All reviews for B&B Air Conditioning & Heating Service

I returned home in the afternoon to find that my AC had failed. I called B&B and they quickly responded and fixed the unit. They give excellent and very professional service. The technician knew exactly what to do. I like them so much that I signed a year maintenance contract.

B&B came promptly when our A/C malfunctioned due to a nearby lightening strike. They worked quickly. They scheduled an inspection for the county for us and were all around very professional. Jason just did an inspection for us and he arrived when expected, he was courteous and unlike some companies who try to sell you on unnecessary services, he made a few logical recommendations and wasn’t at all aggressive about making a sale.

Elmer Romero is an excellent technician and answered all our questions and fixed our air conditioner and waited to make sure that temperature came down to desired temperatures.
He also suggested to have service contract which allows two free visits per year with no additional charges.

B&B has been a life saver over the years. We got a maintenance contract when we bought our home 18 years ago and since then it has paid for itself. They come quickly when there is a problem and don't up-charge when something isn't necessary. This past week Jason was our tech. He was polite, quick, practiced safe practices with Covid and was nice to our old, grumpy dog. I had to mention him by name. Good job.

Alex, junior and Henry were profesional, courteous and diligent in replacing our HVAC system. They worked hard and listened to my requests and explained what they needed when required. The installation is cleanly done and we are very pleased with their work and the system.
They explained anything that differed from our old system so that I was familiar with any new features.

Well done
Richard Warfield

B&B AC & Heating was extremely professional in every respect. The technicians, the manager, the executive assistant were all very helpful and answered any question I had. They were also very personable. The HVAC installation went very smoothly and took less time than estimated. I would recommend this company very highly and look forward to an ongoing business relationship with them. Specifically, Junior, Luis & Henry did an outstanding job, I am extremely pleased.

B&B Air Conditioning & Heating Service provided a nearly unbelievable 4-hour turnaround from the time I called on the phone to repairs complete on my central air system. I have an older unit that is on its way out, but techs Yuri and Toussaint were able to diagnose, repair, and even inspect/clean the unit all in about an hour. These guys are consummate professionals, from the frequent communication and explanations to the little things, like keeping my floors clean with boot covers. They were straightforward, no-nonsense, and understandable to folks who are not HVAC experts (including me). My family felt the loss of cooling immediately when the issue happened, and it would have been a rough time without a working A/C this week. Thanks B&B - I wish all service calls were like this one!

B&B is one of the most on-time contractors I've ever had. I appreciate the pre-visit call from Joe telling me the team was a half hour away. Jason, Junior and Alex were here today. They put protective shoe covers on. They knew the systems. They were quiet, efficient and pleasant. They answered my questions. I have confidence in my heating and air system because of their professionalism. Thanks to Junior for the great handwriting. I can read all the things you did to my system very well.

They did a great job inspecting my HVAC. Replaced a 10uF capacitor . Good value. Yuri and Luis did fantastic .

I have been a customer with B&B for over 20 years and have been extremely happy with their level and quality of service. The technicians are professional, knowledgeable, courteous and efficient. I highly recommend them as a service provider. They don't get any better than this company.

The B&B technicians Alex and Toussaint cleaned my air ducts and installed an air purifier today. They both worked hard and did an excellent job. I very thankful for their professionalism and diligence in the perform of this job.

Toussaint Rodgers came to fix my heat this Saturday night, less than 3 hours after it broke. He did a wonderful job and was very courteous. I highly recommend him to anyone.

Alex & Junior did excellent work at my house. They were hard workers,respectful & courteous, and got the job done. They went above and beyond!

I just had my spring hvac tune-up conducted by Jason from B&B. Jason was extremely courteous and efficient. He explained what the service entailed and pointed out which of several small issues identified required immediate attention or could be addressed at a later time. I appreciated his candor.

Nestor did a spring checkup of the AC and blower units at my home on April 19. He did a great job. He identified maintenance issues that needed to be done now and possible future issues. I had him take care of everything that needed to be done now. All is good, thanks.

Unfortunately, we woke up freezing on a Sunday morning because our heater had stopped working. Toussaint from B & B was very responsive and fit us in his schedule right away even though it was a Sunday morning right before Christmas. Toussaint was friendly, professional, and helpful! Toussaint restored our heat and talked us through his recommendations. We are thankful that we have heat for our family, especially during Christmas! Thank you, Toussaint and B & B!

I've been a customer of B&B for over 10 years. I've also been a service contract holder for most of that time. Last week, B&B performed an inspection of my heating system as part of the service contract. The technician came prepared within the time window and completed the inspection within about 30 minutes. We had a pleasant conversation and I got some helpful information on air filters to use for the system. Technicians are always knowledgeable and polite.

I'm very pleased with the service B&B has provided. They've been a trusted service provider for our HVAC needs and have earned my repeat business.

Nestor from the Gaithersburg office was excellent and my favorite technician!!! He is professional, delightfully kind and courteous, and knowledgeable about the equipment and service. He explained everything that was worked on in the a/c system, showing before and after service work. I know the system and the mechanics of its functionality, as well as how to run it more efficiently. B&B has been the best company and experience for any service provided on my home. I give the highest recommendation to the company and their outstanding employees!!

Second edit to post: Harold, vice president of operations, called me to personally see what could be done about my AC issues. He offered me a yearly maintenance agreement and has been working with me on a daily basis to fix my AC unit. That’s great business. I’ll be sticking with these guys.

EDIT to post: Had to reduce stars as Ivan, our first repair man, did great but did not fix all our problem. The company was courteous to not charge for the second repair man to come out and diagnose the problem (a charge of $120) since it was an unresolved issue, but the second repair man charged a good amount of $300+ for materials and labor; which was even more than the first time. So overall, we spent more than $500 to repair our problems over the span of two visits, worked with two totally different in their customer service attitude repair man (from night to day). We could have bought the yearly maintenance with that amount of money we spent the first time around. So we are a little stunned by the lack of customer service of the second repair man. Which makes this company rating for us go down. A truly professional company would take better care of their returning customers.

Previous post: Ivan came in 20 minutes on a Friday evening and fixed our air conditioning unit in record time. He was very professional and informative.

The B&B Air Conditioning and Heating Service was incredible! I called and they had a technician out immediately! The tech was named Junior and he was fantastic! He was extremely knowledgeable of our type of system and he discovered the problem with our unit almost immediately. He did all kinds of tests and was able to assess exactly what was needed to be done to fix or replace the system. Junior made sure to give me all of the options possible and he provided pricing quickly so we could decide what to do! The price for the diagnostic was very reasonable and I couldn't believe I got such great service... Especially on a Friday late afternoon!!!! Call them and ask for Junior!!!

I love B&B. They just replaced my AC AND furnace. Done perfectly in 2 days. It was a fair price as well. Kudos to Junior, Alex, and Henry.
I recommend having a service agreement ongoing as it gets to the front of the line and maintains your equipment without you having on your mind.

Junior #23 came to our home to fix our heater. He found our heater works well. But the Blue Easy Reader Thermostat did not work properly. Then, he set up the program as we wanted for Monday through Sunday on the day time and night time. He is so professional , patient and nice. It is a great service provided by Junior.