All reviews for Unity Appliance Repair Service

Very honest. Never had any issues with them in my 20 years of using them.

Fantastic Service!! Went above and beyond for us. Thank you so much for you help! I would definitely call again and recommend them.

We have used Towson Appliance for 25 years and never had a problem with service or scheduling. I highly recommend them.

I just had rick to my house for a service call after trying another company and wow what a difference, he was so knowledgeable and helpful. Look forward to doing more Buiseness with them.

We found them by way of our HMS warranty company. They came to fix our refrigerator which was a bit complicated and they were wonderful. Made sure it got fixed and fixed right!

On time, knowledgeable service. Fixed an installation problem that the Lowes designated installer made. Quick, efficient and no fuss.

The service techs they send know their stuff and solve the issues. We have had both Ron and Rick out to fix issues and they both were top notch people and technicians. A little expensive but what isn't these days.

Very happy with the repair of our Refrigerator. Rick, the technician is great. He repaired our stove about 5 years ago when he worked for another company. Not only does he do excellent work, he's a funny guy too. Keeps me laughing.

Confident, knowledgeable, dependable, professional, truthful and safe. That is my experience with the service I received this morning with Towson Appliance. Thank you Ron. Can’t wait to start doing laundry again... ha.
I wouldn’t hesitate to contact them for all of my appliance repair needs.

We were required to use Towson Appliance for our washers warranty. The customer service staff were helpful and friendly. The service technician was prompt and thorough. The only issue was that they were booked out a week because they are so busy.

I have a Thermador service plan for my wall oven, and they referred me to Towson Appliance. Towson called me and scheduled an appointment. HOWEVER, the person who called suggested I first try turning the circuit breaker off and on. That solved my problem! Towson Applaince could have come out and done the same things, but they saved me that small fee I would have paid and gained a happy customer!!

Our warranty company had us use Towson Appliance when our washer broke. They came out right away, got approval from the insurance comany and parts quickly. Rick got us up and running again. We're a big family with a lot of laundry. I so thankful they were able to take care of us so quickly.

Many thanks to the owner, and Charlene for getting us set up with fridge repair. Rick was great, knowledgable and very efficient. I would highly recommend Towson Appliance Services Inc to anyone. I will definitely be a return customer

Both my fridge and freezer were warm, so I called for service. The technician was very friendly. He explained the issue and what he was doing to fix it, and also gave me some great maintenance tips to hopefully make my very old fridge last a lot longer. This was a few years ago and (no jinxies) I haven't had any issues since. Great service! I highly recommend!

Excellent service. Prompt, easy communication, and Patrick took care of my dishwasher problem quickly. Also gave me good tips for maintaining my Bosch. Will use again and recommend.

Great Customer Service.

Very helpful. Not many parts in stock, but they can get it the next day

Kimberly was very helpful. Hours are to 5 on most weeknights, not 10 p.m.

Great job. Tech was very experienced. Unfortunately he tried to say when the part may be available. I recommend you call the office for that information and you won't be disappointed; maybe at all.

Ron from Towson Appliance came to repair Thermador Fridge. There were two issues. (1) Freezer door was not closing properly (2) Fridge was not cooling but I can see that the cooling coils were frosting well. Ron spent quite some time diagnosing the door. He took only a few minutes to diagnose the fan motor needs replacement. He called back the next day suggesting replacing hinges for the door and replacing fan motor. He quoted us parts+installation cost to replace hinges was 840$ and fan motor 700$. This was in addition to 150$ we paid for diagnosis. After debating a lot whether to purchase a new fridge or repair, I decided to give it a try fixing the door myself. I opened all the screws in the hinges and re-alligned the door. That fixed the problem right away. Since I knew fan motor needs to be replaced, I simply ordered the part and replaced the fan motor by myself as well. Hopefully the fridge will work as expected. Given that every appliance is different and there are various ways to diagnose the problem, it is hard for me to comment on expertise level of Towson. I am glad that I was able to solve the problem. Ron, and the lady who scheduled the service appointment were helpful and professional. They answered all of my call and never rushed any of the conversation.

One horrible technician was straight up rude and condescending to my wife and I. He refused to do simple tasks and pushed work onto my plumber. Another tech was good with my oven—polite and nice. They’re customer support is rude and honestly unbearable. It was a mixed bag at best with them. Avoid if possible.