All reviews for CE (Carrier Enterprise)

Very nice GREAT customer service... Employee named Bruce helped me and answered all my questions and gave suggestions for parts.

Worked with Dale and Art for many years and they give excellent service every time. Keep up the great service.

Luis is the man. Very professional, exceptional service and an unmatched taste in music.

Always look forward to seeing the guys at Hanover Carrier for 20 years. Dale Fairall is an excellent asset to you company. Knowledgeable, hardworking, thorough. Makes the whole process smooth. Thank you!

Staff seems nice so far, and to help other drivers out. Semi deliveries are behind the building docks receiving doers next to R1.

After talking with a sales representative, who checked to make sure the filters I needed were in stock, I drove out to Hanover and picked up my order the same day. Very efficient and well run establishment.

Through these difficult times of industry wide parts and equipment shortages, I want to commend client representative Mary L. Johnson for doing such a great job, always going above and beyond to help us, as her customer, with our needs. She is an outstanding representative for Carrier Enterprise. Thank you Mary. You deserve recognition for you hard work.

Dale or Art@ hanover is the guy you want to deal with. Their automated phone system sucks now. Used to get the counter in 10 sec. Now it's pressing a 20 buttons. Get the operator to transfer to Dale or Art if you want a smooth experience and get the parts you need.

I own an hvac and appliance repair business. Just started going to the Hanover Md location and I couldn't be happier. Some of the best customer service I've experienced in quite a few years. Don and the rest of the counter guys couldn't be friendlier. I'm very satisfied with the customer service and respect they gave me.

Just wanted to say I have been working with Hanover for several years. Everyone is very helpful, pleasant , and knowledgeable. They go out of the way to help you and get you information very quickly. I usually work with Dale and Don my favorites and they rank very high in performance with me. It makes ordering parts very pleasurable.

I would like to personally thank Aubrey, JR and Dimitris out of the Hanover Carrier location. Despite the nationwide shortages these 3 gentleman went above and beyond to ensure I was informed and notified when equipment was ready. Throughout multiple orders they have fulfilled they were always courteous, kind and professional. Highly recommend!!

Was loaded fast in and out less than a hour.

They always have parts when I need them.

Offloading was fast great experience at this location off loading people showed great customer service.

Constantly sit on hold for often 30 or more minutes before being hung up on, customer service is deplorable
UPDATE: After CE reached out to me with further support on my issue and explained their online support to me in more detail I changed my review to reflect their response and support that I received.

I arrived extremely late for my appointment and the receiving person was absolutely generous to me, he and his assistant were very friendly and courteous.They unloaded me very quickly and I was on my way to my next stop. Great appreciation for those gentlemen.👍🏽

It’s a Friday morning and we know how busy it gets around midday, with 3 orders to load up. I wasn’t sure how I was going to work it all out, that’s when I got to Andrew R desk and he sorted things out for me, was very helpful, displayed knowledge on the units and knew just how much space they would take up.

When you come to this Carrier locations make you sure you talk to Andrew and he’ll get you sorted out and ready to get back on the road in no time. Excellent customer service. Looking forward to shopping here again.

Had 0600 delivery appt. Receiving is around back about the middle of the building by the big ramp. Got a door right away. Took just under 2 hours to get offloaded. There were some trucks parked there so I'd say limited overnight parking.

Great systems, sometimes they don't have the parts and take like 3 days or a week to get them shipped to that place!

Thanks for the prompt follow up on the pickup issues we had last week. Revising the review since I see accountability and action was taken. Hopefully the new changes in processes at the branch can help in the future.

Recomend picking up your equipment the day before. My last wait time was 1.25 hours.