All reviews for Harley Plumbing & Heating Plus

The first time I called Harley Plumbing and Heating, we had a pump in our basement sink fail and the sink wouldn't drain. They were kind, easy to deal with, prompt, and did good work. They weren't cheap but (1) I can't get any other plumber to answer a phone and (2) all plumbers are expensive. I was not surprised with the price as I know all pumping is expensive. At least it was done right and I won't have to call again.
I called them about a 2 months later to have them install a bathroom faucet. They were prompt, did good work, and kind. I haven't had a problem with that faucet.

Harley Plumbing is such a wonderful service! They came in and fixed all the plumbing in my master bathroom, I had horrible leaking and now everything is all better. They were very efficient! Gary is awesome and so are his employees! I will keep recommending them to whoever needs plumbing done right! Thanks again.

Harley P&H was very quick to help me when every other place around had a month or so waiting list. Marcus was professional and clearly cared about getting our problem fixed. They did a great job and the cost was very reasonable. Highly recommend!!

I have had very good experiences with Harley. I had a leak in my well tank that was causing water in my cellar. They came within 1 hour and replaced the tank as needed. I was pleased with the prompt response and felt the cost was reasonable.

2022: Trying to get a plumbing issue addressed since 1/3/2022. Tech came, stood next to pump cover - stated drain pipe "clogged". That is what they said in 4/2020 - paid to blow out pipe - NO CLOG. Then paid to have pump replaced - $$$$ Only 1 year pump warranty. .... I asked the tech are going to take up cover and look to see if it's the pump? He asked " do you want me to?" "Well yeah, I do, why don't we at least look for the $125 I am paying for this". Can't get here til 2/24. Thank you for taking my hard earned money for NOTHING. BEWARE WORTHLESS - POOR CUSTOMER SERVICE AND NO CUSTOMER SERVICE - Highly recommend American Concrete- fixed in under 2.5 hrs, reasonable and 3 years warranty on the pump they sell.

Called them to inquire about replacing my water main, it is in rough shape and the Water Co needs to replace the meter but they can't do it due to the condition of the main coming in. Talked to Harley, explained the situation and they setup an appointment to have somebody come over. The plumber arrived on time, was pleasant and seemed happy to answer questions, but on simply seeing the main he immediately announced that they do not do that kind of work, charged me $95 for the "service call" and left with no referrals or options.

If Harley doesn't do that kind of work, they should have said that on the phone. But I guess they couldn't whack me for the $95 if they did that. I wouldn't have minded the $95 if they had done something, anything, or even given me some referrals, there would have been value in that. But to do absolutely nothing, bill me and leave was a complete waste of my $95 bucks.

We lost our water yesterday and called Harley the Plumber. We were told we needed a new Submersible Pump for our well. It was Sunday so we knew the rates would be a little higher. But I'm getting so much flack from friends and neighbors about what crooks you guys are, it made me wonder. I went online to Franklin Submersible Pumps and entered all the info on our new one. You charged us $2,500., a new pump costs between $400-485. I cannot believe that you scalped us that much!!! The gentleman who came was very nice, he was here for about 4 hours, and very professional. But I can't believe the cost. We won't be using your services again. You should be ashamed for what you charge people who are in a bind. Have a little compassion for God's sake!!

Joseph and Deborah Johnston
Hermon

We hired Harleys plumbing to identify and fix the cause of a leak in our kitchen. The technician that came out was friendly but did not figure out the problem as he couldn't identify how to pull out the dishwasher; he did, however, tell us that the faucet was leaking and was the cause of why we had water bubbling up through the floor. This was wholly wrong.

In addition, we were charged a $100 "same day" service fee that we were never told about. In fact, they had told us they couldn't send anyone for multiple days but would put us on a list and call us if something opened up. Later that day they called and I agreed to let them come out. Again, at no time were we made aware of the same-day service fee.

Two days after the technician had visited we had water bubbling up through the floor in even more places in the kitchen. I called Harleys over the weekend, and someone answered and was unfriendly and sounded quite bothered by my call. He said they'd send someone on Monday. Monday afternoon I called to see where the technician was, and I was told that they didn't know and that they were already busy before I let them know they needed to come back. He provided further attitude so I cancelled their visit and we called Nichols Plumbing & Drain Cleaning and they arrived and identified our problem in 30 minutes.

I called Harley's to get credited for some of the exorbitant charge and the person I spoke to was again very argumentative, defensive, and blamed me for not giving Harleys a chance to correct their mistakes and so would not agree to refund anything. At this point the $700 is out the window, but I will be very certain to make sure everyone I know is aware that they do not seem to have the integrity necessary to be a vendor I would ever use again in the future.