All reviews for CE (Carrier Enterprise) - Baltimore

Good service

Good visit they had what I needed thanks

Have used them for 12 years and are great to deal with!

Great experience as always. My goto place for all my Carrier, Bryant, Payne parts and equipment.

Excellent customer service! I highly recommend for license contractors.

Store manager Mike is the best I’ve dealt with with Carrier love this branch and the guys if you need Carrier there or your guys to speak too

Friendly employees, amazing customer service. Definitely go out of their way to assist in any way possible to assist customers. Highly recommended.

Mike and his staff out of the Pulaski CE location regularly epitomize superior customer service while sourcing and fulfilling our parts and equipment orders. I highly recommend!!!

Wow! All I can say is these people are amazing! Phone rep was professional! When I walked in I got to meet Joe and the rest of the workers!!! All friendly and helpful. They are also stocked with items.

I am the warehouse manager for an HVAC company. I was in a bind trying to get a control boards for 2 of my customers. Both of my customers were under warranty. The boards were back ordered at Carrier's factory and the only store that had them was the Baltimore branch. Mike and his team was able to get them to me next day. I was able to get my customers heat back on. Kudos to Mike and his team. Thanks Mike keep up the great work.

So so much better than the Hanover branch. The employees are 1000% times nicer. Only pain is that the store isn’t as big as Hanover so they don’t have the parts in stock all the time but I will reiterate that this branch is way better than whatever they have going on at Hanover

Purchased a part from them 1/15/2024
Gave them the part number from my furnace turned out to be the wrong part. Had to purchase a new part and I'm stuck with the old part and can't return/exchange it because I'm not a licensed contractor.

I wish I could give a zero star. It’s was clearly obvious the guy working at this location sold me the wrong part. I take it back and because I’m not a contractor I couldn’t return it. I’m stuck with a part that I can’t use. The customer service is terrible. I shouldn’t be liable for their lack of knowledge about the products they’re selling. No reasoning with these people, even when it makes sense.

Be careful of buying anything from them. You not be able to return if you have opened and package. Even if you have not used it at all. Just a little mistake will cost you your hard earned money. I have never seen any place will not return within 3 days. I would recommend to purchase from other shops.

What a stupid idea to have a kiosk and make people sign in before you can get your material even when there’s no other customers in the store.