All reviews for Modern Energy

Modern Energy install a mini split system two years ago and I love my units. No more putting units in my window at the beginning of the season. Game Changer! Today Modern Energy sent their technician Will for a follow up cleaning and maintenance check. Wil was very professional and very thorough. Wil took the time to show me different accepts of the units. Without even asking he respectfully took his shoes off which I so appreciated. I highly recommend Modern Energy to everyone considering a HVAC system! Thank you Wil and Modern Energy. Look forward to seeing you again NEXT Year.

We needed a heater replacement and after the Mass Save audit and meeting the Modern Energy team at the Worcester Home Show, brought them in to scope a full HVAC system. Ryan went above and beyond in addressing questions, going so far to bring in an engineer to evaluate existing ductwork for the system upgrade, and explained why that would not be an option (code & structure issues, all legit). The installation team that we worked with - Sean, Serg & Anthony as well as Brendan and the staff electricians -- were courteous and professional. And they worked through the June heat wave, which was above and beyond especially given that much of the work was in the attic on the worst days. Our questions were answered along the way and we received a walkthrough of the system including when & how to install new air filters every 6 months (probably more frequently for us since we have cats).

The HVAC team also coordinated with the Insulation team to come in right after the new system was installed and update the insulation - it is a separate team from the HVAC team and made it SO MUCH EASIER than trying to coordinate between two companies.

One more shout out to Lori in the office who worked with me on the final invoice documentation so that we could also file for rebates through NextZero.

The system has been in place and operational for the past 2 weeks and we are thoroughly pleased with the results!

Will came to do an annual cleaning and system check on our whole house mini split system installed by Modern Energy. We have 7 indoor heads with 3 outdoor units powering them and it has been working perfectly since originally installed. Will was professional and very informative about the whole process. He said our system was in good condition and gave it a clean bill of health ready for another season.

Even before we decided to hire Modern Energy, our sales rep, Dan, explained the whole process, including the available $10,000 rebate and zero percent payment plan, with no hard sell whatsoever, that we didn't bother getting other estimates for the heat pump and mini splits that we wanted to install. I don't know if their prices are higher than than that of other companies, but if they are, I would recommend you hire Modern Energy anyway. It's worth the extra money! Dan was both competent and friendly, and he kept us informed every step of the way. I can't imagine any better customer service. The installation team was the same way, clearly competent and friendly, explaining anything we needed to know. I can't say enough about how positive our experience was with Modern Energy!

We had a great experience working with Modern Energy to install mini splits into our house. They helped us through the whole process from getting the rebate from the state of MA through the installation process. They showed up on the day and time they were supposed to and did not take very long to finish the job. The workers were clean, professional, friendly and answered all of our questions. I especially liked that Modern Energy applied for the rebate after deducting the amount from the balance owed. I would use them again!!!

I was so pleased with all of the service we received. Jimmy and JV were amazing. Everything was installed to perfection and when everything was completed they took their time explaining how to use the units. They were very patient in answered all questions and did not rush us through. When the job was done everything was cleaned up both inside and out. Thank you for a job well done. Two of the nicest and most knowledgeable technicians I have ever worked with.

Two years ago I had Modern Energy install Heat Pumps into my home. For the past two years they have been running efficiently as they should.
Today I had they come out to service them. William Normandin came to do the service, he was very pleasant and knowledgeable and answered all of my questions. He was very efficient in servicing the units making sure that everything is running as it should be.
Thank you William a good job done!

Jimmy and JV were excellent workers as well as Jordan and Lee and Chris. The entire team was very professional and great to work with. Thanks again, Andy

Modern Energy did a wonderful job installing our mini splits as well as maintaining them as needed. Will came to clean our system and was incredibly helpful and kind. Easy to work with and did great work cleaning them up. Highly reccomend!

Today 5/7/25 I had my first maintenance service appointment for my mini splits heating and cooling system, and I couldn’t be more pleased with the experience. Will did an outstanding job—he was punctual, professional, and very thorough. He explained everything clearly and made sure the system was running efficiently by the time he left. It’s a blessing to have someone so knowledgeable and trustworthy working on something so important in my home. Thank you, Will—may blessings continue to follow you in all that you do! It was such a pleasure to have been able to meet you! He really deserves a raise or minimum a bonus for making the company look so good!

Really happy with my heat pump install thanks to Brandon C. He made sure to patch every hole so no critters got in, was very thorough, showed us how to take care of the equipment and was overall very respectful of my home.

Outstanding Experience with Modern Energy

Modern Energy installed my mini split system and I couldn’t be more satisfied. They guided me through the Mass Save program and provided thoughtful, creative solutions to keep the installation clean and in line with my home’s design.

The system, installed in February 2025, has performed flawlessly. The AC is working even better than expected, and thanks to my solar setup, I’ve had little to no electric bill — a great bonus.

Special thanks to Dan Butay, who was knowledgeable, professional, and responsive throughout. Working with Dan and the Modern Energy team was a smooth and positive experience. I highly recommend them.

Andrew came to my home and explained the heat pump system and how it works. He went through the house and came up with a Mitsubishi mini split system that was tailored to my home. A great start and now the work. The crew of Tito, Matt, JV and Jimmy were outstanding working on a 72 year old home. My nervousness turned to confidence as I watched the result unfold. Just an amazing crew!!. They did have a few issues with my old home but they brought in other people to make sure that the install was done correctly. Now the fact of my old home also means an old electrical service. Alex and Joe the electricians brought me into the modern world and the work they did can only be described as OMG!! I now have 200 amp service and the care that all the install team showed to me and my home...let's say I'm truly grateful...Thank you Modern Energy!! Also I did have one small issue that Tito came back and took care of with no fuss...Even the first service great!!!

Will gave me an in depth tutorial on how the mini-split cleaning works, how I can help maintain my own units, and what to look out for. He was very thorough and professional!

Modern Energy has been so easy to work with from the beginning to end. I worked with Cesar from Sales. The installing crew were courteous. They made sure to clean up any mess they made . Jimmy, JV, Will and Nick thank you all for the great service.

I used Modern Energy to have blown-in insulation installed in my 3 family rental property and couldn't be happier. They were very thorough installing insulation in all exterior walls and all areas of the basement. They came out during a cold snow day and were able to perform the job flawlessly and impressively didn't crack a single piece of vinyl in the cold temperatures during the removal or reinstalling process. They were very considerate of the tenants and cleaned up afterwards. Would use them again and very please with the results! Thanks for the great work.

We had Modern Energy install a mini split system last January and are very pleased with every aspect of the project. Today Modern Energy sent their technician Will for a follow up cleaning and maintenance check. Will was very professional and thorough. Without even asking he respectfully took his shoes off which I so appreciated. I highly recommend Modern Energy to any and everyone considering a HVAC system!

Recently had mini splits installed at the house. The entire experience was fantastic. Ryan (sales rep) was very knowledgeable and prompt to answer any questions or concerns. Jimmy, JV Nick and Chris (installers) we're very professional, polite, and considerate of the property. They tried not to disturb anything at the house and when they needed to, they cleaned up and put everything back. We ran into a few hiccups on the first day of install, but the team was quick to inform me and had suggestions on mitigations right away. Even with the changes the team finished on time and did high quality work. Very happy with the experience and would recommend them to anyone.

I MUST rate both my Purchase and Installation experience with Modern Energy - 5 STARS!!!

My 20-year-old Fujitsu Mini-Split Air Conditioner was a big old 22,000 BTU relic, the size of a commercial unit that was surface mounted on the ceiling in a large L-shaped room above my garage, for years it worked awesome. Unfortunately, it finally reached its end-of-life and needed to be replaced

The Sale and Purchase Experience:

I have a challenging space because of slanted ceilings and baseboard heating, I have very little wall or floor space, and it is an L-shaped room. The optimum solution would be to replace it with another ceiling unit; however, they no longer make a surface mount model like the unit I was replacing (BTW, my new flush mount ceiling cassette is hardly visible, and it looks great).

I received a quote from another company that installed and services my other existing Mitsubishi Mini-Splits in my downstairs living area – the quote about gave me a heart attack! Not to mention the quality of the work they have performed for me has been mostly substandard and overly frustrating. The quote was so high I was seriously considering just putting in window units, which are loud, less efficient, and much more inconvenient - I just could not justify the quote they gave me.

I then reached out to Modern Energy, and from the start my experience with Ryan was like a breath of fresh air. Instead of quoting me what the other company proposed, two floor units that would circulate air around the short section of each L in the room (i.e. not very efficient or cost effective), Ryan quoted me a one-way ceiling cassette that mounts flush in the ceiling and pushes the air across the length of the room (same as my old unit that worked awesome), at a much more reasonable cost compared to the quote from the other company. BTW, the other company did mention ceiling cassettes; however, they said because of the installation labor, it would be more expensive than their quote for floor units (that’s right – more expensive than the quote that almost gave me a heart attack!).

After doing my research, I signed the Modern Energy quote, and an installation date was set.

The Installation Experience:

The Modern Energy installation team arrived on-time, on-schedule, and they performed a professional installation that looks awesome and works great! Now it doesn’t always go perfectly smooth, and there were a couple hiccups, but they were both solved perfectly and without any hassle or aggravation on my part.

Here’s to hoping my ongoing experience with Modern Energy is equally satisfying and professional. Based on my purchase and installation experience, I would HIGHLY, HIGHLY, HIGHLY, recommend Modern Energy to my family and friends.

My sincere thanks and appreciation go out to the entire team at Modern Energy for a job well done and very stress-free experience!

Recently, I had done the installations of five mini splits in my house. I am very, very happy about everything Cesar, the salesman that took care of my needs, he’s bilingual and did a very good job helping and understanding me. The splits works very good. I love the result. I am saving money in my electric bill definitely and, I highly recommend it. It was a wonderful experience with the crew too, and they installed Mitsubishi equipment, the splits Mitsubishi compressor. another person that came to my house especialices in this matter said, that I have the best one in the market, that those matchings are the best one in the market, so I’m very happy about that , I’m saving money in my electric bill plus , well confortable at home, thanks.

Jay, Jose M, Jose C and Tim treated my home as if it were their own. Kept me updated on progress, a clean workspace, and had great attention to detail.

It’s hard to find companies with employees who care about the quality of their work but this crew certainly does.