All reviews for Grapids Home Services

Clint called ahead and was on time. He was polite and well mannered and very informative about the furnace and the repair. I was very pleased with the services that me and my husband decided to go with a service plan. I would recommend this facility to my family and friends.

At first we had the technicians come out and take a look at our systems. The two gentlemen were very upfront and honest about the state of our HVAC system. They also took the time to explain and show us the areas of concern. Then, we were able to schedule an appointment to discuss our options for the following night. Once again we were impressed with their professionalism. To top it all off, they were able to install our furnaces, ACs and water heater the very next day! I am beyond impressed with this company and would highly recommend them for any of the services you need addressed. They have gone above and beyond with their customer service to include a thank you gift. One of the best experiences we’ve had!

The staff and technicians made sure that the safety of those in my home was a number one priority. To find out that your furnace has to be turned off due to leaks is a lot to swallow in the dead of winter. GRapids Home Services made sure we stayed warm by providing space heaters and even got me on the schedule for a new finance the next day!

Cody was very professional, courteous and helpful. I would recommend Him to anyone. He recommend what needed to be replaced and suggestions for upgrades. It was a pleasure having Him taking care of our heating and air condition system.

The communication was great with the company. They sent text messages for Reminders and the technician called in the morning to make sure I was ready for him to show up. Cody was very Thorough and Pleasant. I appreciated the pictures that he took of the inside of the furnace etc. so I could understand what he was seeing. You also get a big checklist of what’s going well and what you need to keep an eye on. I did replace something on the air conditioner, which increased the price a little bit, but it wasn’t a hard sell or anything

I just got out of a bad relationship with Service Professor, who wrongfully discharged me as a customer because I enforced the contract over drain clean pricing. Because I'm the one with class, I won't go into the details to shame them.

GRapids is the best service, price and system you will find in West Michigan for HVAC, electrical and plumbing. If you've had a bad experience elsewhere, give Andrew a call and let him change your mind!

We had Cody A come out and check on our water heater that's been acting up. What I appreciate about techs like Cody and the ones that we've had out previously (they did our furnace and AC previously), is they're thorough, give you options, and an honest opinion with next steps one way or the other. Definitely recommend them!

The service I received from Grand Rapids Home Service was fast, and professional and might I add they do "Great Work" handy and clean up behind themselves.

Brent and Andrew were outstanding individuals and did an excellent job. They came prepared, on time and walked us through the entire plan for installation of our new boiler and hot water heater. Brent’s technical explanation and past experience gave us confidence with this major expense. Not only did they perform a topnotch installation, they remained on site throughout the lengthy start up of the new equipment, (full heat up of boiler system). They were professional, polite, and respectful. They did not rush to leave and were committed to completing a top quality service.
We cannot express how appreciative and pleased to have chosen Grapids to complete this project.

Had repaired my furnace over wknd.
Ser Tech, Drew, followed up, checked a couple things & confirmed furance was working good.
Great company & fair priced!

We have an 11 year old furnace which we have inspected each year by a different company. This year I choose Grapids to inspect our furnace. Kevin, the technician, did a thorough investigation of our furnace using a probe camera. He found cracks in our heat exchanger and a gas leak. Not sure if this would have been found by our old contractor. Thought the inspection was top notch. The inspection cost $29.00, which ended up with the purchase of a new furnace.

The care for our safety is much appreciated

Everyone that has been to our house this holiday season to help us figure out, estimate and complete our kitchen repiping has been amazing. From the office lady Rosie, to Andrew, Marshall, Conner and Ryan. You all are AMAZING and we’re so thankful!

Brandon showed up on time and was very friendly and professional. He unplugged my bathtub in minutes and had it drained quickly. I was so happy to have my tub fixed and to have Brandon here. Would use this company again.

We have been using Grapids for years and everyone there is always so kind and helpful! We will continue to use them because they are focused on helping solve the problem in a way that works for us more than just making a sale. Recently we have worked with Austin and Gary, and they were both really pleasant to work with and helpful!

I had a furnace inspection/tune-up and water heater flush. All went well with no issues. The tech was on time and informative. There was no pressure to upsell as the tech did have some recommendations and didn’t push after I declined. I have no other experience with Grapid, but definitely would consider them for any future work.

We had a kitchen drain that was getting worse over time as it was very slow draining to not draining. Andrew worked on it with a snake for quite awhile and did it several times to make sure that the clog was gone and the drain was running smooth again. The clog was at least 25+ feet into the pipe and it was stubborn but Andrew did not give up until it was fixed!! I highly recommend him at Grapids.he was very nice and so thorough. Will definately ask for him if we need services in the future.

Very impressed by level of professionalism and friendliness, from appointment intake by Anthony to Evan and James the electrician and technician who repaired an electrical wiring problem in our older home and did a maintenance tuneup on our furnace. Definitely recommend Grapids Home Services and will be calling them first for future repairs and installations.

Won a free HVAC tuneup review and Hudson did a great job. He was super helpful and communicative and extra professional. This company is not pushy and doesn’t try and over sell services. - they have families comfort and safety in mind. Refreshing experience.

Thank you so much for being such AWESOME PEOPLE 😊. Very professional. Everyone from Greg the supervisor to Sam E. And Ephraim and Nick the roofer they really did an amazing job... I'm so THANKFUL AND GRATEFUL... GOD 🙏🙏🙏 BLESS YOU ALL... I'm not having to use my oven anymore to heat anymore and I COULDN'T be any more HAPPY 😁😁😁

Grapids recently did an inspection and new furnace/air conditioner install for my Grandma. They were prompt to do the inspection, honest of their findings and honest with the options they gave her. They went above and beyond to get her scheduled and taken care of immediately. Above all things, she said she felt safe, respected and cared for. We would never choose another company for our HVAC services; they have customers for life.

Efforts to install my furnace were met with size difference and they had to go through another way. This worked out but added time to complete the job. Then they discovered that I need another intake duct🤦🏻‍♀️ well after thorough investigation to assure not stone was unturned we agreed where the new duct could go. This will be done another day. But for sure pride was taken in doing the job correctly and for what will get the best results for the operation of my new furnace! I look forward to continuing my working relationship with these installer and this company! Job well done!