All reviews for AMC HVAC Mechanical Engineering, LLC

The services I received was five star level. The system installed was done in the spirit of excellence! It exceeded my expectations.

Referred by my warranty company came when schedule, and fixed the problem quickly. The tech was very nice and professional.

I had very positive experience working with Sylvester at AMC. He replaced our outdoor AC unit via a work order from our home warranty company. He was super friendly, knowledgeable and responsive. Sylvester explained the entire process from start to finish. Would definitely recommend.

referred to by home warranty company. great experience
tech came out and had the air conditioning up and running in <30min
friendly/knowledgeable. explained to me what had gone wrong with my unit.
Some of the other reviews comment on the inability to get in contact with this company.. Yes it did require several calls but that is expected with an small company. was able to get an apt for the next day

I called AMC HVAC as soon as my home warranty company assigned them to me, which was in the evening after normal service hours. Not only did they pick up and chat with me with patience and kindness, Sylvester also managed to fit me into the schedule for the next day even though it is high season and the schedule was full. He warned me ahead of time that some of the appointments might run longer and called me during the anticipated timeframe to let me know he would be arriving later in the afternoon/early evening and asked if that would work for me. I was so grateful that he fit me in so quickly, provided me with a timing update, and was still willing to come to my house at what should have been the end of his work day. He was able to quickly resolve the problem upon his arrival, all while being super friendly and courteous. I'm so glad I was assigned to this company! Highly recommend.

The guy who came out to my home was absolutely delightful and amazing. I read all the negative reviews beforehand and was worried bc I too got them through my warranty. But he was opposite everything I read. I called him and he tried to squeeze me in the same day but was unable to (thanks for that effort!) Came out the next day (🙌🏾) Called the warranty on the phone before leaving to make sure they did what needed to be done (🙌🏾) Now I’m connected to an electrician and the process has been faster bc of him. Thank you so much for your efforts and your professionalism!

Here's the deal, they were assigned by my warranty company and after some communications hiccups, everything was jake. Spoke with them today around 9:30 AM, I was a little testy, they were professional. Bam, they were at my house and fixed that janky unit we have now we have heat before I got home from work. Cannot say enough nice things about how pleased we are with the result.

They werw the only company who is affiliated with my home warranty to respond on the coldest day of the winter, the day after my furnace broke. They ordered the materials and completely replaced my furnace coil. It was expensive, but he did it. The company is black owned, father and son.

Referred to these people from my home warranty insurance. They scheduled an appointment for today at 10:00 a.m. to 1:00 p.m. and promised me they would give me a call before they got here, and they never showed up, they never called, and I called them eight times and nobody answered, goes straight to voicemail. I left multiple messages and nobody gets them or calls back. My warranty company even called them twice with me on the phone with them and this company didn't answer. If you have a choice, do not go with these people because they will ghost you. We have no air conditioning and they make empty promises.

Edited to say: somebody finally got here at 6:30 pm to fix the problem, and they were quick and friendly.

They don't respond to phone calls or voicemails.

Entitled staff driving beat up vans. Quality service & image are obviously not a priority

Worst company to work with. Their diagnostics are not the best and very laid back. Experienced delays in repairs due to incorrect ordering of replacement parts by AMC.

Called out by my home warranty company and they are a complete joke! I had to educate them on why my system wasn’t working and explain the fix! Not using company to install new system!

Contacted twice to perform preventative maintenance services at 3 local commercial sites. Contacted several weeks later and was told they had forgot to schedule them but would get to them within days. Weeks later they don't answer directly or respond back to voice mail. A simple decline of work offer rather than acceptance could have saved us the time and frustration. A contractor that screens calls should always be a red flag and we are at least grateful it didn't take us any more than this to recognize clearly a company not to do any business with.

TL/DR: Unprofessional, dishonest, DO NOT RECOMMEND.

They are affiliated with my Home Warranty Company. I got a ticket, and connected with AMC HVAC Mechanical Engineering, LLC for an appointment. During the appointment window, they called and asked me if they had already been scheduled to come out to preform the work. I told them about our appointment, and asked why they didn't know about their own appointment. They told me something about their system resetting and they have to recall all the tickets. I thanked them and told them I'd get another company to come perform the work.

After we hung up, they called back and I let it go to voicemail. They said they had a tech in the area and they could fit me in right now. I didn't respond to their message, as I was already working with the Home Warranty company to reschedule. Then they show up to the property, and told the tenants I didn't have the right to turn them away, and that they had been speaking with the owner, and that they had to be let in to perform the work, all of which are lies. I told my tenant to not let them in, and to inform them the cops will be called if they refused to leave.

If I could leave 0 stars, I would. This company was assigned to me by my warranty company. I made the request on Saturday. On Monday after 5, I had not heard from them. When checking my online dashboard, I see that an appointment had been confirmed. I called the warranty company, and they patched me through to a tech from AMC. He proceeds to tell me that they had called me. If they had, they didn't leave a message. He was very unprofessional and tried to blame it all on me. I instructed the company to not use AMC anymore, and let the call center representative from the warranty company know that she had been trained much better than those working for AMC due to leaving a message not being part of the training.