All reviews for Bassett Services: Heating, Cooling, Plumbing, & Electrical

Thanks for the great service today! We had a system checkup and the tech checked over many areas of the HVAC system. Everything checked out. The communications from the company is top notch!

Eric was very pleasant to work with. He listened to me when I explained the problem. He asked questions and was thorough in his assessment. He explained what he was doing and why and what the expected results were. He took his time and made sure things were correct before leaving. We engaged in some pleasant conversation while he was working. He made sure I was satisfied with his resolution and knew to reach out if any further problems arise. All in all I felt good about this experience.

Anthony was very knowledgeable and approachable in his position. He was happy to answer and questions as well as clarify in “my words” to understand. He is a top notch employee of Bassett!

Tommy Webber was our technician. He was very professional, knowledgeable and friendly. We hope to see him again. His visit was done under our membership plan.

Had routine service on my furnace and was informed about a flue problem from furnace to chimney. Josiah explained problem clearly and ordered parts to fix the problem as soon as possible. Josiah was very professional and personable. Would highly recommend Bassett services for your furnace needs!!

Today was my first time working with Bassett and to say I’m glad I chose them is an understatement. We recently moved to Plainfield and want to connect with a company in the area for all our repairs and maintenance. I called when I noticed an error code on my furnace. Kayla answered the phone right away and got me scheduled for same day service. Less than 20 minutes later Patrick M was at my front door. He was professional, courteous, and very patient with all my questions and my toddler and golden retriever “helping” with the diagnostic. He quickly identified the issue, fixed it, and even did a general check of the unit overall to make sure my young family was set up well for the coming winter. This kind of care is what distinguishes service companies from the rest of the bunch. I think we just found our new go-to company for all our plumbing and HVAC needs!

Great person. Bryce was excellent in his communications, remaining in touch with me late after hours to get me through the membership process, and he was still able to get my furnace replaced first thing in the morning.
Best customer service I've received ever.
Thank you Basset service and especially Bryce

Very affordable, and extremely punctual. Jordan came out for both the initial quote as well as the work itself, and he was extremely friendly and personable both times. They got everything done in one day, and their prices are very fair! We will definitely be using them again if we have electrical needs in the future!

Josiah went above and beyond his service call here! He not only addressed the issue at hand, but also discovered a breach and implemented a fix pronto. Kudos to a job well done!

Thomas was very professional and efficient. He completed the service maintenance on our furnace and reviewed the results with us. He was very detailed on the service and with the report.

Tom Darnell was awesome. He fully checked everything with our HVAC and found multiple problems. Everything was covered under warranty. We really appreciate him being so thorough and not recommending anything we don’t need.

The electrician did a great job and took care of everything I was expecting. I'm a little more concerned about the general process. Two things. At the very end of the inspection visit, I reminded the analyst that I wanted to do something with the florescent light in the laundry closet. He said it was probably a bad ballast. He said you could retrofit it with an LED system (I think) that would be cheaper than hanging the new fixture I had bought. I told him to add that and I thought I saw him do that. When the electrician came out, he couldn't find that on the order. Fortunately, your electrician tried a new tube that I had and it solved the problem. (Would have SWORN I already did that!) I want to make sure I wasn't charged for that. Secondly, the prepayment I made was supposed to be 50% of the total. When the final bill was presented, it was around $60 more than the prepayment. I'd like an explanation of that also. To be clear, I am NOT dissatisfied with either part of the process, I just want to understand.

Hali answered all my questions, explaining every detail. I was very pleased with the service and value. Bassett has been an incredible company to work with. I wouldn't hesitate to hire them.

We have worked with many Bassett technicians at this point and they have all been absolutely wonderful. So thankful for this company, their standards, and their customer service!

Our heat went out in the middle of the night when it was -10°. Austin R. came to fix it, he was very personable, called and let me know his eta, explained everything thoroughly and was quite patient while I was writing everything down so I could explain it to my husband. Everything was working great when he left, I was so relieved it could be fixed in one visit due to the temps.

I mean, we’re in need of $14,000 worth of electrical work but our technician, Tyler Stephens was awesome. Explained everything to us in great detail. Bassett probably needs to give him a fat raise.

Extremely pleased with this tech who was polite, explained questions I had and explained ways to update my system and reasons it would be good in my particular situation. Took care of the filter and explained problems that could occur. Very professional. He should be commended.

I am part of maintenance plan. HVAC, plumbing, electric. I had issues with a drain and they evaluated my problem. No cost. Friendly and courteous. I'm happy with my choice with Bassett.

We were going to get work done by another provider that we’ve been instinctively relying on however after calling Beckett out we will be re-evaluating that going forward.

Matthew was able to replace our panel on the same day, for a much better price, and with far more knowledge than the technician sent out by the other company. The panel looks great, has fixed the issue, and he even did some minor cosmetic fixes to make sure it fit properly with the siding as there was a gap due to the new panel we wanted being smaller.

Fantastic tech. Routine maintenance appt, but he found a potential problem with a condensate gasket under warranty, and promptly scheduled the preventive repair. BOOM! He also assisted me with my hi-tech thermostat and linked it back to the internet. He did everything but find my dog. WAIT! He did that too!! 😁

Quick friendly response from all the staff. Technician was extremely helpful and honest. Good prices for an urgent weekend call. Highly recommend.

Brady came out to do an electrical safety inspection and did a great job. He was punctual and polite and didn’t try to over sell anything I didn’t need. Definitely recommend.