All reviews for Total Comfort Heating & Air Conditioning

Great service

Quick response and repair time

Great company to deal with

Great company they are very professional

Reasonable prices, and they service what they sell. Well done, Buddy!

Wonderful company with great customer service. Would use them in the future.

This place is a wonderful place to deal with. They are very friendly, very informative and very professional from the lower end employees all the way up through the president, I dont believe you'll find a better company in madison county.

Hands down the most customer-centric company I've ever dealt with. They kept me in the loop and back their work. I'll be using them again.

I like the service that the hole team has and does give my wife and I on our AC system. They keep us not hot,not cold,JUST RIGHT IN, TOTAL COMFORT.

Great experience using Total Comfort. Everyone was friendly and professional. Service was fast and they had the best price in town. Highly recommend

My heat and air system was very old and needed replaced. Very reasonable price and they helped me get financing. The installation was quick, on time, and professional. Great people to do business with.

Our air conditioner went out on a Sunday night, and we were in a panic! We called Total Comfort on a Monday morning, and they came out that same day. The HVAC Technician they sent was extremely kind, helpful, and just all-around wonderful to work with. Thank you all so much for all your help! You have a customer for life!

5 years ago Total Comfort installed a brand new Lennox brand system for us. For the last 3 years we’ve had issues with our system not working properly. Last week I called Total Comfort to come out and was told that our compressor had gone out for the 3rd time. To say the least I was very frustrated. However, Kendall called Lennox and today they replaced my outside unit. Kendall told me the technician would be at my house by 9:15am. It was then 8:00am. By the time I left work, got to my house the technician was already at my house. He was about 30 minutes early. I have always been very satisfied with the service I have received from Total Comfort. I highly recommend them!!!

Total Comfort has serviced my gas floor furnace for many years. I have for several years wanted a traditional central heating and air system but, due to the construction of my older home, that has never been feasible without extra work and expense that I was not prepared to pay. I recently, howevwas able to have them install a Samsung 3-to-1 ductless mini split system in my home. Prior to my decision, Kendall and other members of the Total Comfort team made multiple trips to my home to discuss my options, to evaluate what would be required, and to advise me on what would be the most efficient choice for me. And I am most satisfied with the end result! I have never been as comfortable in my home of 37+ years as I am today. To simply thank Kendall and his team is not sufficient. Their professionalism, competency, and customer service deserve more than the five stars I am able to give them in this review. I recommend them to anyone who needs the product and/or service they provide. My sincere thank you to Kendall and all the individuals involved in my project!

I needed my 14 year old heat pump system replaced because it was leaking Freon to the point of costing $400 every 3-6 months to recharge it due to the high cost of discontinued R-22. Repairing such an old unit (if even possible) wasn't a smart move. I got 8 quotes for a total system replacement, and theirs was the best (thousands less than the highest one). Usually that's a red flag, but they've been around for decades, and the equipment was a well known name brand that I had in my last house.
I gave them the go ahead on a Tuesday, and they were on the job Wednesday! It was a tough replacement job because the indoor equipment (the air handler - basically the A-coil, a fan, and control board) had been boxed in, with walls less than a foot away on all 4 sides, and only a 4 by 2 foot access panel on one wall. So it definitely took some extra effort and time to even get the old system out, much less install a new one, which was 3" taller. Several guys quoting even said they'd likely have to make the opening bigger. The installers did struggle some, and had to literally cut apart the old unit, but were able to complete the job without any changes or damage to the opening. They did a professional job (I'm an engineer and have owned quite a few houses, so know what to look for), and I only had to sweep up a bit, and program my new thermostat after they left.
Obviously I'm very happy with what they did and what it cost, and highly recommend Total Comfort.

We had to replace our upstairs HVAC a little over two years ago using Total Comfort. The heat exchange already went bad leaving the new unit out of commission. The folks at Total
Comfort went to bat for us with Lennox and got us a brand new unit installed under warranty within a couple of days. It’s not often companies go that extra mile for you. Total comfort went above and beyond to make this right. Thank you!

Good ppl

The service was good. They came and tried to fix our unit in the pouring rain right before the last ice storm hit. Unfortunately the part was faulty so we still didn't have heat until the following Monday when they brought and installed a second part which did fix that problem. They discovered a switch that needed to be replaced and by the end of that installation they charged twice the amount they quoted us. They are very nice and they did fix the problems. It was just too expensive and they didn't give us any kind of price break when we still had to do without heat for 4 days after paying them.

They are rip off charged 400 dollars for not even 30 min of work

I did not pay for their produ but it did burn down my tbisiness at 400e main st. In Richmond Kentucky . Look it up on you tube.

My parents have been trying to get their unit fixed for a week now and they supposedly "ordered a part." We've been waiting a week and no return call or return visit. DO NOT USE