All reviews for KMS Air Duct Cleaning

I called KMS to schedule a dryer vent cleaning. I was greeted by lovely lady Lisa who not only scheduled my appointment, but also took my credit card payment at the end of my appointment over the phone. She was very professional, efficient and a pleasure to deal with. Nick and DonTrell completed the service for me yesterday and they did a very good job. No complaints here at all and in fact I highly recommend this company. Thank you to all of you who assisted me and I wish you all the best in this life.

KMS Air Duct Cleaning has cleaned multiple properties for us and they consistently do a fantastic job. Their team is professional, responsive, and easy to work with from scheduling all the way through completion. The customer service is excellent, pricing is fair, and the quality of work is always solid. They communicate well, show up when they say they will, and leave the properties in great condition afterward. It’s hard to find vendors that are reliable across the board, but KMS has been exactly that for us. Highly recommend them for anyone looking for dependable air duct cleaning services.

Great customer service!

They did great job

Very thorough. Was very please with the work done.

affordable and the job is done right!! unlike twins cities air duck cleaning.

Rashaud and Antonio did a great job!

KMS provides a fantastic job. I've used them a few times and they never disappoint.

Lavonne and her staff are personable and prompt. I recommend using KMS for all you Air Duct cleaning needs.

Great service, worth every penny, the technician that came to do the service was very friendly and professional, I will be using them again 2-3 years down the road when my ducts need to be cleaned again.

I own a heating and air conditioning company and have used and referred KMS for over 20 years. We are extremely satisfied in the service they have provided. The prices are fair, and you get what you pay for with KMS.

Amazing service by the leader who was the tech who cleaned the air ducts at our restaurant. It was a lot of work and it took him approximately 11 hours to complete all the work! and his assistant was very nice in my two men! i highly recommend this team to you!

Center Point Energy uses this company to subcontract out vent cleaning. They worked with me on my frequently changing schedule. Brandon from KMS came out to my townhouse and did a great job!

He was friendly and wasn't afraid to show me what was being taken out my vents. They were FILTHY!

I recommend this company to anyone. They did my whole house for $230, plus $90 for the dryer & dryer vent.

Well worth the money and will be using them again in the future.

I’m so impressed by the work that was done at my home by Alex. He is knowledgeable, friendly, professional, gracious, and walked me through each step of what he was doing. I highly recommend him and KMS and the price was very reasonable too.

Wonderful service and a job well done! I will continue to use KMS anytime we need our vents cleaned. I've recommended them many times and all my friends have had very positive experiences.

We called them based on a recommendation from a friend. They got us scheduled right away and their pricing was very competitive compared to other places in the area! They were very thorough and professional.

Raevon Davis and the KMS team did an excellent job servicing 3 condo properties in Minneapolis. They were communicative, friendly, and consistent. Thank you to Rae and their whole team!!

I have called the company. I will update this post after their response.
Update: I increased my overall rating to 2. The company listened to and heard my complaints. They presented two options: come out to fix the vent damage and the gouge in the wall or financial restitution. I accepted the small financial restitution.

Results: Dust/Particles Everywhere; Minor Property Damage. I have lived in my townhome for many years and never had the ducts or A/C cleaned. The association's management company uses KMS for exterior work and KMS was offering a special for our community. I hired KMS to clean the inside dryer vent, furnace ducts, and outside A/C.

Positives Overall- The gentleman that did the work was on time, nice and personable.

Positives Outside A/C Cleaning- The A/C is clean and running more efficiently.

Negatives Inside Dryer Vent Cleaning- After the work was complete, there were large ‘dust bunnies’ left on top of the washer/dryer, floor of the laundry room, and the floor just outside of the laundry room.

Negatives Furnace/Air Duct Cleaning- After the work was complete, dust and particle remnants seemed to cover everything and were especially noticeable near each vent. It took me a solid 10 hours over 2 days to ‘super clean’ my townhome – tile floors, carpet, doors, door frames, countertops, cabinets, furniture, mirrors, pictures and their frames, windows, appliances, kitchen & bathroom fixtures, etc.. I even had to wipe down a few of the walls. I also found property damage: broken vent cover slat, and a screw-driver gouge in the wall & paint damage (presumably when accessing the vent cover).

Very unhappy. Said they couldn’t clean the vent on my roof bc the roof was frozen. They said this immediately after arriving; it was clear they did not even check. My dad decided to check later that day. My 73 YEAR OLD dad was able to get up on the roof and clean the vent; nothing was frozen. They clearly just didn’t want to do it.

Not great - would not recommend

The most terrible customer experience to ever exist.