All reviews for Falconi Energy

quick friendly service

Friendly service on the gas pumps

Good company, excellent customer service

Great service. The help are very nice and helpful. The best *****.

I always use their gas station. Great prices and great service.

Always amazing service. Knowledgeable. Thorough. No BS.

Falconi saved the day! Our old oil company very nearly let our tank run dry (we were on fumes), and even though we weren't yet customers (and it was after hours) their on call man got in touch, spoke to the owner, and got us a delivery first thing the next day before we ran out, and in the middle of a major snow storm/cold snap no less. Great to see a company with such superior customer service! A reminder that working with local regional businesses is best. Thank you Falconi! ..... PS stay away from atlas glen-mor they screwed us and very nearly left my family in the cold.

Falconi services the homes at the boarding school where I work/reside. These folks never disappoint. A gentleman just came out to service my unit for the winter and as expected - friendly, courteous and great at his craft. Even when I stop by the full-service gas station in Southborough, I am always treated with courtesy and respect. Lest you lament that customer service and decent folks have gone by the wayside, I submit Falconi has found the secret recipe with their customer service and staff.

Best gas station central Massachusetts No competition!

My mom’s oil heater was not turning on and they sent service within an hour for her! Matt was kind, fast and efficient! Her home is warm again, thank you!

Were very helpful and responsive. Had an issue with our furnace looping on the coldest day we have had this winter. They sent Matt out and he was just awesome. Very pleasant and professional, despite having driven through a snow storm that dumped almost 2 feet of snow. Thank you, Matt. Every time they send you over, I know I am in good hands.

Can't get there billing correct.

Paying with a valid Amex
Sorry sir we need to do a credit check and you need to fill out a form...

Nov 6/2020 Work order#131064 costumer#225950
Jack is the name of the worker.
He has attitude problem,very slow and not friendly.Looks like he hates his job

It happened to me twice that my gas tank cap didn't get closed tight and the car gave me troubles in starting up. I am not sure if the service guy did that on purpose or not. Anyway, I don't get gas at this station anymore.

Being a former customer, I called Falconi Energy to perform repair on my Heating system since my current supplier don't perform maintenance/repair.
I got to know, per policy they only serve customer who buys oil from them, which is ok.
Then I asked, can I get back into contract of buying oil and then you can schedule repair 1-2 months out if you are busy at this time. I was told work with current supplier or somebody else and then hung up on me.

Is this grudge of moving out to new supplier, Rude & un-professional !!!

Talk about COLD welcome to the neighborhood... Bought a house recently, oil burner had an issue - even though Falconi stickers are all over the furnace - would not come out despite being 2 streets away, would not advise, would not move account from previous owners . "Can't help you" -was all we got. Good luck with new customers!

I wish I could give 0 star if that was an option. All the customer service reps are extremely rude, including Kathy and Deb (long time ago). They don't show any listening to your issue, but just simply yell back at you questioning why you ask such a question. I regret so much paying for their heating oil at such a high price. Do NOT recommend their service!

This is to re the owner's reply: If Kathy was doing and saying something in your third paragraph the other day, I wouldn't end up writing this review. Also I am disappointed again that my experience with Kathy was twisted. What you described in your reply was NOT my true experience with Kathy.

Kathy didn't allow me to finish describing my question first at all. I said a few times that "can you listen to me and can you allow me to say my question first? can I talk to your owner because you are impatient". As a customer, I have the right to bring a conflict between the email receipt time and the delivery time to the customer service but Kathy didn't care what my confusion was. She was very emotional and just simply said "does this matter? you got your oil! why you cared what time was sent? why weren't you at home?" she didn't listen to me saying which time was first and what was second because she was impatient and rude. I have been using your service since 2019 but I am so disappointed about how Kathy handles a customer's question/confusion. You are not the first business I brought a confusion to, but I've never encountered a customer service shouting at me and not allowing me to finish my question. As a business stationed in Southborough, you should think about why you lose so many customers living in Southborough. To be honest, if the customer service reps can be more patient and professional, you will earn more business from the local community. But again if you always choose to believe your employee side of the story and ignore customer's true experience, the last bit of hope that your business will take good care of customers will be gone.