All reviews for Southern Pride Service

I really like this place because not only are they good at what they do but great Customer Service Clarence was totally awesome he was very thorough and doing the maintenance check to my system I will be calling back for my next maintenance check.

Southern Pride is a top notch company. The experience, from the initial call on through to the technicians arrival is top notch. I was constantly updated on the arrival time. Clarence, my technician was friendly but professional. He patiently answered all my questions and addressed my concerns.My air conditioner was back up and running in no time. I don't usually write reviews but felt that I had to give credit where credit is due. It is often difficult to receive good customer service but they are number one in my book.

Technician Alfredo Carado was excellent in determining the problem, explaining the reason why and completing the repair. His professional manner and technical expertise put me at ease and confident that the repairs would be done correctly.

My appointment was on time, as scheduled. Travis was extremely knowledgeable and thoroughly professional.

Alfredo was simply outstanding. He called before his arrival to let me know he would arriving shortly. He was quite friendly, very professional, and quite knowledgeable. He first listened to my concerns, explained the process, and went to work. He gave me a printout of his findings and made sure I understood everything, as well as his suggestions. He checked both my heating and air conditioning systems. A job well done!! 😃

First time service from this company was excellent! From phone conversation with Miss Lindsey, to the expertise of Mr. Alfredo throughly checking the AC and Furnace, very pleasant and professional. So far, I highly recommend this company!

Excellent service! The technician, Clarence Davis was professional, punctual, and very knowledgeable. He quickly diagnosed the problem and fixed it in a timely manner. I’m very satisfied with the quality of work and would highly recommend Southern Pride Service!

I’m very impressed with this company. The first phone contact was with office staff who were knowledgeable and pleasant. The tech, Luis, was well rained, understood my equipment and provided excellent serve. I can easily recommend Southern Pride.

Just bought a new home and tried resetting our digital thermostat because the A/C and fan constantly ran, even if we adjusted the temperature. Stephen was very professional and friendly. He was able to quickly assess the situation and correct our issue. Stephen is definitely Christmas card worthy, nothing worse than having your house at 83F inside during the summer!!!!

I also appreciate the service package he suggested, but wasn’t pushy about it. I think $25 a month for piece of mind in case we do have an emergency is a fair price, along with the seasonal maintenance/inspection of our setup.

I would highly recommend Southern Pride Service and look forward to doing future business with them and the rest of their team. I didn’t catch the name of the receptionist, but she was very friendly and helpful a well. Thanks again!!!

-Jeff

Lyndsay and team are always responsive and helpful, making scheduling and communication smooth and stress-free. The technicians are knowledgeable, professional, and thorough in their work, providing excellent service every time. I highly recommend this company for their reliability and expertise.

Luis was professional and very personable. He was knowledgeable and thorough while performing maintenance on my HVAC system. After his inspection, Luis explained everything he found and provided recommendations.

Clarence was excellent, very knowledgeable and, extremely professional. Explained all maintenance that was performed and gave recommendations. I truly appreciated that. Looking forward to next service. Thank you for great experience!

I didn't take any photos. The install team did a great job on the install and cleaning after they finished. I was very impressed that they finished in one day. After they were done all the options for the system were covered in detail. Thank you very much for working out the final payment with me, it's good to work with people we have been dealing with over the many years. Thanks, David and Wilm ina Guthrie

The techs are awesome. Have been a customer for over 20 years. Top notch in all they do. They figure out issues. The office staff is also very responsive and professional. Highly recommend.

Thus far I have highest praise for the office staff and sales rep, Travis. They are polite, and demonstrate professionalism at all levels. I am looking forward to my new furnace and air conditioner being installed!

The tech JR Roecker arrived as scheduled and was very professional and thorough. This was a maintenance service and he explained what he was doing and let me know what needed to be replaced without pressure or a sales pitch. Southern Pride HVAC has provided the best service I have seen. Definitely five stars.

Southern Pride Service Inc. has been wonderful to work with. After a phone call this morning, they sent a tech out to service my heating system right away. He effectively and efficiently diagnosed the problem and was able to show me pictures and a video of the part that was not working correctly, and fixed it so that I now have heat! Luis was terrific at his job and extremely polite as well. Thank you also to Kelsey and Sheila for communicating so easily and quickly making my day stress free!

Clarence was great! He took his time and assisted me with resolving several questions about my Geo system.

Travis was amazing in his consultation and was super quick with providing the estimate report.

The technician was on time and very respectful. He took his time and told me everything that was wrong with my hvac system. He didn’t try to sell my additional products I was very impressed with their service, I signed up for their maintenance plan.

(Not sure why Google keeps showing my old review to post as if I hadn’t posted it six months ago. So I’m typing over that one so that I can leave a new one for the tech for this year): Technician Clarence just serviced my HVAC system. He was friendly, came on time, was expedient, tidy, personable, FIXED the problem, and left no mess for clean up. For scheduling, Lyndsey was personable and also professional (bonus points for being a dog person! So was Clarence. We like people who like dogs 😍 Lol). She also alerted him to call me when the technician was on his way. They even sent a text with the technician’s name and picture so I’d know who to expect! Southern Pride conducted business the way professional businesses should. Hats off to you for great work and a great customer experience. You have DEFINITELY earned a new customer. Their website says that they are “THE BEST HEATING AND COOLING COMPANY IN CHARLES COUNTY, MD”, and I see why. (They served my unit in Prince George’s County, Southern MD, and now this company is my preferred provider for HVAC maintenance and service). Thank you.