All reviews for Rexel

NH Bragg recently helped me with a question on the phone about a compressor I'd purchased. They didn't have to help me. I hadn't bought it there and didn't need it repaired. They were very patient and helpful and generous with there time. I would highly recommend them to anyone looking for reliable assistance with tools. Thanks again!

Service is still pretty good, but it seemed like it was better when it was still N.H. Bragg. It also seems like Braggs had more of a selection of items on hand.

Love Braggs, hard to get ahold of anyone now a days,we work a hour and a hlaf away and not being able to check availability of tools on the phone had made it so we have to shop big box stores.

Fine customer service via phone but poor customer service in person. Numerous items in store have missing/mislabeled price tags. I take my business to Paris Farmers Union in Newport now.

This place has gone way down hill after being sold. Employees are rude and unwilling to be helpful. Customers are made to feel like inconveniences instead of priorities.

Ordered some sawmill blades from this place, they said "Oh they will be done tonight or early tomorrow morning" I thought that was great because I really needed them to finish up the order I had to get out on a Wendsday. Waited 2 days after I ordered them and They never called to tell me they were done so I called them to see what was up. They couldn't even find the order to start with then once they found it they said "Oh ya no that wont be done any time soon, a bigger order came in and we put yours on the back burner" so long story short this place is all about the money and not doing what they say. Can't be trusted.I do quite a lot of business with this place but I'll be going else where from now on. Sense I can't comment back on the owners post, thats not what your employe told me? Funny how things change online. Because they clearly told me my order was "put on the back burner" because of a bigger order.

Do not take anything here for repair. Despite being an authorized service center and the tool I brought in being under warranty, they said they would charge $75 if they took the tool apart and nothing was wrong with it. Also claimed that they cannot repair any tools that were bought online. I called the manufacturer and they said both of these are incorrect, and that this business is not following the guidelines of an authorized service center. I was able to get the tool repaired for free by mailing it in. The manufacturer covered shipping to make up for the poor experience at one of their authorized repair centers. With this level of either dishonesty or incompetence (not sure which) in dealing with repairs, I would highly recommend avoiding any business here at all.

No longer Rexal. Now Horizon Solutions. A power tool and equipment sales retail store.