All reviews for Eagle Appliance service llc

Great service. He called before he came and the refrigerator was fixed. He was sent from LG as apart of our warranty. Thankful we waited since the issue was fixed through warranty.

Eagle Appliance Services in Bowie, Maryland, provided an outstanding experience with their recent service. Technician Harry T. arrived punctually and displayed exceptional professionalism throughout the visit. He repaired our LG dishwasher efficiently, completing the job in under 20 minutes. Harry was not only highly skilled but also very respectful of our home, ensuring everything was left in perfect condition. I highly recommend Eagle Appliance Services for their reliable and courteous service.

I have a LG fridge under warranty and something with the ice maker went wrong. It seems fixed but that is not the reason for my 5 star review. The tech that was sent, Truck2 I believe his name was Dwayne was incredible. Very professional, efficient, and we had one of the best conversations I've had in months. He's a great human and I'm appreciative of his kindness and time.

Eagle appliance came and fixed my LG refrigerator, after another service provider told me it was not fixable. The technician did an initial inspection, went back to their offices, where he had the part I needed, and returned the same day to complete the work. Highly recommend.

We were informed that Eagle appliance would be out to make the repairs. The tech showed up on time and was very professional. They had to order a new compressor. So please understand, our refrigerator was out for a week and the new compressor was going to take another week. I wanted to cry. I was informed that the compressor came in and the next day the tech came out to install it. Once again the tech was very professional and he kept the area clean. On completion, the technician explained the repairs cleaned the area. I highly recommend Eagle appliance.

Our LG. refrigerator gasket on our French door needed to be replaced. It was just under warranty. Harry actually came to our home on a Sunday, and was on time. Very friendly and personable.
Thank you Eagle Appliances.

I was very pleased with their service! A repair appointment was scheduled through GE for an appliance still under warranty. I received a call the day of the appointment advising me of the estimated arrival time. The technician arrived on time, was courteous and quickly completed my repair. I have had no issues with my appliance since the visit. Thank you Eagle Star Appliance Service!

Our LG refrigerator had stopped cooling completely and was still under warranty. Eagle Appliance was the only repair service to accept the job from LG. The technician called first thing in the morning, gave us a time frame and showed up on time. He had to drive 135 miles to our home on a Saturday which ended up being an even longer drive with traffic because we live in a resort town. Harry was very professional, courteous, knowledgeable and repaired our refrigerator in a very timely manner.

Do NOT use this service. GE scheduled me with them, and they missed THREE consecutive scheduled appointments. Terrible company that won't respect your time.

Eagle told me they would be here today between 12 and 5. I've called the number that called me as well as phone number on google. Same as other customers... Message box is full.

Waiting on the company to release the ticket so hopefully Lowes will find a new vendor from Lowe’s protection plus that will fix our refrigerator for the second time.

I had a service window from 8-5pm, and they did not show up. I tried to call, but got no response. I am not sure if the problem is with GE customer service, or with Eagle.

Tech from this company has cancelled multiple times. Claimed with LG to have called or texted me to reschedule. Lies.

Never showed. Tried to diagnose over the phone instead of in person. Never called to say why they didn't show. Never called to reschedule. Horrible customer service. Nobody should ever use this company for anything.

I've had 2 scheduled dates with this company and both times, no one showed up. Extremely unprofessional and incredibly disrespectful. Received a confirmation of the scheduled repair date & time and no call, no show, after waiting at home alllllll day. ZERO STARS RESPECTFULLY!!!!

Had an appointment scheduled and they did a no show no call, and now every call is going to voicemail. Do not work with them.

Had service confirmed to come today from 8-5. Received an email this morning stating they would be here between 8-9. It is now 4:38 and no one has shown up and no one is answering the phone when I’ve tried to call. This is a horrible way to run a business and a waste of time for the person sitting and waiting around all day to receive a service they never get. Would’ve given 0 stars if I could.

Horrible business and incredibly unprofessional. I waited 6 hours today for a four hour window and they didn't show. I called 5 times during the window to see when they'd arrive and they never answered. When they finally answered 6 hours later, they simply lied and said that they called but no one responded so they went to the next appointment. I sent him the screenshots of the 6 times I called him during the window, where id didn't answer, and then he just stopped answering his phone for the rest of the day.

I'd give 0 stars if I could. Don't show up for 1st appointment. No call back and finally get ahold of them and I'm told I'll get a call back due to being with a customer. Finally get ahold of them and they tell me they'll he out on Monday july 8th between 12pm and 5pm. Again no show and no answer when called. This is a worthless company do not use!!!!

If only I saw the reviews before LG assigned this company to me
No need to repeat- I agree with everyone who rated 1 star.
And again the 1 star is only to be able to leave a comment. They deserve 0 stars
I reach out to LG and they claim not to know about all of the terrible reviews
If you’re reading the reviews contact LG and demand them to assign you another company asap.

Completely useless scam. They use warranty work as a cover to get paid for "ordering parts". These guys never showed up but told Lowes warranty services that they had not only showed up, but would require multiple visits and needed reimbursement for parts. Call the police if these guys show up at your door