All reviews for Your Way Cleaning

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Your Way Cleaning does an amazing job. Super friendly team, always on time, and they really leave everything spotless. You can tell they care about doing things right. Totally recommend them if you need a cleaning service you can count on!

Hired Your Way Cleaning twice once after renovation and again before a client visit. Both times, the crew was on time, worked quickly, and left the space spotless.
Responsive with last-minute scheduling, great team!

We started using Your Way Cleaning about a year ago after issues with our last cleaning company and it’s been a great decision. Communication is easy, scheduling is flexible, and they always leave the place spotless.

We recently had a minor mishap from one of our employees, and the YWC team handled it professionally and without complaint. I came to write a review since that kind of service matters and to say we’re sticking with them.

I spent several months in Grand Rapids last year for work, and during that time, we hired Your Way Cleaning to take care of the office I was managing. They were super reliable, easy to work with, and always did a great job.
Quinton was very professional and responsive whenever we needed to adjust something. Honestly, they made my time there way smoother.
Highly recommend them if you’re in the area — they really take their work seriously.

We’ve been using Your Way Cleaning for over six years in our office building, and they’ve consistently provided high-quality, reliable service. What sets them apart is their communication — if we ever have special instructions or schedule changes, they’re on it right away.

Quinton has also always made it a point to follow up personally, and that care and attention to detail really makes a difference. His team is polite, trustworthy, and they respect our space and our team.

When we had construction nearby, they adjusted their cleaning strategy without us even asking, making sure to dust so any debris didn’t build up. It’s hard to find people who take that kind of initiative. Highly recommend!!

I own a small design studio in town and started working with Your Way Cleaning earlier this year. They’ve been nothing but professional — always on time, super responsive, and detailed.
One of our employees spilled coffee behind a cabinet once, and they caught it during routine cleaning without us even mentioning it.
That’s the kind of attention you don’t expect, but it’s exactly what makes them worth it. Highly recommend for any business that needs a dependable cleaning team.

We partnered with Your Way Cleaning for over ten years, and for a large portion of that time, we were grateful for the consistency and professionalism of their service. Unfortunately, the past two years saw a noticeable decline in quality and communication that ultimately led us to seek out a new provider.

Despite our best efforts to work through the concerns the past 6 months—many of which took place in conversations, & post-it notes—the issues continued to escalate. There were recurring problems with basic duties not being fulfilled, such as empty paper towel dispensers even right after cleanings, neglected corners, and high-touch surfaces like door handles and toilet areas that were never cleaned. I eventually had to clean these areas myself, keeping a log to track what was being missed.

The communication breakdown only deepened. I had been working directly with one of their managers at her request. I assumed this was a mutually agreed structure, but it later became clear this wasn’t communicated internally. The resulting confusion solidified our decision to move on. Had the owner asked me for clarification at any point after that miscommunication, I would’ve happily provided context.

It’s also worth noting that previous staff were hesitant to report cleaning issues because they were under the impression the company refused to expand duties, even when clearly within the contract. This created a culture of silence that we worked to correct. When I took over, I made a good faith effort to address these issues gradually. We were never approached with any proposals to amend the contract or service scope, which could have helped.

As for additional “extra” cleaning requests: we only asked twice in several months for minor spot-vacuuming where contractors had worked—requests that took less than a minute each. We were never informed this was seen as excessive or problematic.

Ultimately, we’ve transitioned to a new provider who has already shown greater consistency and professionalism, offering cleanings twice a week without the need for micromanagement. Several companies we interviewed said our cleaning needs were actually quite simple compared to the time commitment previously reported.

As of now, we are still awaiting clarification on the prorated amount for April since they were only completing 1/3 of the agreed upon duties after month of coaching and grace, and the return of two missing key fobs.

We genuinely wish the Your Way Cleaning team well, but our experience over the last two years does not reflect the level of service or transparency expected in a long-term professional relationship.