All reviews for Johnson Controls Des Moines Office

Tyco is now Johnson Controls

Super awesomeness in every way possible.

Valued knowledgeable and service minded

So happy, I cried tears of joy. The only non-union fire alarm and fire sprinkler company available in Iowa. All of their people are fully licensed and super knowledgeable. A nice young man by the name of Ronald Rice is the most customer service oriented individual I have ever dealt with in my life.

Customer service is terrible. You get transferred to multiple people. Our alarm keeps going off, tech has been on site multiple times and STILL hasn't fixed it. I called the "local" office only to speak with someone who claimed to be in the local office, but then asked what state my town was in (which she would know if she were actually in IOWA). Very unhappy with their customer service.

Trying to purchase some smoke detectors for my school and I was passed to 5 different people before I was asked my information for someone to call me. Need to redo your phone options because I was told to hold the line, then sent to option 1, then told I was option 7, then given to Kathy and then to I don't know who.

Horrible company to work I do not recommend them at all. Needed a new fire system in our building and it took twice as long as it should have to install and we have had constant issues with parts not working. Their techs couldn’t diagnosis the issues with our system and had to keep reordered the same parts over and over. Customer service is terrible as well. Avoid if at all possible.

their van’s like you tailgate you doing 80 mph in a 60. plate mju 070

he also can’t even keep it in the lines

Their tradesmen seriously need to be retrained before being cut loose behind the wheel of their work vans. A Johnson Controls van tailgated me for nearly 10 miles, before deciding to fly around me going 70+ MPH in a 50 MPH zone. Incredibly unsafe and attempts to reach their local office directly were answered by an overseas call center that couldn’t care less.