All reviews for Heating & Air Conditioning

Terrific professional service. The workers at Heating & Air Conditioning are fantastic and considerate and will answer all your furnace-related queries. I never felt they were pushing me to purchase anything unnecessary and they were consistently clear about the cost. Will continue to rely on them for my furnace repair needs in Chadsey Condon
Detroit.

James was awesome and I would highly recommend him to anyone! We had our furnace serviced this year and are very happy with the quality of service, response as well as all explanations along the way. Would highly recommend Empire Heating & Air Conditioning!

Andy called prior to his arrival to let me know he was on his way. He arrived on time and immediately set about his work. Sam was professional, courteous, and personable; I hope I can request him for my next service call. l will definitely be recommending them to those I know who may be in need of the services offered.

I called on Sunday and Mark was here on Monday to fix our AC which had stopped cooling. This was our first time to use this firm based on a recommendation from my brother. Mark got us back up and running and we couldn't be more pleased. Great job!

The technician arrived within the window they gave when I called. After checking the furnace they provided a quote for the work and completed it right away. Reasonably priced and I didn't feel taken advantage of since I was sitting in a cold house.

Brian and the staff here are top notch. Had an inducer motor fail on my residential furnace. Brian was able to quickly get me pricing on all needed materials, had everything in stock, and at a very reasonable price. He made a suggestion on additional components to make the job easier and it was a huge time saver!! This is my new HVAC store for the future!!

The technician expertly installed our new thermostat in just 45 minutes!

If I could give it zero stars I absolutely would!!!! This is a SCAM!!!!! They treat you nice and get you to sign up for this membership and then promise a technician and no one comes out! Me and my boss called from two different numbers I called the 855 number and she called the main number and they literally tried to lie to us! We ended up catching them in the lie! DO NOT CONTACT THIS COMPANY!!! We have already reached out to the BBB, the authorities, and our attorney as well. All the reviews are fake also!!!! BEWARE OF THIS COMPANY!!!! Don’t make the same mistake!

Our central air unit was leaking, so I called empire heading & cooling. I was charged $500 for them to add a filter and a holes to my system. My other unit stopped working the next day. The technician came out THREE times and had no idea on how to fix what went wrong. We called someone else and he was able to tell us OVER THE PHONE the reason why it could have stopped working. The technician had no clue what he was doing and please don’t use there service.

Terrible experience! If I could give no stars I definitely would! Despite all the good reviews, the technician came out in his personal vehicle without uniform, apparently in cohorts with the homeowner to work under the table to fix our furnace. They planned to report back to the company that there weren't any issues, so that only a $99 evaluation would be on file and pocket the money from the fix. The tech returned 2 days after scheduled visit with the owner once again to complete repair off the books, but left after we denied to comply with their under the table scheme. After calling the company to report this, I was told by the person who answered the phone that they are in disbelief that their technician would do such a thing after nearly 2 decades of working with the company, and denied to take my complaint. They also denied me an account summary of what was reported that day by said technician. It's a shame that someone who has worked for the company so long would put their licence and job on the line for a few extra bucks in their pocket!