All reviews for The Portland Group - Worcester

Great service!

Pleasant, knowledgeable staff.

Very knowledgeable & helpful staff

Very helpful and customer service oriented

Amazing staff felt welcome

I've been here a few time to pickup odds and ends for small jobs. The staff is always very friendly and knowledgeable. Prices for the things I've bought seem extremely reasonable compare to online. (mainly oil heating system components).

Kathie was a huge help in explaining the difference between all our sink choices ! The store displays are fantastic and lets you understand what your product will look like in person!

Kathie has been sooo incredibly helpful and responsive. I would buy from here again because she went above and beyond with customer service.

Expensive

Wasn’t allowed to come in because I had a 4 month old baby with me. Kind of discriminatory, I drove a long way to come look at bathroom vanities. Sorry I cant get a babysitter every time I want to leave my house.

Website says open drove 45 minutes, apparently there's two parts to the business but they don't say that on the website. And the lady inside was very unfriendly will never go back.

My wife and I visited this place a couple months ago. We are rebuilding a new bathroom and needed everthing a new bath would need. The lady behind the counter was on a very obviously personal call with someone and would not even look at us. We stood by the desk and she turned away and faced the wall. We continued to walk around the store for another 20 or so minutes hoping she would finish her call; she kept her back to us the entire time. I will never go back.

Ordered over 1500’ of 3/4 pex and i was delivered 1200’. And they charged us for the full 1500’ when i called the wearhouse they went back n fourth with me over the 200’ that they miscounted and was never delivered. I went to return the whole order and they refused to refund the full cost due to them shorting the order on delivery, so they basically kept 228$ of product they never delivered. Spoke with the manager about the issue they could not prove they sold me 1300’ or 1500’ of tubing. If i could post a picture id you would see the mess they left on delivery.

Worst Customer Service I’ve Ever Experienced – Avoid This Place

I worked in retail for over 12 years and my wife and I have never been treated as poorly as I was here. My wife purchased a Kohler kitchen faucet as a backup while I waited for parts from Kohler to repair our existing one. The parts arrived, I fixed the faucet, and we returned the unopened replacement.

At the return, the front desk staff member Karen immediately accused us of taking a part from the box (“the clip” — actually a collet set). She made this assumption without even opening the box or comparing it to the same model in stock. The manager and sales staff backed her up without checking anything.

Turns out, the part they claimed was missing isn’t even included in this newly redesigned model — which is why Kohler had to send it separately.

It’s been over 10 days and still no refund.
I’ve never left a bad review before, but this business deserves it. Rude, uninformed staff and terrible service. Plenty of other plumbing supply stores out there — go anywhere else.

0/10 — Avoid at all cost.

Donna,
First, no parts were missing from our return. That is a fact. Your manager is a liar and you are misinformed. He never even looked in the box or compared it to the same in stock item. This was returned 100% the way I purchased it. Second, our credit was only issued after my wife filed a dispute with our credit card company. I returned this 10/7 at roughly 9:00am. Our credit dispute was resolved on 10/17 through Chase our CC. Absolutely horrendous customer service and your employees are lying to you.