All reviews for E Puopolo & Son

Saved the day,with Wayne's Drain!

Great guys, good work

After several experiences we found these guys and continue to be happy with them.

Service with a smile. They are quick to respond, provide fast service, and stand by their work.

I have had them do a couple of things at my house, and every time I’ve used them I’ve been extremely satisfied with the workmanship and the workers I would recommend them to anybody.

Mark and his crew fixed a kitchen drain pipe of mine quickly and efficiently. I would highly recommend them! Thank you so much!

have had fantastic service from E Puopolo & Son in the 11 years we've lived in Arlington. I would recommend them for any plumbing issue.

I called them for the first time when our water heater died unexpectedly. They came right away and worked efficiently on immediately replacing it. Very pleasant. I’ll definitely call them in the future for any job they deal with.

They installed a water heater for us during the pandemic, and they did a fantastic job. The installation guys wore masks the whole time and observed social distancing, and explained everything we needed to know about the new water heater. The whole thing was fast and done very professionally. The heater itself is working great. Strongly recommend using them if you need help.

Both of my jobs were relatively minor (toilet seal and shower head replacement). They responded promptly and scheduled within a day of my call. Very professional

Misleading and doesn’t follow directions well. Highly priced for what he did. He took a hour to go 5 miles for a toilet then charged me almost 200 dollars for that hour. Hmm why didn’t he pick it up when he was there for others. That’s because he wants to charge you an arm and a leg. Advice to others pick up your own toilet or anything you want done. Dont let him pick it up. You will pay dearly.

had a bad experience with this company for not honoring the warranty.

They hire subcontractors for less expensive jobs such as drain cleaning. If a subcontractor fails to do a job properly they will charge a full fee for the second service.

I had positive experience in the past, but they recently changed their business model and started using subcontractors. The quality of service went literary down the drain.

After I left two voicemail messages, a guy named Steve called me back and told me that he would come at 9am today to meet me at the work site. I took time off from work and got there at 8:50 and had waited for 45min. He didn't show up. I called and left voicemail. For the whole day no one got back to me :(. Bad experience. Will avoid them in future.

Very dishonest people, double charge on both material and labor, be aware.
update: just a few months after they "fixed" the issues, the shower broke again and even worse than before. I offered them to fix it in exchange for me removing the negative review, the owner said their warranty is one month and called me unethical. So $500+ is down the drain and also my time off from work to deal with it.

Steve, the owner, is condescending and unprofessional. They did a complete hack job in the common laundry room of a condo building. When one of us called him out on it he started calling her names and telling her she didn’t know what she was talking about. They also performed unrequested work bloating the invoice. We now need to call a competent plumber to repair his work as I would never allow someone like him in my home again.