All reviews for Randall Heating and Cooling

I had a tremendous experience and would proudly have Geoffrey and his crew back. I openly recommend them and will be calling them again for any issues. Exceptional communication, superior and efficient work. Spectacular client service!!

Geoffrey, the service person was on time, friendly and efficient as always. My experience with him and the company could not have been better. He did the clean up and charge a very reasonable price. I love your company and your service. Thanks and keep it up.

The best company we have worked with. We ran into furnace-related issue and their tech offered to come and fix it for a very reasonable charge. He did it much faster and efficiently. Would absolutely use again.

Amazing company with great customer service! Guy in the office was quick to respond to my questions. Due to unforeseen circumstances, I had to change my scheduled install date twice. They were understanding and accommodating. Geoffrey was prompt for appointments and extremely knowledgeable.

Arrived home in late afternoon & house was warm inside. Called Randall Heating and Cooling, Geoffrey came out within an hour, expeditiously diagnosed the problem, replaced the bad part, and we were cool again. So appreciative of the quick response and superior work. Simply the best!!

Geoffrey came out to service my air conditioner because it has been a long time since I had it serviced. He found out that everything was in perfect shape and only charged me for an A/C tune up which saved me some money. Thumbs up to Randall Heating and Cooling! I highly endorse this company for their service and sales!!

Geoffrey was awesome! He always goes the extra mile to make sure the units are running perfectly. Today he identified an issue and fixed it quickly. He is knowledgeable, professional and most importantly takes the time to explain the issue along with its level of severity. I can trust Geoffrey advice which is so very important to me. Thanks Randall Heating and Cooling for providing quality service!!

Randall Heating and Cooling are very price conscious for their customers, and have always treated us very fair. Most recently Geoffrey was dispatched to evaluate a problem with my AC unit. He was professional, prompt, thorough, and honest with his explanation. I would highly recommend this company.

Geoffrey from Randall Heating and Cooling did an excellent work. He was efficient, explained everything in detail of our options, was able to find a new heater right away. Got to work and had it installed quickly. Everything was nice and clean. He also uninstalled the old heating system. Did a tremendous job! We would recommend them without hesitation.

I called for service on my furnace -it was working but had an error code blinking. The call center said it would be a $99 service fee or you could join their yearly membership for $150, and then any future service calls would be free. Service call is only them coming to diagnose the problem. Work and parts are not included. I agreed to the membership because I have several projects on the horizon. For a Scheduled appointment they have a three hour arrival window. Service tech scheduler called said tech was half hour away, 45 min later I called service tech scheduler to see if everything was all right , then told 10 minutes out, half hour after that tech arrives. Diagnosis problem, service tech scheduler calls and says it’s wiring thar has to do with running high efficiently and that we are wasting gas and that it would cost $525. I agree thinking this must be a big project. Service tech never left my house to go to truck. Service tech was done in 10 minutes. They charged my card with hardly any details written on the receipt. I called the next day to get a line item invoice. It took 3 calls into their call center but got an invoice that said furnace bypass limit switch installation. I asked call center for scheduler to call me. I spoke with him and asked if they actually installed a part and he said yes. The tech never left my house-not even to his truck-did he have it in his pocket because he didn’t bring a tool kit with him either. They charged me over $600 for a part that costs at most $250 and less than an hour time. $250/hr? I canceled the membership, haven’t gotten the $50 refund yet (still charged the $99 service fee) and am guessing after this review might not. My furnace was always running just had the error code so don’t really know if they fixed it or just cleared the code. I feel ripped off but I tried to give you all the details so you can make your own decision.