All reviews for Pierce Refrigeration, Inc.

Very good service

Great Refrigeration Company to work with. Never have a problem with response times and provide great service.

They always do quality work. The technicians are knowledgeable and their customer service is great too!

I love Pierce Refrigeration. The staff is always very helpful, and very responsive. do not hesitate to call them for any of your heating and air conditioning needs.

Best in Business. One of my business partner recommended Pierce Refrigeration and I called them and same day they sent a technician and fixed the cooler right away. I really recommend this refrigeration company.

I use Pierce Refrigeration to service my central air system on a regular basis. Technician very knowledgeable and always arrives on time. Staff is very friendly and courteous. Highly recommend this company.

Was recommended this company for central air service from an online group in East Bridgewater. Called and scheduled an appointment for the following week. No call, no show to the appointment. Now a week after the appointment was scheduled, and I still have not been contacted at all. I guess customers are expendable to Pierce. Had another company come out with no issues.

UPDATE
Was contacted by Ron who is one of the owners after posting this review. He apologized several times, told me that I got lost in the mix somewhere, and said that is absolutely not how they do buisiness. Definitely seemed to be a very genuine phone call, and I appreciate it very much. Says a lot about a company when an owner makes the effort to correct a mistake.

We called for service on our central air conditioner. Tech find out the Thermostat is not working. Installed new thermostat and charged for $540.84. Stay away from this company.

My a/c was not functioning, assumed it need to be replaced because of age, so I called Pierce and left message asking them to take a look at it and letting them I was ready to replace the entire system. Never received a call back.

We called for service on our central air conditioner. We knew the fan motor was broken, they said a tech would need to check it out. They sent an inexperienced technician who spent 15 mins fiddling with it talking to someone back at the shop. My husband was listening. We had already had a local guy look at it, but he said he couldn't do the job now, and to call someone else, so we called Pierce. When we told the tech about the motor which he should have known because I stated the problem when I called, he said , "Okay, I'll just have them order the part for you then." I asked him to call me with a quote. After three plus days of never hearing back, we called another company. We were not impressed with what we had experienced. A week later, we received a bill from Pierce for $236 for two hours work. The tech was here for no more than 15 minutes, and didn't fix anything or even call back with a quote for the part. Never heard anything from the tech or company again until I got the bill for doing nothing. Cannot recommend this company.

The owner did respond and offered to credit my account for the $236. I appreciated that.

I had a tech come out to assess an issue. He was professional and helpful. I then called the office to schedule the maintenance the tech recommended and confirmed they'd come back in a month to do 3 things. A different person comes out as scheduled, smelling like booze, and prepared to do none of the work. He proceeded to do the same evaluation the first tech did and tell me I needed to schedule the other things ahead. I told him that's what I had scheduled for that day. He went outside to "call his boss" to find out about these things and just came back in to repeat the same thing. After this guy left I called the office and asked about the things I had scheduled for that day and stated their employee smelled like alcohol. The man on the phone dodged my questions and was asking me if I was available for them to return the next day to do the work he said they'd do. I told him no and I wasn't going to proceed with his company. They then sent me a bill for $300.