All reviews for Net Zero Heating & Air Conditioning

Great company. Very responsive.

Mr. Pelton and his company, Net Zero, are fantastic!

They carefully removed our old furnace and installed a new furnace in our attic (of all places for the heating system to be originally placed). They were efficient and quickly set up the furnace and cleaned up the ductwork.

Mr. Pelton's personally came over and assessed our heating needs and we appreciated that he did not oversell us on a heating/cooling system that was not needed. Net Zero Heating/Cooling was our third company that we had assess and quote.

After using the heating system for 1 month, we are very pleased.

Overall, excellent value for price paid!

I could NOT be happier with the care, service, and quality of work provided by the guys at NetZero!! I'm the type of person who asks a million questions before making a decision, and I am tireless in planning details and following up - and NetZero (specifically, Brian!) were SO patient with me! I must have asked for at least half a dozen different quotes before deciding on the system that I wanted, and Brian was always happy to answer my questions by phone or email. Once I knew what system I wanted, they were able to guide me in applying for a MassSave HEAT loan, and once that cleared we were off to the races!! The system was installed quickly, and with care, and Brian and his team were incredibly careful and respectful when working in my home. The system they installed is perfect and works beautifully. On top of all of that, NetZero had the best pricing of any heating&cooling business I checked - and I checked quite a few! I really can't recommend these guys highly enough - they will bring you peace of mind and an incredibly comfortable home!

Easy to schedule. Always on time. Professional and friendly. Used for 5 years and will keep coming back.

Friendly and effective - excellent all around service! Resolved my problem in less than an hour...

By far, Net Zero provided the best estimate for a heat pump of the 3 we obtained. Brian understood our concerns and had creative approaches to solving for these. The system was installed as planned and follow up was fast and hassle free. I encourage everyone to get multiple estimates but be sure to include Net Zero.

Absolutely fantastic company. Transparent & hard workers who value the customers! Brian knows everything about hvac it seems, and our installers Steve & Tim & Brian (separate from owner Brian) all brought the supplies & got the job done quickly & efficiently. Absolutely will be recommending this company to my friends & family.

They did a heat pump install for me and I highly recommend them. Very responsive to emails and everything was done exactly when they said it would it be. I also appreciate that they didn’t try to pad the bill with electrical upgrades that weren’t needed (unlike many of their competitors).

Came over soon after call. Made the repair. It's not our first time using NetZero, and we certainly recommend them.

Net Zero Heating and Air Conditioning is awesome. They were recommended by my architect working on an unrelated project, and we had a great experience with them for our installation of three Carrier Infinity Greenspeed air source heat pumps with supplemental gas furnaces. Brian (the owner) explained everything to me in the initial meeting and the potential options and trade-offs. He didn't try to up-sell me on unnecessary accessories, even when I asked about them, when he would have had a perfect opportunity to do so - he gave his honest opinion about what was necessary and what was not needed. His installation crew was on time and polite - showed up exactly when scheduled 6-8 weeks previously, and, after installation, the few minor adjustments of airflow and adjusting various settings on the thermostats were taken care of quickly - the same day in most instances. Highly recommend!

Quickly scheduled, professional and courteous service call as usual.

So kind and patient with us in learning about our system. Whenever we call for help they are on it!

This review is just a confirmation that Net Zero continues to offer outstanding service. Brian came to evaluate and quote a system. After my visit from Mass Save, I was able to get in line for installation. Tim and his team came to install and were inspiringly diligent, skilled, professional, hardworking and attentive to details on appearance/location of all the components. They even gracefully navigated our curious dogs all week.

A+++

If you are considering installing electric heat pumps, look no further than Net Zero. This is truly an exceptional company.
Brian leads an incredible group of competent, professional, friendly and trustworthy people. I had the pleasure of meeting 5 members of his team and each of them was terrific.

1. Brian came to the house and appropriately sized the system. This is extremely important, since an oversized system (as many homeowners might push for) will not function as efficiently. Bigger is definitely not better, when it comes to heat pumps.

2. He gave me a detailed, firm estimate, and then stuck to it. I made a few changes during installation (like adding a heat strip to an air handler for auxiliary heating on really cold nights), and of course, that added to the final cost. Relatively speaking, heat strips are very inexpensive, and easier to put into the system at the time of installation, as the electrician is already there.

3. The lead time was about two months, and he gave me a date about 3 weeks ahead of time. He said it would take 8 days to install three heat pumps, and sure enough, they finished right on schedule.

4. They cleaned up along the way and at the end.

5. They taught me how to use the new Ecobee thermostats, which are fabulous.

In summary, I can emphatically recommend this company without any hesitation or reservation.

As for the new systems, the heat pumps, amazingly, transfer heat from the outside to the inside, even when it is minus 20 degrees outside (supposedly).
It is pure magic.

We find that the heat is a lot more comfortable than that provided by my prior hydronic/forced air system. The heat is more steady, as heat pumps excel at maintaining a level. However, they are not good at quickly raising the temperature. You cannot get that blast of heat when you go make breakfast, first thing in the am.

(My old system would cycle more often. The room would get chilly, and then the heat would blast on for a cycle.)

As a bonus, the heat pumps are quieter than my old AC condensers. However, unlike the old condensers (which were AC only), these outdoor units will be running all winter.

And finally, the indoor fan is often really quiet, as the entire system adjusts its speed according to its needs.

In summary, so far the new heat pumps are working out really well.

This is an exceptionally good company! From planning our heat pump system for our residential home to execution, helping with receiving the refund from the State, and following up with questions and additional requests from us after installation, everything was smooth, friendly, and of high quality. They are competent, helpful, reliable, quick to respond, and always willing to adapt to the customer's needs. Fantastic. I have recommended them to friends and would recommend this company to everybody interested in switching their heating/cooling system to heat pumps. The heat pumps keep the house warm and comfortable even during cold Massachusetts nights without problems.

Great service - friendly and knowledgeable, showed up on time, explained cost before doing certain steps with options, provided tips for changing filters/brands, and collected payment in person to save me time later. Great experience!

Excellent experience. The Technician was professional, knowledgeable and friendly. He quickly diagnosed the issue and efficiently made the repairs. I would highly recommend.

The technician was patient, thorough, polite, and explanatory…I couldn’t have asked for more.

My AC died during a heat wave. They came out the next day, found the problem, and fixed it on the spot. Luckily it was just the thermostat! Very courteous, helpful, and professional.

We have used NetZero for a few years and always been very happy!

NetZero is simply terrific. From new heat pump installation, through tuneups and regular service, they are professional, prompt, reliable, friendly, fairly priced. Highly recommended.