All reviews for Hobart Service

They have some very good technicians. Great products.

The recent closing of their local parts desk for same day pickup of parts is disappointing and makes it difficult for their customers to get broken Hobart machines up and running in a timely manner. EDIT: Their parts desk is open again. YAY!

A miserable experience. Avoid.

What a joke of a company. No support whatsoever. Horrible parts and service departments.

Service is slow and terrible. Avoid hobart at all costs. WARNING DO NOT PURCHASE ANYTHING HOBART. You will regret it.

Horrible customer service, they offer no tech support over the phone and they no call no showed for the service appointment.

Don’t bother trying to pick up parts they shut down the whole company for a morning meeting and during their lunch hour I guess when you’re a big company customer service is irrelevant

Still waiting for a call... 3 days and 5 phone calls later. No one answering at my local service office.

We called this company to indicate a problem with our saw and specified the part that needed to be replaced. The individual who took our phone call neglected to take note of the part that we discussed, so the person who came to repair the saw, showed up without the necessary part. When I called to discuss this problem, I was told by the same individual who took our original phone call, "Sorry, we talk to hundreds of people every day. We don't write every single thing down that they say." Thankfully, the repair person was very displeased with the service we received from the main office, so he tracked down the part we needed and drove even more out his way to get the part and repair our saw.

Just because you talk to hundreds of people every day, doesn't mean they should be treated like a number. As a business owner, I give my customers the attention and respect they deserve. I expect to be given the same treatment.

Got road raged at, and flipped off by, a guy driving a Hobart company van in Edina. If this person is representing this company this way on the road then they will never receive my business.

Awful customer service each time we’ve called. Most recently I placed a work order for our Hobart dishwasher and was told 3-4 days. Called on Day 5 and was told we’re still not scheduled for service. Called every day after that for 12 days, many times I would be disconnected after sitting on hold over 30 minutes. Was told a service manager (Billy?) would get back to me. Never heard a peep. Our 2 year old dishwasher (warranty expired) had a major failure that may cost a third of the price of the original equipment to fix, and we can’t even get them to service their own equipment. Will be taking action against this company. Avoid at all costs.

Hobart dishwasher stopped working, called around and this is the only place we’ve found so far that will even work on Hobarts. The week has passed and they won’t even tell us when they MIGHT schedule us. Tried to escalate to “emergency after hours” rates, but that’s a joke in case you’re wondering. Two nights have passed with us being told to be ready for a tech who never calls and never shows. Checked on it today and they still won’t tell me if an emergency tech might show up anytime in the near future.

Also, if you manage to reach someone by phone, do not expect to be treated well.

I called a week ago for a service call at one of my schools, and I was sent a text that a technician would be there the next day. On that day, I received another text saying they would be out on Thursday. Then on Thursday, I received another text saying the call was placed on hold, and to call with questions. I called on Thursday, Friday, and again on Monday. Each time I was told that the dispatcher would give me a call with an update on the repair needed for the dish machine. I have yet to receive a return call. Since then, my staff has been unable to serve meals on reusable trays, and have had to use disposable trays and utensils. I find this completely unacceptable!