All reviews for Payne Electric Co. Inc

Great service and price!! Had them install GFIs in my kitchen plus add another circuit. Reasonable price and professional service. Now they are installing a new ceiling fan with a remote. I trust the service so I will use again and again.

Honest

Very good techs

Excellent work at reasonable prices!

Nice and friendly. Also know their stuff.

Very professional, great work ethic!

I call Thay can out to may house
Right away,Job will Finish.

This is the best company in Louisville for electrical needs, hands down!

They have worked on several houses for me and always on time with a compatible price

Called Payne on residential work, guys came out on time and wore feet booties for carpet protection on a rainy day, did a outstanding quick job on the electric and the price was very fair and within limits quoted on the phone! I will use them again in the future!

Great service. Saved me $600 versus a competitor. The techs were great too. Very knowledgeable and explained what they were doing and why they were doing it plus they showed me everything thing as they were doing it. To me that's honest great service. Would recommend to anyone and everyone.

Answered the phone & showed up Quickly! Easy going& friendly!

Pretty rare these days to get folks to show up. As a business owner in need of some quick electrical repair.. We’ve easily dealt with nearly 5 or 6 different electricians that no showed or completed fell off the face of the earth for no apparent reason. I highly recommend this place & will be calling on them for any future needs!

We were impressed with Rodney and Mike. They did quality work and put some thought into outlet/switch location. An honest mistake was made during the service call. They let me know immediately and there was no hassle with making the situation right. We wouldn't hesitate to make use of their service in the future.

This company is great. We are elderly and had problems. They made three trips to help us. People in office ans service personnel are great. The reason for two other visits was due to us dealing with things that did not involve their work.

I have Payne electric co. Working on my charging station and Dalton the certify master electrician is doing the work and so far I have had a great experience with them. They will be working in the future to electrify my home with solar arrays and I won’t use anyone else.

Customer Service-2 out of 5
Price-5 out of 5
On time arrival-3 out of 5
Job Time-5 out of 5
Knowledgeable-5 out of 5
Tidiness- 4 out of 5

They did a good job fixing the issue fairly quick, only thing kinda not great was they showed up before lunch when I was told they would be here in late afternoon. Was also told would get a call 30 mins before they arrived which I didn’t get, so if I had not been here would have missed them. Customer service needs a little work at least on the technicians that visited my home. No hello where with so and so what kinda issue are you having, just in what’s the problem ok, and the other guy said nothing the entire time. After finishing had to ask what caused the issues because wasn’t really getting any details on why it happened only having me sign and taking my payment. After leaving no have a nice day just out the door and gone. I know it’s meaningless stuff but good customer service goes a long way with repeat customers. All in all I would still recommend there service to getting electrical issues fixed because in the end the main thing is the issue was corrected quickly and
Correctly with a fair price.

This is a long one, but it will explain why we will not be using this company again.

We bought a house back in August, and had previously reached out to Payne for an estimate on repairs before closing. We were estimated a worst case scenario total of $1,400. Shortly after close, we reached back out to schedule for the repairs to be made and set a date for September. We provided instructions on how to enter the home with a keypad, since we had not moved in at that time. A few days after that date, we called to ask about the invoice, as we had not been billed yet. First we were told they hadn't prepared the invoice yet and to give it a few more days.

Days went by and we hadn't received it, so we called again. This time we were told that no work was completed on that September date because they "couldn't get into the home" and we had to reschedule for a time we could physically be there. So we rescheduled for October, which pushed back our move in date since they never told us they needed to reschedule.

They arrived in October and completed the work we asked for, and that very same day we were provided with an invoice for nearly $300, which we were told included all repairs done that day. We paid the invoice.

Months later in January, we received an invoice in the mail from them for $1,400. Thinking this was a mistake, we called the company to ask about this. First my husband spoke with them, and the man on the phone stated he had found their invoice they wrote up for the estimation so they just billed us the entire estimate. So then I spoke with him, and he said they actually did do work in September, and the $1,400 was the invoice for that. I told him that was a mistake, due to that being the total estimate and we had already paid $300 for the work done in October, and how we had been told NO work was done in September at all. He insisted we owed them $1,400, so I asked for an itemized receipt stating what exactly was done that cost that much that we owed them for. I was told he would create the itemized receipt and get it to is within a couple days.

We called them several times over the span of a few weeks to ask about this and each time were told they were still working on it. Months later in May we received an email asking for the $1,400 to be paid, so we responded to the email explaining everything I have just explained above. Finally, we received a response admiring they had made a mistake, work WAS done in September, but it was only for about $350. We have since paid this invoice.

It sounds like they REALLY need to get better at bookkeeping. Being constantly asked for WAY more money than we owed them is insulting. We will not be using them again.

Not sure about the services. I have encountered quite a few of their vans on the roads. They are very rude drivers constantly tail gateing regardless if you are going the speed limit or over. It's dangerous

If you want a payneful electrical experience these are the guys for you. Fingerprints all over my ceiling, mud all over my carpet, the switch they put in looked used, and my light started flickering after a week so I had to get another company in who said the connections were not done properly. Cheaper doesn't mean better, bottom of the barrel here folks. I wish I could give negative stars.

A sales rep came to give us a quote and never sent us the invoice. I followed up several times and so did the HVAC company we are working with and couldn't get an invoice.

Didn't use their service but was almost ran off the road by one of there guys driving their red truck!!! He bullied his way without a turn signal thru traffic. He almost hit me 3 times. Then I got around him he speeds up cutting me up I almost rear end him. They need better drivers!!!!!! Do a better check on how your guys drive and their drive records. They are dangerous!!!