loves his job and it showed. he even got up on a step stool in the garage to help me activate our new garage door opener.

Was concerned about an unusual sound from my furnace. I called on Monday morning. Was able to get an appointment on Tuesday afternoon. They called later and was offered an appointment for 5 pm on Monday. I was called just before 5 to let me know that the technician would be there at 5:30. He arrived addressed my issue and it was just that simple.

Steven T. the drain tech was solid from start to finish. Showed up on time, explained exactly what was going on, and didn’t try to upsell or rush the job. He cleared the drain efficiently, kept everything clean, and made sure it was flowing properly before leaving. Super professional, knowledgeable, and easy to work with.

Nobody wants HVAC failure especially on below zero days. ARS resolved my concerns quickly and efficiently. Jonathan gave me options w/o any pressure. The installation crew, sorry I don’t know their names, showed as promised. They were courteous and did a great job keeping the area and pathway clean. They got to work and got it done. Kudos ARS!

Ars/ rescue Rooter were very professional. When we needed our hot water heater replace. They came to give us an estimate on cost and when the job would be completed, with no obligation or fee if we did not decide on them. The next day the plumbers showed up. They discovered our venting system needed replaced they installed a whole new vent with no additional cost. They stayed by their word on the original contract. Very knowledgeable and polite. A little pricy, but you pay for what you get. Very pleased.

Christian arrived right on time and ARS provided service same day of my call!!
He knew just what I needed gave me three different options. He went and got all the materials and fixed and replaced everything needed. Super nice and polite and great workmanship!

Jonathan came right on time this morning and did a great job with my yearly maintenance and cleaning of two furnaces.
Told me condition of both and suggestions.
Great job!!!

ARS was great to work with. Nick, who came to the house and completed the inspection and gave us an estimate was very friendly, knowledgeable, and took the time to answer all our questions. Not only did they come out on a Sunday they were one of very few companies I could find that did not change an inspection fee. We will definitely use them again if the need arises

Called ARS and Matt came out & told me 3 different options & costs for replacing my WH.
I chose the tankless WH. The next day Nate came out & installed tankless water heater and “Flo Tech”. Both men were very polite and knowledgeable about the products.
Nate was the technician who did installation which was a 6-8 hr process. Nate worked straight through nonstop on getting it installed. He did a great job! He installed it earlier today so I am looking forward to not having to buy 40-50lb bags of salt for WS. I had the water softener replaced with “Flo Tech” looking forward to all the benefits it will provide my waterlines.

Exceptional Turnaround and Service from Aaron at ARS Plainfield!

I felt compelled to write this review because of the outstanding experience I recently had with ARS of Plainfield, particularly with their technician, Aaron.

To be completely honest, my family and I have had issues with this company in the past, and we were hesitant to call again. However, it's clear that ARS has done a tremendous amount of work to turn their brand and service around. The commitment to improvement is evident in every interaction, and Aaron is a perfect example of this positive change.

Aaron was knowledgeable, professional, and incredibly efficient. He clearly explained the issue, answered all my questions patiently, and performed the repair flawlessly. It was the kind of respectful, top-tier service that you hope for but rarely receive.

I could not be more satisfied with the work provided, and I highly recommend asking for Aaron if you need service. It’s wonderful to see a company not only listen to feedback but truly implement changes for the better.

The tech that was sent to us austin, was very professional, very helpful.
Knew his job very well and you could tell he enjoyed what he was doing.
He spoke highly of the company that he worked for ARS, COMPLETED THE JOB IN A TIMELY MANNER and even went on to discuss what we could do to further avoid this drainage problem.
The company was quick to get someone here late at night. And the day before a holiday period the service was excellent and the price was even better.