All reviews for Wind River Environmental of Springfield, MA

Great service and dependable.

Excellent service and best price around.

Excellent service as usual. They do what they say when they tell you they'll be there.

Had a great experience with Wind River. The tech was friendly and helpful. The online scheduling and payment was a timesaver.

They were quick to respond to my request, showed up on time and finished the job in a timely manner. Technician was proffecional and offeed good advice. Recomended.

Great customer service. Also, the technician was right on time. did an excellent job and after he was done, he explained what was done. Good company.

I had my house’s septic recently pumped by Wind River Environmental. The serviceman that came was very courteous and professional. I would highly recommend this company to my family and friends.

Excellent Quick and On-time Septic pump service. The technician was polite, professional and knowledgeable. I will definitely use Wind River again.....
Bravo!

From the girl in the office to the tech that cleans the tank. All professional and helpful..not pushing products on the homeowner while being informative about caring for the septic system. Highly recommend this company.

We have been using Wind River for the last 4 years and service has been second to none. The technician we have been provided clearly knows how and what to say to customers and will provide you with the most concise and specific advice you need.

Normand, the service technician, was very helpful in explaining to me the workings, current condition and the improvements necessary to keep my 44 year old system in good working order. I wouldn't hesitate to refer Wind River to others.

I had to have my tank pumped today due to the fact that water began to back up into the basement from a shower. I have to say that within 45 minutes Steven was here to pump the tank. STEVEN IS AMAZING!!! He always shows up with a smile on his face. He is kind, courteous, extremely knowledgeable, honest and efficient. I truly could go on and on. It can be a stressful moment when you have an issue like that and you just pray it's not something much more costly that's wrong with the system. Steven is always up front and honest and just makes you feel like you are in good hands. You know like with Allstate only instead of car insurance it's septic tanks, lol. Every time Steven has come here it has been the same great experience. I hope his manager sees this and gives him the accolades he deserves. As a supervisor myself I find that sometimes we focus too much on the negative, what went wrong instead of the 100 other things that went right that day. So please keep up the good work, you really have a stellar employee out in the field and should be proud of his work ethic, etc. you couldn't ask for a better representation of your company. Thank You Again, Liz Byrd & Christa Byrd

Highly recommend this company. Very professional and nice to deal with. They came while I was at work and when I got home I never even realized they were there. They dug for the septic covers and replaced the topsoil nicely. I'm happy with their service.

Service was excellent, the tech was personable, informative, and right on time. From start to finish wind river was professional, its hard to find quality service these days especially from a larger company. Deffinetly recommended, and will be using for all my septic systems needs from now on!

This was the first time I have used Wind River and their service was professional,timely, and informative. The tech was very knowledgeable and informed me of many options available to keep the my septic system running efficiently. I would certainly use them again and refer others to their service.

Very much pleased with this company, contacted them because the previous owner had used their services. Excellent customer service, easy to understand and very articulate. Did not have to make the appointment that far ahead. Arrived on time. Impressed with the technician's professionalism and cleanup afterwards. Felt that the price was reasonable. E-mailed me a follow up print out upon completion of the service. Would not hesitate to have them help us again.

The service technician was excellent - he explained every step of the procedure and answered all of my questions. He offered a couple of additional products to improve the health of the system (I bought one and not the other) but there was no pressure to do so. The service price was very competitive - a little more than one company but a little less than another but I went with them because I had used them twice before and have always been satisfied.

⭐☆☆☆☆ – Disappointed by Unexpected Charges and Lack of Transparency (Resolved see update)

I initially turned to Wind River Environmental with optimism. I had a cracked sewer pipe that needed repair, and their quote came in at about one-third the cost of other companies. I assumed they had a more efficient or innovative method, and was encouraged when they were able to schedule a technician within two days.

Ken, the technician, was professional, courteous, and prompt. He evaluated the situation thoroughly, walking through the house to assess access points and reviewing the location of the damage. As he examined the site more closely, it became clear that the repair might be more involved than originally anticipated. He retrieved his own camera to inspect the pipe—even though I had already provided footage from a recent camera audit I had paid for elsewhere. I was never told this would be an additional charge, nor did I request it.

Ultimately, Ken determined that Wind River would not be able to complete the repair using the proposed method or within the quoted $3,500 price. Their alternative approach would have required major excavation and construction work, which we decided was not acceptable.

Before he left, I specifically asked whether I owed anything for the visit, and Ken told me there would be no charge. I appreciated his honesty and professionalism, despite the job not moving forward.

That’s why I was shocked when, just six hours later, my credit card was charged $400—for a camera inspection I didn’t request and a $50 “energy fee,” which I can only assume was meant to cover fuel or travel costs. There was no prior discussion or consent given for these charges, and no documentation or invoice provided beforehand.

I am now disputing the charge with my credit card company, and I feel compelled to warn others. While the technician himself was helpful and polite, the company’s billing practices were disappointing and, frankly, felt deceptive.

I hope Wind River Environmental reconsiders their approach and does the right thing to resolve this issue. Until then, I cannot recommend their services in good faith.

Update: After initially being charged for a service that was not completed—and without prior authorization—I wrote a formal letter of complaint to Wind River Environmental and also posted a negative review. I later filed a dispute with my credit card company.

To their credit, Wind River has now reversed the unauthorized charges and resolved the billing issue. While the situation was frustrating and could have been avoided with clearer communication upfront, I do appreciate their willingness to make it right in the end.

I’m updating this review to reflect that resolution and to acknowledge that the company ultimately acted to correct the issue.

Poor service organization and will never do business with them again!

I called to have my septic tank pumped. They came out and pumped an abandoned tank on my property which was obviously not my septic tank. When I called to have them come back and fix the mistake they said they would call me back and never did.

Negative 100 stars!!! Horrible service. Horrible business ethics and overcharges for every single possible thing! They charged me 196.00 for an emergency visit (because I called on a Saturday and they'd be arriving on Sunday). I called Sunday morning to see when they'd send someone. Then, they sent the wrong technician who looked at my tub and stated "not sure why I'm here, you need a plumber". You don't say?! 196.00 that cost me. The receptionist was horrible and not at all efficient. They have many ways of speaking in circles, disorganized, and wanted to charge me an extra 350.00 to snake my tub. This single mom called Anchor Sewer and Drain Cleaning, who immediately organized a person to come out within a couple of hours, charged me a total of 165.00 and spent 10 minutes snaking the tub, cleaned up the area.... and fixed it!!! I'm still trying to address this with a supervisor and still no 'emailed' receipt. RUN!!!!